First impressions count and upon arrival the sales representative Ryan was in the car park to greet us. As we had a clear idea of our requirements including price he was able to quickly identify a veh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From the initial visit at the showroom, to collecting the vehicle, everything has run smoothly. Gary was professional and thorough, taking time with us when we collected the new Range Rover (an... Toon meer
Bedrijf heeft geantwoord
Pleasant welcome on arrival. Our sales advisor Staurt Hopkins was extremely knowledgeable about each vehicle we asked to see. Giving us plenty of time to make our choice. We appreciated the no pressur... Toon meer
Bedrijf heeft geantwoord
I popped in for a quick look around and 5 days later, here I am, sitting in my Jaguar I-Pace absolutely delighted with my choice! I couldn’t be happier with both the car and the entire buying... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Land Rover Exeter
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
6 Matford Way, Land Rover, Matford, EX2 8FN, Exeter, Devon, Verenigd Koninkrijk
- 0330 012 2306
4,5
Uitstekend
79 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Vertu LR Exeter off-hand and unhelpful
Just had a very off-hand and unhelpful call with Vertu Land Rover Exeter. Trying to get help with electronic software failure on our Discovery Sport. This is actually the second major issue we have had with a Discovery from this dealership. They are very attentive when they want to sell you something but could not care less afterwards.
14 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KLC1505 Kind regards, Dean
Wonderful service from a team who went…
Wonderful service from a team who went above and beyond!
7 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Thank you for your kind feedback. We’re thrilled to hear that you received wonderful service from a team who went above and beyond to support you.
Your comments are greatly appreciated and will be shared with the team. We’re so pleased we could make your experience a positive one and look forward to welcoming you again in the future.
Kind regards,
Keith
Excellent service
Excellent service, good attention to detail. Handover was very smooth with a good comprehensive run through of the vehicle.
9 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Hi Carl,
Thank you for your great review. We’re delighted to hear you received excellent service and appreciated the attention to detail throughout your experience.
It’s great to know the handover was smooth and that you found the vehicle walkthrough clear and comprehensive.
We really appreciate your feedback and hope you enjoy your new vehicle.
Thank you, Danielle
Fabulous experience from start to…
Fabulous experience from start to finish. Staff superb!
8 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Dear Richard,
Thank you for your feedback. We’re delighted to hear you had a fabulous experience from start to finish and that the team made such a positive impression.
Kind regards,
Danielle
I purchased a used vehicle from Vertu…
I purchased a used vehicle from Vertu Jaguar Land Rover for approximately £33,000. Within five months and around 900 miles of normal use, an issue became apparent involving loose or improperly secured components within the wheel arch/underside area found by their own engineers.
This is not an area that would have been visible or reasonably identifiable at the point of handover. It only became apparent after use, and I raised this promptly.
Vertu have declined responsibility without providing clear evidence. The photograph relied upon does not show the relevant area at all, and despite repeated requests, no pre-delivery inspection (PDI), preparation, or handover documentation has been provided to demonstrate the condition of these components at the point of sale.
Under the Consumer Rights Act 2015, the burden is on the retailer within the first six months to demonstrate that the fault was not present at delivery. In this case, that has not been evidenced.
Instead, the approach taken has felt as though the default position is simply to attribute the issue to the customer without properly establishing the facts.
The complaint handling has been equally disappointing:
Ongoing delays and the need to repeatedly chase
Clear questions not being answered
No meaningful evidence provided
Reference to potential chargeable work before liability was established
In particular, the final response from the Client Experience Manager felt generic, dismissive, and lacking genuine engagement with the issues raised. In my view, it came across as condescending in tone, which left me feeling that my concerns had not been taken seriously. Rather than addressing the substance of the points raised, the response appeared to close the matter without properly evidencing the position.
Overall, the experience has been frustrating and undermining. What should have been a straightforward issue—either evidenced or resolved—has instead been handled in a way that felt defensive and dismissive.
The impression given is of a business that, once challenged, is more focused on rejecting responsibility than properly investigating concerns.
