Vehicle Replacement Group Reviews 

Ali dropped off the car promptly, explained how to fill out the required documentation and was very polite. The experience was smooth and hassle free thanks to Ali.

After a lot of faff with the office my car arrived today. I would have given 4 stars due to the issues but Darren tipped them back to 5 stars with his professional service keeping me informed until my vehicle arrived

Wrong car delivered by Moe who couldn’t be bothered to write the correct statement of the car and was late so I wasn’t there, my friend signed for the car.. I needed a dual controlled automatic but a manual delivered instead. Couldn’t use it so car never moved from the spot it was parked.. arranged collection back and Ali was the collection guy.. he called me and updated me through out the day with his whereabouts and on arrival he inspected the car as he should, found all the small scratches and marks and asked me to sign.. of course I refused! Car never moved.. I’ve got a video of it, mileage still the same. He understood my hesitation to sign and didn’t push it. I’m happy with Ali’s professionalism and hope the company sees his dedication to his job and rewards him for it! Thank you Ali. Leah

Supplied with a like for like with no issues at all. On the day of delivery Mohammed delivered the car on time. Excellent service recieved from him.

VRG seem helpful and flexible. Only issue has been no notice or text to get my car back to them but Lucy went out of her way to help put things right.

Great experience with VRG. Communication was great and Darren was very friendly and helpful

Has a geat expeeience with VRG to date. The car areived exactly when they said it would and its been a great runner. Michael who delivered it was 1st class and communicated throughout.

Very friendly staff. Vehicle collection guy was so polite made me feel special, thanks Ali and everyone at office. Keep up the good work

Ali is professional guy, he kept me updated with very step in delivering my hire car. Thanks Ali

VRG didn't give me a rental car until after I insisted to them by phone every day. In the end, they gave me a car, but I couldn't go to work for a week. They gave me a very low price for my damaged car, which I accepted because they promised me that they would give me some extra money, but that didn't happen even to this day. I believe that the 5-star reviews are given by friends and acquaintances of the employees. Avoid this lying company

Professional Delivery of Replacement Vehicle. Following a no-fault accident VRG arranged a same quality replacement vehicle whilst repairs are carried out on the damaged vehicle. The driver, Ali contacted me at every stage of the process. He arrived on time having driven from Birmingham to South London, was courteous and efficient in completing the paperwork and handover. A very professional experience.

I've had non fault accident, and VRG delivered courtesy vehicle. Everything was going nicely until the moment of returning vehicle. I received a text message at 4:00 that my insurance is valid only till 4:05, but the vehicle need to be refuled. How to get to the petrol station and back in only 5 minutes whilst I'm still at work?! Next day they couldn't collect the vehicle regardless the fact I agree to handle the key late in the afternoon ( they prefer me to take time off work- ridiculous). They collected vehicle next day and charged me £224. How come? Non fault accident? Third party should be charged. Disgusting. Shame yourself

Excellent service fast delivery of vehicle and really helpful and friendly people. Ali was very friendly and talked through and questions I had would highly recommend

Ali delivered my replacement car … his communication was excellent, calling the day before with an arrival time. He was punctual and even messaged to say he was outside. Great service from Ali and VRG.

Samia brilliant professional polite no hassle perfect.

Samia was really professional patient and understanding.

Ali was courteous and polite and communicated throughout the morning his whereabouts and ETA. Professional throughout an asset to VRG.

inconsiderate ..unprofessional.. company that treats its customers like muck .they just don't care about your situation and the stress there causing ..50% of there customers have had the same treatment as me... disgusting unprofessional treatment ...