Veissmann Reviews 

Matthew was fantastic getting our boiler fixed.
He went above and beyond and his customer service was brilliant.

Cannot thank him enough 😀👍🏽

Thankyou to Jason & Veissmann for programming the ASHP to talk to the pool, kids & family will toast Veissmann on Christmas Day when they are having fun in a heated pool, thankyou again and enjoy the dinosaur tea tonight

Sent email to aftersales-uk for support on my New Boiler which has been ignored. Poor support.

Danny from Llanharan, the Veissmann engineer, arrived on time.
He identified the problem immediately and resolved it.
I don't think I have ever had such a professional tradesman work in our house, he explained everything as he worked on the combi boiler.
He has a great attitude and is very pleasant.

Had a fantastic service today - no heating, hot water only. Booked repair on line and it was sorted by Danny today who was polite and very professional. Had my heating up and running within 15 mins.

Update, has you can see from Veissmanns last response, they are arrogant and unhelpfull, it's lucky that, at the moment, we have hot weather, so don't need heating, but I was told the part have never been in stock in the UK and it has to come from Germany, I was told 10 to 15 days for the part, I beg people do not have a veissman boiler get a gas boiler installed, where parts are ready available, and the boiler was not located in the wrong place, it was put in the same place as the last one was, when the house was built, excuses and lies, I am so stressed by this company, it's only a 3 year old boiler, and I have had nothing but trouble with it, so I am going to be without hot water for a least 2 weeks, how can a company get away with this, absolutely disgusting, it doesn't even deserve 1 star, it should be 0

Chaudière THPE de moins de 4 ans et j'ai déjà dû la faire dépanner: elle fait de violents claquements (coups de bélier) au départ et à l'arrêt. Il s'agirait du "pointeau" entre autres. Le chauffagiste m'a facturé 110€ un dépannage et m'envoie un devis pour un dépannage supplémentaire... Je ne recommande ni la chaudière ni l'installateur.

what about emailing Max Veissman CEO of the Company if you can find his email address. I have contacted Veissman both UK and Germany for info re boilers with no response. Actually I believe German Engineering no longer exists as German products we have had have failed ie Thomas spin dryers

My Vitodens 35kw boiler was fitted in a new build property in march 2019.
The alleged market leader in boiler. German engineering and quality.

What an absolute joke.

Every year, just before Christmas the boiler has failed. We are on the 5th diverter valve. No heating every Christmas period for at least a week.

This year, November 2022, to go one better, the heating stopped working, hot water still available. Veissman arrived after 8 days and immediately changed the diverter and pump. Boiler fires up, still no heating.
Their take on this is, a blockage in the 22mm pipework somewhere in the house. A clean system less than 4 years old!!! Seriously.

This starts multiple visits from independent Corgi gas engineers to find the fault. No blockage found,
Recall Veissman who sneer verbally over the phone, making reference that my system must be dirty to cause these issues. They only attend after pre payment of £144 call out.
Again, they claim boiler is working fine. It's blocked in the house.

Floors ripped up, ceiling cut away. Pipework investigated. No blockage.
Looped a bypass from the boiler through pipework outside of heating system, to the boiler return, no flow from the boiler over a 4 metre system.
Engineer adamant a restriction within boiler (Heat exchanger/ diverter and or poor pump) unable to send flow from boiler to system.

This has caused hundreds of pounds of damage to my home with flooring needing replacing. 20 hours or more of gas engineer time.

I'm looking to buy a new boiler as I'm sick to death of this boiler and their terrible customer service.

I expect more from German engineering and those acting on behalf of a proud German nation.
I would dearly love contact from senior management to rectify this issue. I doubt I will get any.

Had the boiler less than 2 years and we haven’t had 4 weeks without some kind of issue. Issues with pressure loss, overheating and now can’t even get a bath full of hot water because it constantly goes cold. Got in touch with them and 3 weeks later I’m still waiting for a call back.
I’ve recently finished chemotherapy and need baths to manage my pain but can’t get a bath currently. Can’t believe I swapped my perfect 21 year old Worcester bosch boiler for a Veissmann. If I could afford it I’d rip it out and get a different brand.
On top of that you have to pay £100 a year for a boiler service as part if the contact.
Will be getting in touch with watchdog because it seems I’m not the only one with issues :(

Good Boilers
They are the worst company for customer services, i've been fitting these boilers for 15 years.
Now they've gone completely down hill of late they never answer the phones and if they do they don't know how to help it just appalling service these days. Please do yourselves a favour and buy a Worcester, something i never thought i would say after installing heating for 30 years.

