Bought a used car, Kia Exceed GT Line S, in green, fell in love with it as soon as we saw it. Brilliant start to the sale, terrible middle and brilliant end. However, it's not about what goes wrong,... Toon meer
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Locatie
Wijzig locatieOakwell View, Pontefract Road, S71 1HH Barnsley, South Yorkshire, GB
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After our search online we identified our chosen vehicle and made arrangements to view at Vertu motors Barnsley showroom, we were met by Chris Nutbrown who was very helpful and guided us through... Toon meer
Bedrijf heeft geantwoord
I bought a 2nd hand car and was promised the small scratches would be dealt with only to find the manager decided otherwise . Not all had been done upon final payment . After having a discussion I wa... Toon meer
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Excellent customer service from kia Barnsley. Buying a new car can be quite stressful . Kia barnsley made it an enjoyable experience. Chris very friendly and knowledgeable. Chris went over and ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Kia Barnsley
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Oakwell View, Pontefract Road, S71 1HH, Barnsley, South Yorkshire, Verenigd Koninkrijk
- 0330 012 2019
4,8
Uitstekend
83 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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Alyson and Stuart
Bought a used car, Kia Exceed GT Line S, in green, fell in love with it as soon as we saw it. Brilliant start to the sale, terrible middle and brilliant end. However, it's not about what goes wrong, it's about how someone puts it right for their customer, we couldn't leave that fabulous car - step in Joe and the management team - pulled out all the stops to get us our car, they persevered with us as we did them, and we finally drove the car away, thank you to the team involved, but especially Joe, he was patient, understanding and sympathetic to our issues and moved heaven and earth for us, we are sure of that, thank you Joe.
23 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for taking the time to share your experience. We're delighted to hear that, despite some challenges along the way, Joe and the management team were able to turn things around and help you drive away in the Kia XCeed GT-Line S you had fallen in love with. It's wonderful to know that Joe's patience, understanding, and dedication made such a positive difference. We really appreciate your kind words and hope you enjoy every mile in your new car.
Many thanks,
Chloe
The staff are friendly and helpful and…
The staff are friendly and helpful and nothing is two much trouble.There was no hard sell everything went at me and my wife’s pace they were very professional.
29 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Very pleased.…
Fantastic service from start to finish very friendly.All the staff always just at the end of the phone.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that you received friendly service from start to finish and that the team were always available to support you when needed.
Kind regards,
Matthew
Antwoord van Vertu Motors - Kia Barnsley
Thank you for your kind feedback. We’re delighted to hear you received good personal service and found the team so great.
Kind regards,
Matthew
Would highly recommend.
Craig was very friendly and made the process extremely straightforward. Would recommend without hesitation.
16 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you so much for your kind words! We are so happy to hear that Craig was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The whole process ran smoothly from…
The whole process ran smoothly from beginning to end. Craig was an absolute diamond throughout taking all my requests and concerns into consideration. He’s a real asset to the company
18 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that everything ran smoothly for you from start to finish. Craig will be thrilled to know his support made such a positive difference — he truly is a credit to the team, and your kind words mean a great deal.
Many thanks,
Chloe
Kia Ev5
The whole experience went smoothly Chris was really helpful and professional he explained everything to us so everything went without a hitch i would definitely go to Kia again Thank you 😊
12 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Good afternoon Linda,
Thank you for your review. It’s great to hear that everything went smoothly and that Chris was so helpful and professional, taking the time to explain everything clearly. We’re delighted you had such a positive experience and that you would choose Kia again.
Kind regards,
Dean
5 star service - Volvo Wakefield take note.
After a disastrous experience at Volvo Wakefield it was a pleasure to deal with Craig at Kia in Barnsley.
Good humoured, helpful, listened to what we wanted and delivered.
5 star service
10 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that Craig provided such a positive experience, with his helpful, good-humoured approach and focus on delivering exactly what you needed.
It’s great to know he turned things around for you and provided a 5-star service. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Absolutely brilliant loved the customer…
Absolutely brilliant loved the customer service very professional and helpful made everything clear and took their time to explain everything thank you so much
8 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Good afternoon Samuel,
Thank you for your review. It’s great to hear you received such professional and helpful service, with everything clearly explained and no rush — that really makes a difference.
Kind regards,
Dean
Absolutely lovely to deal with would…
Absolutely lovely to deal with would highly recommend
9 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Good afternoon Christine,
Thank you for your review. It’s great to hear you had such a lovely experience and found the team so easy to deal with. We really appreciate your recommendation.
Kind regards,
Dean
Vertu for me - Thank you all concu
I would like to say that the experience we had dealing with the staff at Vertu Barnsley was second to none, from start to finish, I would like to personally thank Craig (whitie) for his first class handling of our needs. I would also like to give a big shout out to the service staff and workshop for their quick assistance in fitting our dashcam.
Going on our personal experience, I would not hesitate to recommend Vertu Barnsley.
2 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Good afternoon John,
Thank you for your fantastic review. It’s great to hear that your experience was second to none from start to finish, and that Craig provided first‑class support throughout. We’re also pleased the service team were able to assist quickly with fitting your dashcam.
Your recommendation of the Barnsley team is really appreciated.
Kind regards,
Dean
Excellent customer service from kia vertu Barnsley
Excellent customer service from kia Barnsley.
