Venus et Fleur Reviews 

I bought Small Round Roses & Hydrangeas midnight berry from their recent fall collection . They appeared very beautiful online but in reality the piece I got , I cannot distinguish between roses and hydrangeas as they appear like a big purplish black ball. There is no shade variation between the two flowers . They do not appear as pretty as in picture on the website . I do understand there can be a little variation in color and flower arrangement but in this case it is really much worse .My suggestion is not to get the arrangement from midnight berry without looking at it in person. If you don't like your arrangement they will not replace it.
Moreover they delivered at a wrong address first time which I tracked from the phone message sent to me . I called customer service and also emailed them about delivery to wrong location , I also took screen shot of their delivery address .The arrangement was then delivered to me in a open bag which was left outside the garage door to deal with weather and animals . Delivery person did not even bother to ring the bell.
This arrangement was $425 which they left like that outside garage .
I wish I read their reviews on Trust Pilot and stayed away . However after this experience I not ordering for my sister's birthday which I was thinking to.
Extremely poor customer service
No accountability .
Quality has declined .

Update: The company replied and STILL LIED. My mini arrangment was sent without ANY reinforcements which led to it being tossed around during shipping. I also contacted them and attempted to dispute this order, on MULTIPLE occasions, and they still didn't care enough to rectify the issue. I sent numerous pictures also and they still didn't stand behind their product quality or offer a true resolution. Spend your hard earned money with other forever flower companies, not this one!

This company fell completely off! The quality of their products has changed and they have absolute worst customer service! I ordered a mini floral arrangement and they shipped it in a HUGE box without any protection. My item arrived with a missing petal and visible glue around the arrangement. For such a reputable brand and $150 for a 6 inch item, I expected a positive experience. Instead, I was met with poor craftsmanship and quality assurance coupled with an uncaring customer service team. Upon receipt of my item, I contacted them about the damaged order. They only offered a discount on my next order and did nothing to make it right. DO NOT order from them or you'll be highly disappointed!!!! There are way better preserved flower companies out there who actually care about their products and customers for a fraction of the price!

This company offers no refunds. They scammed my young teen daughter by sending a literal doll-sized arrangement. They don't offer refunds even when the product arrived on its side with petals falling off and steaks on the gift cards. It was $160 for something that literally belongs in a doll house.

Beyond pleased with my experience, the arrangements are beautiful. I had some issues with one arrangement delivered faulty (it’s not the business fault, the arrangements were carefully packaged professionally). Customer service immediately helped me. I’d recommend this company any day!

Ordered a set on 2/10 to have delivered by Valentine's Day. Couple days went by with no shipping notification. The order did eventually get shipped on 2/12 with promised delivery IN TIME FOR Valentine's Day. It is Currently 2/19 and the item is still "stuck" in transit.

Customer service has been terrible as well. Used both the phone number as well as the email service. NOBODY WANTS A GIFT CARD!!! Refund only for a product that never arrived on time and appears will never arrive at all. Complete waste of money.

I ordered a 500 piece on 2/10 it was for Valentine’s Day which was yesterday no flowers arrived . No live person to refund me. I filled the online form twice Valentine’s Day is ruined I just want my money back order number 919556 what a horrible experience

don't ever think about buying from them, they are scammers, they lured you to buy their products with a promised time and then delivered late, they will then offer you gift card??

I ordered a $400+ arrangement from them yesterday with an advertised package saying if you order be today you will receive your package before Valentine’s Day , today 30hours + after I placed my order the shipping hasn’t even updated . They falsely advertised this and the “overnight shipping”

I ordered flowers for Valentine’s Day and was told it would arrive by Wednesday. It is currently Tuesday night and it hasn’t even shipped yet. Do not order from this website.