I approached this in good faith and would have preferred a pragmatic resolution. Unfortunately, based on this experience, I would not recommend.
1 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Great customer service experience from…
Great customer service experience from the team at Vertu
25 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good morning Lee,
Thank you for taking the time to share your feedback. I’m really pleased to hear you had a great customer service experience with the team at Vertu.
Kind regards,
Dean
As always a great experience from start…
As always a great experience from start to finish from the Team at Vertu Exeter, Gary is extremely professional and ensures every aspect of the sales process is excellent
23 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Thank you for your kind feedback. We’re delighted to hear that you once again had a great experience with the team at Vertu Exeter. Gary will be especially pleased to know that his professionalism and attention to detail ensured every aspect of the sales process met such a high standard. Your continued support is very much appreciated.
Kind regards,
Matthew
New car, old fashioned values
In a sterile world, we, like so many others, are looking for a personalised happy experience alongside value for money. I feel confident of a very positive long term association with Vertu Land Rover Exeter thanks to the team there, in particular Gary in sales. Thank you.
15 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good afternoon Doctor Cannon.
Thank you for the thoughtful and beautifully worded review. In a world where genuine, personalised service can feel rare, it’s wonderful to hear that the team at Vertu Land Rover Exeter — and Gary in particular — delivered exactly the experience you were hoping for.
Feeling confident about a long‑term relationship with a dealership is one of the strongest compliments you can give, and the team will be delighted to know they’ve earned that trust through their care, professionalism, and attention to what really matters to you.
Really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Absolutely delighted with my new Jaguar I-Pace!
I popped in for a quick look around and 5 days later, here I am, sitting in my Jaguar I-Pace absolutely delighted with my choice!
I couldn’t be happier with both the car and the entire buying experience. From the moment I walked in, Henry was an absolute champion. He really listened to what I wanted, understood my requirements perfectly, and helped me find exactly the right model. His knowledge, patience, and friendly approach made the whole process feel effortless.
The experience was genuinely pleasant, simple, and straightforward — no pressure, no complications, just honest advice and smooth handling from start to finish. Everything was handled professionally and with a smile.
A big thank you to Henry, Harrison and the whole team at Vertu Landrover for making car buying enjoyable again!
10 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Hi there,
Thank you for the brilliant 5‑star review. It’s fantastic to hear how quickly everything came together and how delighted you are with your new Jaguar I‑Pace.
Henry will be thrilled with your feedback — his friendly, knowledgeable approach clearly made the whole process smooth and enjoyable. Great to hear Harrison and the team also helped make it such a positive experience.
Enjoy every moment in your new I‑Pace.
Kind regards,
Kerry
Kai Guise
Kai, was amazing, he kept us informed all the way during the process. Even when things out of Kai's control went a bit wrong, he was very helpful.
11 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Hi Mark
Thank you for your lovely feedback. We're delighted to hear that Kai was amazing and kept you informed throughout the entire process. Even when things didn’t go quite to plan and were outside of his control, it’s great to know he remained helpful and supportive. Your comments are truly appreciated.
Kind regards
Dawn
Antwoord van Vertu Motors - Land Rover Exeter
Hi David
Thank you for your excellent feedback. We're really pleased to hear you received such great service. Your comments are truly appreciated.
Kind regards
Dawn
The way we were looked after and…
The way we were looked after and treated far exceeded any service level I have received form a company, They were interested, and informative and made sure we were kept up to date with all aspects of the purchase.
10 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Hi Jonathan,
Thank you for taking the time to leave this outstanding 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Land Rover Exeter exceeded your expectations.
It’s wonderful to know that the team looked after you so well — being attentive, informative, and ensuring you were kept up to date throughout every stage of your purchase. Providing a genuinely exceptional service is something we strive for, so your feedback means a great deal to everyone involved.
Thank you again for choosing Vertu Motors. If there’s ever anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza.
The BEST customer experience!!
A truly first class experience from start to finish.
Super helpful during the build process, with regular communication and updates.
A professional and helpful handover, explaining all the features and ongoing support as required.