Buying a new car can be quite stressful . Kia barnsley made it an enjoyable experience.
Chris very friendly and knowledgeable. Chris went over and above to get my car ready for collection.
Highly recommend . Ask for Chris .
30 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that you had such an enjoyable experience with Kia Barnsley.
We understand that buying a new car can sometimes feel stressful, so it’s wonderful to know the team made it a positive and enjoyable journey for you. It’s especially great to hear that Chris provided such friendly and knowledgeable support, going above and beyond to ensure everything was ready for your collection.
We’ll be sure to pass on your kind words to Chris—he’ll be thrilled to receive your recommendation.
Thank you again for taking the time to share your experience.
Kind regards,
Keith
Purchase of new EV
I would 1000% reccomend Vertu Barnsley. I dealt mainly with Chris Nutbrown who was fantastic and couldn't do enough when purchasing my new EV. His communication and customer skills was top notch!
Also i dealt with Dean Heseltine. He was also extremely brilliant. Again, he couldn't have done anymore for me. Emailing me on his day off to make sure everything was going good with new car. I'm extremely grateful for the service i received and would defintely use Vertu Barnsley again in the future and recommend them to anyone!
23 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for such an amazing review and recommendation.
We’re absolutely delighted to hear about your experience with Vertu Barnsley. It’s fantastic to know that Chris looked after you so well throughout your EV purchase, providing top-notch communication and customer care — he’ll be thrilled to read your kind words.
It’s equally great to hear about Dean’s support too. Going the extra mile, even taking the time to check in on his day off, truly reflects the level of dedication we aim to deliver for every customer.
Your feedback means a great deal to the whole team, and we’re so pleased you felt so well supported throughout your journey. We really appreciate your recommendation and look forward to welcoming you back again in the future.
Kind regards,
Keith
Chris made everything run smoothly from…
Chris made everything run smoothly from the first meeting to me collecting the car can't fault him 10/10. The car a kia venga is perfect for my needs
22 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for the lovely feedback. We’re so pleased to hear Chris made everything run so smoothly and that your Kia Venga is the perfect fit for you.
Many thanks,
Chloe
Excellent
The customer service from Vertu Kia Barnsley was second to none and a huge shout out to Craig who even helped me pick a name for my car! Craig could not do enough for us and we left feeling valued as customers and excited about my nearly new car. Thanks Craig . Vicki and Carl
14 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Hi
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that you received second‑to‑none customer service at Vertu Kia Barnsley.
A huge thank you for recognising Craig — it’s wonderful to know he went above and beyond to make your experience special (and even helped pick a name for your car — that’s a first class touch!). We're so pleased you both left feeling valued and excited about your nearly new car — that’s exactly what we aim for.
Your kind words will mean a great deal to Craig and the whole team.
Enjoy your new car!
Kind regards
Dawn
They were all friendly and easy to deal…
They were all friendly and easy to deal with.
14 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Great Service
After our search online we identified our chosen vehicle and made arrangements to view at Vertu motors Barnsley showroom, we were met by Chris Nutbrown
who was very helpful and guided us through the whole process of the sale after a very comprehensive test drive.
We are delighted with our purchase and would recommend both Vertu Motors and there very pleasant sales staff.
19 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
The sales staff listened to what I had to say.
The sales staff listened to what I had to say, about what I was looking for and took it on board.
Chole was very good at explaining things, made me feel at ease.
On the test drive again didn't rush, I felt comfortable.
Now that I've had my car for just over a week, I love it and enjoy driving it.
25 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Good morning Janet,
Thank you for your review. It’s great to hear that the team listened carefully to what you were looking for and made you feel at ease throughout. Chloe’s clear explanations and relaxed approach on the test drive clearly helped make the experience comfortable, and it’s lovely to know that now you’ve had the car for a week, you’re really enjoying driving it.
Kind regards,
Dean
Fabulous experience
I spoke to Craig white about what I wanted from my new to me car mainly that I wanted a good towing capacity for my caravan. Craig did a lot of work researching and found me an absolutely awesome sportage that was an ex demo. It has everything I needed. Craig was kind, and did not mind me bombarding him with telephone and email queries. There was no pushy salesman just an all round excellent experience. I would 100% go back again. Thank you Craig and everyone else involved.
6 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Hi Deborah,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Kia Barnsley.
It’s wonderful to know that Craig took the time to really understand what you needed — especially with finding a car that had the right towing capacity for your caravan. His research and dedication in sourcing the perfect Sportage clearly paid off, and we’re thrilled that it has everything you were looking for.
We’re also really pleased to hear that you felt completely supported throughout, with no pressure at any stage, and that Craig was happy to answer all your questions by phone and email. That kind, patient and approachable service is exactly what we aim to deliver.
Thank you again for your kind words and for your 100% recommendation. Craig and the whole team will really appreciate your feedback, and we’ll be more than happy to welcome you back in the future.
Kind regards,
Liza.
I luv the car so easy to control and…
I luv the car so easy to control and Craig was the best his manner and everything about him was spot on very pleasant to speak with and helpful well there's no word can say
28 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Kia Barnsley
Good morning Pamela,
Thank you for your review. It’s lovely to hear how much you’re enjoying the car and that Craig made such a great impression with his friendly and helpful manner — he’ll be delighted with your feedback.
Kind regards,
Dean
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