Poor customer service. My order was not delivered and the Fedex tracking number provided showed only the label was created. I was hoping that it was a mistake so I waited. A day after the expected delivery date, I called customer service and request to cancel my order if it had not been shipped yet. Upon confirming that my order cannot be tracked, the support agent offered to give me 50% discount if I keep my order and promised that the order will be shipped out for the next day.
The following day I received an email stating my order will be delivered the following week. I called again to cancel the order since it was not as promised, which made me wary of their offer for the 50% off. This time, the support agent informed me that since the order is shipped, I cannot cancel. The agent was not honest when she told me that the delay was due to the shipper and they had not control over it. Also, when I inquired about the promised discount, they said there was no record of such promise and they will need time to investigate.
In the end, I had to request to speak to a supervisor and finally was able to get a commitment from the supervisor that my order will be cancel and the delivery will be recalled.
I have been a loyal customer and have alway purchase flower here, but looks like I will need to explore elsewhere.

DO NOT BUY FROM THEIR SITE! their customer service is horrible- I placed an order and my coupon code for some reason wasn't applied, and the store refused to honor it because "No further modifications or cancellations can be made after placing the order, as stated in our terms of sales you had agreed to at checkout."

You got to be kidding. Puts a sour taste in my mouth for the whole brand- buy Million Roses or some other brand instead

Poor customer service. Cancelled the overnight shipping with no indication or explanation why they did. No compensation at all or explanation. Doesn't care at all about customers. No way to even leave any negative feedback on their site. Can't trust any of their reviews.

Edit after their reply (over a week after):
Thanks now for the explanation, but it still doesn't change the fact that I ordered overnight shipping so that the flowers would arrive on 12/24 Christmas Eve but the shipping label was cancelled and I received no notification (or reply from customer service) of when the package would arrive until 12/26, which is obviously after Christmas and when the flowers finally arrived.

Bumping a star for finally responding to my messages, but would really be wary of any of their reviews as it's still fairly confounding how impossible it is to leave them a poor review

BUYER BEWARE: terrible customer service!! Received my arrangement with broken stems and they did nothing about it when brought to their attention. Waste of $399! Husband has given me prior arrangements and I’ve never had an issue until now. Will no longer purchase from them.

Bought from them after seeing Kim K showing them off. What a scam definitely not worth the price. You can buy the same thing from other brands for 1/4th of the cost...

I placed an order for flowers for second day delivery, a birthday gift. Order 830449. The company that they hired for delivery lied about the delivery that they were received and that I signed for them when I was 90 miles away! I called Venus Fleur to tell them I did not get anything. They said they will open an investigation! That’s not my problem. I had to call several times. They said they will get back to me, but they didn’t. So I called the shipping company, a division of UPS. The driver hanged up the phone on the supervisor. Probably quit! Aha. ! So I called Venus et Fleur again for the 100 times to update them and they said they will open another investigation. I said I just need my damn flowers that I paid 900 $ for. Finally, they said they will replace them, but nothing shipped. They promised a replacement 2 times, but no flowers ever came. So I asked for a refund! They said no refund unless there is an investigation! Horrible customer service. I used them before, but I will never buy from them again. I will have to contact my credit card to fight the charges

Displayed my flowers on my dresser. The chemical that’s help preserve the flowers. Stained my dresser. When I contacted Venus, the customer service did not care. They wrote me an email how to care for the flowers instead of caring for the damage they caused. You would never think flowers can stain and remove paint from a dresser.

Worst company ever flowers turn brown and fall off before the year and I made a mistake in buying my $500 and I call back to cancel a second after order and they told me I can’t cancel how dear they take your money that fast terrible company now I am stuck with flowers I tried to cancel before that were even made I have the picture to prove it

I recently purchased roses from Venues et Fleur and was extremely disappointed. Not only were the roses overpriced, but they didn’t even last a week despite following all care instructions. To make matters worse, the packaging was flimsy and cheap, not at all reflective of the premium price tag. Save your money and look elsewhere for quality flowers. Buyer beware, this is not worth the investment.

They refused to honor a discount code they mailed me. They told me to place my order and they would refund me since the promo code wouldn’t work. After I did they refused to do it. Very unethical, I will not order again

Wouldn't replace damaged display box. The box was really pretty for this particular item and the item was meant to be a gift. Customer service wouldn't allow an exchange or replacement because they said the box was only for protection during transist. This is a company that largely produces gifts -- how else am I supposed to give a single rose to someone than in the box? Box had a massive dent right over the logo, would be a disgrace to give someone as a gift.