Gary K is a true gentleman - genuine customer service & support, which is hugely rare these days! A*
Hats off to the JLR Team at Exeter - traditional and honest approach - well done & highly recommended.
23 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Pete, thank you for taking the time to share this fantastic review. We are glad to hear you enjoyed the whole experience and that Gary and the team gave you such great support. We really appreciate your recommendation.
Kind regards, Danielle
Great service and very helpful
Gary sold us our new car and we had a great experience from start to finish. He was very professional and not at all pushy. He was very knowledgeable and extremely organised and helpful.
21 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good morning Nick,
Thank you for sharing your experience. I’m really pleased to hear that Gary made the whole process smooth from start to finish. His professional, knowledgeable, and organised approach clearly helped make your visit a positive one, and it’s great to know you felt supported without any pressure.
I appreciate you taking the time to leave this feedback.
Kind regards,
Dean
Kai and the team at Vertu JLR Exeter…
Kai and the team at Vertu JLR Exeter gave me excellent customer service throughout the whole process of buying my new car
24 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good afternoon Tim,
Thank you for sharing your review. It’s great to hear that Kai and the team provided excellent customer service throughout the whole process of buying your new car. I’m really pleased the experience felt so smooth and supportive from start to finish.
Kind regards,
Dean
Land Rover VERTU Exeter experience
Land Rover VERTU Exeter experience , extremely professional, friendly.
No rushing you into making decisions,
Great advice from Helen and Ryan , their attitude and professionalism is a credit to Land Rover Exeter.
Many Thanks. Anne & Nick Searle
17 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good afternoon
Thank you for sharing such a thoughtful review. I’m really pleased to hear your experience with Land Rover Vertu Exeter was so professional and friendly. It’s great to know you never felt rushed and that the advice you received helped make the process comfortable and clear.
Helen and Ryan will be delighted to hear your kind words — their attitude and professionalism truly stand out, and it’s wonderful to see that reflected in your experience.
Many thanks again for taking the time to leave this feedback.
Kind regards,
Dean
Antwoord van Vertu Motors - Land Rover Exeter
Thank you, Will, for leaving this fantastic 5‑star review.
We’re delighted to hear that your experience at Land Rover Exeter was very positive and that Henry took such brilliant care of you. It’s great to know you’re enjoying your new car — it certainly sounds incredible!
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Great experience!
From the initial visit at the showroom, to collecting the vehicle, everything has run smoothly.
Gary was professional and thorough, taking time with us when we collected the new Range Rover (answering our many questions !) to make sure we were hundred per cent with everything before we left.
Thank you to Gary Keenor, Helen and the Team at Land Rover.
10 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good morning Sonia,
Thank you for sharing such a lovely review. It’s great to hear that everything ran smoothly from your first visit right through to collection day. Gary will be delighted to know his professionalism and thorough approach helped you feel fully confident before driving away — especially after taking the time to answer all your questions.
It’s also wonderful to hear your thanks to Helen and the wider team at Land Rover Exeter. They’ll really appreciate your kind words.
Wishing you many enjoyable journeys in your new Range Rover.
Kind regards,
Dean
Excellent Service
John and Pete were fantastic, really made the purchase of my new car run extremely smooth and fast!
All of my options were clearly laid out and made decisions very easy.
Highly recommend their services.
10 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Hi Jacob
Thank you for your fantastic feedback. We're delighted to hear that John and Pete were both fantastic and made the purchase of your new car run so smoothly and quickly. It’s great to know all your options were clearly laid out, making your decisions easy.
We really appreciate your high recommendation.
Kind regards
Dawn
Friendly and efficient
We had pre identified the vehicle that suited our needs and Jonny Redfern arranged everything quickly and efficiently so that we could collect the car in just a few days. Everyone we met was friendly and helpful.
10 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Exeter
Good afternoon Jon,
Thank you for taking the time to share your experience. It’s great to hear that everything came together smoothly and that Jonny was able to arrange your new vehicle so quickly. I’m also really pleased that the team made you feel welcome throughout your visit.
If you need anything going forward, we’re always here to help.
Kind regards,
Dean
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