Vehicle Replacement Group Reviews 

The delivery driver (Michael) was amazing nothing was too much trouble in the handover today. He was sat waiting in readiness for my arrival at the planned time and throughout the whole handover process was extremely professional, but friendly and very patient whilst explaining all the mechanics of the hired vehicle to me. He went above and beyond in helping set up the ‘Sat Nav’ with several of my regular destinations visiting family. A BIG thank you to Michael and for the service provided by VRG.

Samantha Knowles you are a asset to this company your very helpful and dealt with my case in days and settlement was far quicker then I expected I hope this company gives you bonus or pay rise as staff like yourself are hard to find these days anyone using this company should ask for Samantha as she’s really good at her job if I could more then 5 stars I would love to 👍

Brilliant service from Samantha Knowles. Knowledgeable and efficient and speedy with her responses!

after a no fault accident my wife had cause to receive a courtesy card, these guys couldnt have been more helpful from the get go, then after our car was repaired we received a message advising the car woudl be collected at xx. i then needed otringthem as iw asnt sure about who to ring as my wofes car although it was fixed had a couple of issues so a quick call & i spoke with Kerry who informed me of who the other Co was & got through to them explained the situation & the hire was extended kerry did it all for me so above & beyond by my reckoning a great help so Thank You

Thank you so much to all the team, I spoke with ALI, and the service was excellent.The hire car arrived very quickly and I was kept up to date, it was even delivered to my house. Excellent service and was very grateful to have such a good experience with you all. Thank you for making a stressful situation with my own car, very easy with getting a courtesy car.

This company is an absolute nightmare, they do not give a dame about letting you down and give you a load of waffle. DO NOT USE THEM. How Admiral Insurance or any other insurance company use them is beyond me. I would not have given them one star but had to, to write my review.

Jaspal Panesar was really helpful and provided excellent customer service skills and I was more than happy with the information he provided everything was clear and understanding was a top notch bloke.

Please call me directly to allow a full review. Or read my letter to The Telegraph.

Hollie recently helped me settle a claim following a non fault accident. After a small amount of negotiating, we settled on a value that was acceptable to me and payment was made within a couple of days. No hassle, no drama, just great communication. She’s a superstar, give her a raise! Thanks Hollie.

Thank you so much to all the team, I spoke with Kerry, and the service was excellent.The hire car arrived very quickly and I was kept up to date, it was even delivered to my house. Excellent service and was very grateful to have such a good experience with you all. Thank you for making a stressful situation with my own car, very easy with getting a courtesy car.

Disgusting company have sent dept collectors to me for a debt I never had haven't even debt with this company

Saima & her colleagues were amazing & my experience was effortless despite a previous challenge with my insurer. They made it so easy & I now have a hire car being delivered to me in the morning so that I can continue working 😊

Kerry was the lady who dealt with me and I can honestly say she was absolutely amazing and even listened to things that were nothing to do with the car hire.
What a lovely lady and experience I had and put the phone down with a big smile. I would recommend this company the service was excellent

Great service.

Ali’s friendly and polite, got a hire within 36hours and he took the time to communicate well and even got the car valeted before drop off.

Very mixed feelings... Non fault accident, which didn't look very serious, they collected my car with intention to be fixed, gave me a hire car (fiat 500 for VW polo, not a great replacement) after 10 days emailed me with a total loss proposal and deadline for providing all the information, without even explaining why the repair cannot be completed. Then it took them another week to pay out outstanding money for salvage, even though the hire vehicle has already been cancelled. Mixed communications in emails, it seems like there is one big email box in VRG and random messages are answered by people who don't really seem to be taking much responsibility over what they say over email because they know there will be no consequences for them or they won't even be identified. It doesn't seem like a very good system considering you're mostly dealing with people who are victims of accidents caused by your customers (I presume) and expect at least a little bit of understanding of their frustration. So overall, from the day of accident to the day I got all the payout money it was exactly a month - I guess in the car insurance industry that's not a long time, shame I had to chase it quite a few times. On the plus side, every person I spoke to on the phone was polite and trying to provide support. I have learned many lessons from this experience, next time (although hopefully there won't be a next time) I'll just hire another company to deal with the other drivers insurance company/support company. So thank you VRG, but hopefully never again.

VRG has proven itself to be efficient & trustworthy.

Ali, the driver, is courteous and keeps you upto date on his arrival, including phoning when he has arrived.

Thank you Ali🏆

The delivery and hand-off of my vehicle was done smoothly by Ali, he called me 30 minutes prior to inform me of his arrival. The paperwork was completed and process was explained within a few minutes.

This company should have no stars as an option. disgustingly poor service and even worse communication. The accident happened on the 7th Sept 23 and here we are on the 27th Nov 23 with the car still not having been fixed and no clue as to when it might be fixed. last communication from this company was 17th Oct 23. We could understand if the accident was our fault but it wasn't and now we have to wait for companies that we don't want to use to deal with a problem not of our making. Avoid this company at all costs