We had a Veissman boiler fitted in February 2022. Last week we had no hot water. This is concerning so soon after installation but what makes it worse is I've had to chase and chase making call after call -terrible holding times - to get someone to look at it. And even when I did get through to be told me someone would call back, they never did. If it weren't for my proactively, I'd
still be waiting. I will have waited 8 days by time the engineer comes. I am now apprehensive about winter because all I forsee is problems and customer service is shoddy. I am making a formal complaint and considering legal advice as I really disappointed with them.

Quality is not what you would think. Inset solar thermal has terrible flimsy and easily scratched shrouding. Lower lip sections don't stay stuck together and the panels are noisy inside the building when it rains.

Sadden to give a low rating review. However, after having high expectations of this brand, after buying a combi boiler the immediate interaction with customer service to ensure I secure the extended warranty has been poor. A technical website error compounded by unhelpful customer service from the warranty department. Now left having to sort things out myself; disappointing. I hope it gets better.

Disgusted. No heating as their app is down and the boiler is solely dependent on the app. Brand new boiler. No technical back up and no manual over ride. Fuming and cold.

I do not recommend that you buy a Veissman boiler. We have had our boiler for 2 and a half years and had several parts replaced as nothing but issues with it . We recently had the plate replaced and after only a few months we needed another one , Veissman said they would charge us for this , as it not part of the warranty. They blamed it on ‘poor water quality’ this total and utter rubbish. This apparently because we live in a hard water area, l’m sure there’s plenty of people that have hard water and their boilers seem to cope. We have a water filter fitted that on the boiler , and after only 2 years or so this should not be the case. We have now had to pay for British Gas and Gasebase to do a total flush of the system. The customer service has been unsatisfactory, we have had to phone a few times before they would come out to look at the fault. I am so dissatisfied with them. We have contacted Trading Standards for advice. Don’t have a Veissman boiler.

Unfortunately, our lovely Veissmann combi boiler stopped working. From speaking to a company support executive to the engineer arriving and replacing the broken part 22 hours from start to finish. Professionalism through and through. When the time comes to upgrade the boiler it will be another Veissmann unit.

Awful boilers, even worst service team. Had a boiler fitted late 2016, which has broken down 8 times already, the call centre is an absolute treat to call, bad attitudes, continue to talk over you at every opportunity then eventually blame you for trying to have a faulty boiler fixed, it's a hassle for them to do anything and now are trying to charge for a visit because they've had to come out so many times to rectify the fault. Spend your money elsewhere, as Veissmann are utterly dreadful.

The fitting of a new Veissmann gas boiler by RBHM had been a nightmare. I'll spare you the details but one of my many problems was their failure to leave me with the Benchmark commissioning sheet which apparently is essential to obtain the Veissmann 10 year warranty. Eventually, I rang Veissmann and spoke to Suellen. She was in Finance (I couldn't get through to anyone in Customer Service) but she didn't fob me off, she listened patiently to my tale of woe. She was encouraging, assuring me that Veissmann would help me out: she would speak to a supervisor and they would get back to me probably the following day because by this time it was close to 5pm. I can't praise her customer service too highly, it was exemplary.

Then - about an hour later - I got a follow up call from Ian, a Sales Director. He reassured me, he was confident Veissmann would waive the Benchmark commissioning document and honour the 10 year warranty. Given my problems with the MD of RBHM, this provided me with the peace of mind I wanted. Amazingly, Ian sent me an email later that same evening to confirm he would get this sorted and I got another 2 emails the following morning to say it had all been agreed. What impressed me about Suellen's and Ian's customer service response was that they were not only true to their word and got things done but they were so sympathetic and understanding. This is in marked contrast to a number of people recently who have tried to cheat and deceive me - and that includes lawyers and Tribunal judges! My faith in human nature was restored and I'm now a firm fan of Veissmann.

En forfærdelig dårlig oplevelse. I forbindelse med en installation af varmepumpe prøvede firmaet, trods de håndværke der havde sat anlægget op, at placere ansvar hos fremmed håndværkere. Det endte med, at de selv måtte skifte udedelen. Så langt så godt.
Nu duer internet forbindelsen ikke længere ved registrering af fejl, og igen i forbindelse med fejl er der ansvarsforflygtigelse om hvem - fremmede håndværkere eller Veissmann selv - der skal udbedre en evt. læk i systemet.
Veissmann er på ingen måde seriøse og vi fatter ikke, at et på nettet velrenomeret firma leverer så dårlig en service.

Kan ikke anbefale Veissmann som leverandør af varmepumper !!!!!