Velocity Reviews 11

I’m reviewing to discuss my recent changes in how I manage loyalty points as a single dad planning family visits to Sydney. Given the economic climate, I’ve opted not to transfer FLYBUYS points to VELOCITY anymore due to their inflated costs and limited choices. Instead, I’ll be utilizing Everyday Rewards for QANTAS points, which provide better value for travel-related expenses like accommodation and car rentals. This strategy will help maximize my benefits while keeping costs manageable.

If I can give ZERO star for this app I would. It’s totally Rubbish App, very unreliable and 90% of the time has technical issues. It’s extremely difficult to log in, even if you enter your password and you are sure it’s 100% right, you always get messages like: “ your password or membership number is incorrect “ or a message like: “your session has expired “, even if you are very quick in entering your details.you keep trying to log in for 200 times and you still get the same messages over and over again. Very frustrating App. Its deserves NO stars.

No this company is not bad this is reliable for AI/UI devolper

Very bad working no response.

I was really excited when I heard Virgin Australia and Air New Zealand were partnering again. As a Platinum Velocity member and a loyal supporter of both airlines, I expected a seamless experience. But when I tried to book flights to the US through the Virgin app, Air New Zealand options weren’t available. Since Virgin no longer flies to the US, I booked directly with Air NZ, only to later find out I couldn’t add my Velocity number—and wouldn’t earn points or status credits because it wasn’t a VA flight number.

To make matters worse, I’m stunned by Virgin’s recent changes to how status credits are earned. It used to be based on distance flown, rewarding genuine loyalty. Now it’s based on the cost of your fare, making it clear that loyalty no longer matters—only money does. The Richard Branson touch is well and truly gone. After 18 years of choosing Virgin and their partners above all others, I honestly feel foolish. What once felt like a relationship now feels like a money grab.

My wife and I travelled from Australia to Canada and return on Virgin and a partner airline (Air Canada). We ensured our Rewards programme number was recorded on the ticket application.
On returning home, we checked if points had been added. They weren't. I immediately (within the week) attempted to 'Claim Missing Points’ as per the Velocity web-site. This required Flight Numbers, Ailine Reference Numbers, etc. I usually keep paperwork for a while after travel. However, on this occasion it had accidentally been destroyed.
I contacted Virgin and Air Canada, many times in the following week or so. Virgin Airlines / Velocity weren’t at all interested. Their attitude seemed – ‘so what, the details are required before anything can be done’.
Follow up contacts culminated with my complaint in November. This, of course, was beyond the 6 months after travel claims are to be made.
Velocity have apparently investigated my contacts with them. Unsurprisingly, no record of my early (May / June) enquiries have been found. Instead, they claim I first enquired in November.
Despite several attempts to have the case reconsidered, it has been denied.
I find it ironical that Virgin continue to ‘splash points around’. EG “triple points’, “bonus points”, etc.
For me, I’ll now forget the experience. After all, the few points I miss, will benefit me very little. The focus of this review is that the principle of the matter.
Incidentally, I’ve booked (prior to this experience) another flight with Virgin. Again, I’ve quoted my Rewards Programme Number. It will be interesting to see what happens this time.
Velocity Frequent Flyer is not worth bothering about.

So I'm supposed to be earning points one for one minus this scam company's list of exclusions? Over three months there has been $31,000 spent, 11,000 points received. Do your sums people. Their advertised points scheme is a scam

Please close your business down asap! Terrible app that crashes frequently, useless, rude offshore customer service with minimal product knowledge, rip off pricing for buying additional points (ie: 13000 points = $50 but buying an additional 10000 points is priced at $325). Pricing on partner sites like Europcar, Airbnb, etc were heavily loaded thus eroding any perceived benefit their points apparently provided, (in fact it still cost more overall than visiting these sites and paying with my own funds)
I purchased a $50 Active Visa card to just get rid of the points so that I could cancel my membership and never hear from this trainwreck of a "business" again and the icing on the cake is its a physical gift card that takes 10+ days to arrive unlike most modern companies that have them sent to your email for immediate use.
Stay very far away from Velocity and reject any promotion from third party companies offering Velocity points to close a sale. Get a discount instead and avoid future migraines and continious disappointment!

I’ve been a platinum member for 7 years and wouldn’t recommendVA do not value any customer loyalty. Obviously I have spent considerable amount of money to gain and maintain platinum status however it is not worth it. I have lodged a query with this program regarding an entitlement and it was just never actioned. I followed up for 4 weeks and never got a response. In addition to this, I had a death in my family so had to cancel a flight (which I rebooked), moving the flight would mean that I did not meet the minimum timeframe to maintain platinum status within the year. I provided a death certificate and information regarding this issue and requested they reconsider however there was zero empathy or loyalty provided and my status was demoted. Within 6 weeks I regained platinum status from flying however in hindsight I wish that I would have transferred to Qantas as Virgin do not care for their customers at all.

When coronavirus took its toll on Velocity's parent company (Virgin Australia), they reassured customers that they were a separate entity and were not in receivership. Nevertheless, effective immediately, Velocity closed their redeem store which prevented a hemorrhaging of points by worried customers hoping to cash out. Quite annoying for me, as there was a product I was hoping to buy from the store around that very time (unrelated to coronavirus). Their excuse was to prevent overloading their suppliers during coronavirus, yet somehow their direct competitor (Qantas Frequent Flyer) remained well-stocked... and their own "earn" store remained well-stocked! A thinly veiled swindle, but one that just demanded patience. Sometime after the redeem store closed, it reopened (but only for domestic flights). If you have nowhere to go, or if you aren't currently in Australia, there remains no possible way to redeem your points.

Cue a recent email from Velocity Frequent Flyer advising me that my 250,000-odd points will expire in August if there is no activity on my account. I emailed them to confirm... surely this was a mistake. Nope. The response email was even more infuriating "you can have an earn activity and there are lots of other ways to continue to earn Velocity Points." Buy something in your earn store? I thought you couldn't access supplies for the redeem store?