Vertu Motors - MINI Exeter Reviews 22

It was one of the best experiences I’ve had when it comes to buying a car.
Kudos to Ben Pascall for making it enjoyable too. He took us through the whole process, answering our questions and explaining everything in detail, all the while with a smile on his face.

This is the second time I’ve bought a new car from Vertu Mini Exeter. Seamless handover and smooth processing by the sales team. The showroom is a friendly, comfortable environment, which makes a big difference. Exceptional service from Charlotte Barlow, who is a perfect sales executive! She coordinated brilliantly with her manager, took care of all the paperwork, and made the whole process astonishingly stress free.

Gary and Charlotte were excellent in every way and made our purchase a great experience. Thank you!

Great service and attention throughout the buying process, totally professional and I would highly recommend this team!

Cameron and Gary at Vertu Mini Exeter made the process of buying a new mini simple and enjoyable.

We had an excellent experience at Vertu Mini Exeter. We were looked after by Charlotte, who was charming and very informative. She made the buying process easy, many thanks to her.

From the day of ordering to the day of delivery I was very well looked after by Charlotte Barlow. Charlotte made the whole experience of buying my new car a pleasure. Her enthusiasm for MINI is contagious. She gave me confidence to make the right choice of model and colour and I am thrilled with my new car. Charlotte is a great asset to Vertu MINI Exeter.

Great customer service, Charlie was brilliant!

Personal service , someone who cares and also professional in knowledge , this is my 10th Mini @ Exeter showroom they always have great staff with a very high level of customer care and after sales service. Charlotte has looked after me for my last 2 purchases I will always go back … see you in 3 years.

Service from virtu was to a very high standard, now I’ve received the car It’s better than I expected it to be. Any communication we had with them was swiftly answered and we felt very valued as a customer.

Great deal great service excellent sales experience

We were delighted with our experience at Vertu Exeter. Initially 'walk-ins', unsure which car we wanted, Countryman or Cooper, petrol or electric, but Charlotte took care of us from that first meeting and helped us navigate through the alternatives, the test drives and the ordering process with care and humour. We were kept informed of progress, we always felt that we mattered and that there was always someone overlooking our situation. Handover was completed in typical Charlotte fashion; we never felt rushed, attention to the detail of our needs was given and we drove away very happy customers. Once we've got to grips with the incredible tech, we know that we can go back to see Charlotte to fill in any gaps in our knowledge and understanding; sometimes it takes more than one explanation for it to sink in! Thanks again Charlotte, we would have no hesitation in recommending you to our nearest and dearest!

From our first visit to the showroom right through to collecting our fabulous new Mini Cooper SE, Charley (Charlotte) couldn't have been more helpful, informative and enthusiastic. She ensured we were making the right choices for us and that we were set up and confident before she, and her manager, saw us off on our first ride in our new car.

First class service. From my initial visit to the show room and meeting Charlie (Charlotte) I was confident that my experience was going to be good. This was my first motorbility car and Charlotte was very knowledgeable in explaining the process. I’m a mini fan having had 4 previously but Charlie’s passion and enthusiasm for the brand is compelling. I was considering other models but once I saw the latest model I knew I’d have to have another new mini! She showed much empathy in understanding my restrictions and needs of my disability, she guided me through the features and benefits of all the different options to find my perfect car. She is incredibly patient, customer focused and a great brand ambassador. At 60 years old I’ve brought many cars but can honestly say Charle provided my best experience ever. THANK YOU Charlie from Paul Lewis

We bought a brand new mini in Vertu Exeter, we arrived early to find the car sitting outside with a 50cm tide mark of mud all around the bottom of the car! They said that would be all cleaned up.
Arrived another day to collect the car, all shiny and new in their showroom with flowers and wine, but both my husband and I had a good look underneath the car to check and it was all covered in dry mud!
We had a hurried hand over from Ben with scant information of how to set up the car. Since then we have had repeated loud revving up a hill, down a hill and on the flat. After 3 months this has been explained away by saying it was on a ‘go car mode’! What the hell is that and why wasn’t it thoughly explained by Ben. Meanwhile a lovely lady did finally come and set up the car for us 2 months after we have bought it.
We have asked for the video footage of the cars’ arrival, and the delivery pictures, fearing that there is flood damage (how else do you explain the even mud tide mark?) but with no success, apparently they have been erased! We have been to the General Manager, the Brand Manager and the New Car Sales Manager. We have wasted so much money and fuel going back and forwards to sort this out. We had hoped that as people in our 70’s this would be our final car and a satisfactory purchase from such a reputable company, well not this time!

I had the unfortunate experience of the worst customer service at this dealership.
Having arranged a viewing to meet Ben, the salesman for a test drive of a mini. Having been informed by Ben to arrive at 12.00 so that I could gain the ultimate experience and info on the car as he had a handover at 13.00. Having rearranged client meetings I arrived at 11.45. Met by the lovely Lesley(receptionist). 12.05 arrived no sign of Ben, informed he was running late. 12.15 arrived still no sign of Ben or manager. No apologies or explanation. I subsequently left at 12.18 and I asked Lesley for the manager to call me. As of yet no one has contacted me. Appalling, unprofessional and discourteous customer service. Avoid at all costs.

What a change to discover a dealer to whom customer care and assistance are the main priority. To be fair the introduction came from CarWow, so thumbs up to them too. Vertu agreed to all the pricing that CarWow had suggested and then went the extra mile with added features (PodPoint Home charger for one) and beat the trade in value for my current Mini by £2000!
Charlotte, my sales executive was amazing!
Nothing was too much trouble including picking my new car up from Cornwall, leaving me a courtesy car and returning the next day with my car!! I think I had inadvertently turned the lane departure feature up to max steering wheel vibration,and it was vibrating the whole time even when I was within lane!

We were very happy with the whole experience from the initial phone call until the collection.
Charlie (Charlotte) from Exeter Vertu Mini was always on hand to answer our questions but also to make the experience a positive one all the way.
It was also nice the sales manager made sure we were happy with the service before we left with our lovely new Mini…..
Thanks for all your help

From the initial visit to the showroom to collecting the vehicle the customer service was exceptional. I wasn’t rushed, had time to consider my options & no pressure to purchase at all. I was kept up to date on the progress of the build of the vehicle & on collection day there again not rushed. Everything explained. A very smooth experience. Charlotte Barlow was the sales person & a pleasure to deal with.

Thanks to Rowan for looking after me , had a few hiccups with delivery of my new Countryman JCW but all sorted .
Very happy overall with the service with just 2 niggles .
1.. Call centre is based in Newcastle and I found them a bit difficult at times to deal with as they were not on the ground so to speak .
2. Paid £46k for a new car but it doesn't come waxed and polished , I found this a bit odd as if it was 2nd hand it would have been .
I have informed the team of this and so maybe it will change in the future .
Overall I would say that Mini Exeter are a very nice helpful team and they certainly make you feel welcome .