Vertu Motors - Vauxhall Carlisle Reviews 

39
TrustScore 4.5 uit 5

4,5

Parkhouse Road, Kingstown Industrial Estate, CA3 0GW Carlisle, Cumbria, GB


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Beoordeeld met 5 van de 5 sterren

We were looking to buy our daughter her first car. From the minute we arrived,the staff were so helpful and friendly, made my daughters first car purchase experience ,extra special,she loves her n... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hi Matthew, I just want to pass on my thanks for such a great experience. From start to finish, you were friendly, patient, and genuinely helpful-nothing ever felt like too much trouble.You explained... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

For me I liked how when we arrived on the forecourt we weren’t pounced upon and followed around, this gave us chance to look at the cars before entering the showroom. We approached Jordan Davidson a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My husband and I were made very welcome service was excellent, Jordan was fantastic helping us chose our car

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. Automaterialenwinkel
  3. Autoreparatie en -onderhoud
  4. Motorvoertuighandelaar
  5. Verkoper van tweedehands auto's

Over Vertu Motors - Vauxhall Carlisle

Geschreven door het bedrijf

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contactgegevens

  • Parkhouse Road, Kingstown Industrial Estate, CA3 0GW, Carlisle, Cumbria, Verenigd Koninkrijk

  • 0344 659 6680

4,5

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TrustScore 4.5 uit 5

39 reviews

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4,5

Alle reviews

(39)

12.558 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

My husband and I were made very welcome…

My husband and I were made very welcome service was excellent, Jordan was fantastic helping us chose our car

19 juli 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Ann,

Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you and your husband were made to feel so welcome and that you received excellent service throughout your visit to Vauxhall Carlisle.

It’s fantastic to know that Jordan was able to help you choose the right car and made the experience such a positive one. Providing friendly, knowledgeable support is exactly what we strive for, and we’re pleased that Jordan delivered this for you.

We’ll be sure to pass your kind words on to Jordan and the team.

Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish.

We were looking to buy our daughter her first car.
From the minute we arrived,the staff were so helpful and friendly, made my daughters first car purchase experience ,extra special,she loves her new car.
Top class customer service for sure.
Would certainly recommend this garage to anyone.
A big Thank you to David and Richard.

12 juli 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Good morning Christopher,

Thank you for your wonderful feedback, it’s great to hear the team made your daughter's first car purchase such a special experience. We’re delighted she loves her new car and that David and Richard helped make the whole process so friendly and enjoyable.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

Staff were very helpful and guided me…

Staff were very helpful and guided me through the complications of getting my new car.

25 juni 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you for your feedback. I’m really glad to hear the team were so helpful and guided you through the process of getting your new car. Your comments are very much appreciated.

Many thanks,
Chloe

Beoordeeld met 5 van de 5 sterren

Great experience

Probably the most simple, easiest car purchase I have made. The car was extremely well presented and polished and cleaned to perfection for a pre owned.
Richard made the process simple and efficient and the car was ready as agreed to collect on time.

13 juni 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you for your wonderful feedback — it’s greatly appreciated.
We’re delighted to hear that your car purchase was one of the simplest and easiest you’ve experienced, and that the vehicle presentation met your expectations. Ensuring every car is prepared to the highest standard is something we take great pride in.
I’ll be sure to pass your kind comments on to Richard — he’ll be pleased to know his efforts made the process smooth and efficient for you.
We hope you enjoy your new car, and please don’t hesitate to get in touch if we can assist you again in the future.
Kind regards,
Keith

Beoordeeld met 5 van de 5 sterren

Everyone I met at the dealership was…

Everyone I met at the dealership was incredibly polite, friendly and professional.

12 juni 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Good afternoon Annie,

Thank you for your review. It’s great to hear that everyone you met was polite, friendly, and professional — that really helps create such a positive experience.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

Paul advised me and made my journey to…

Paul advised me and made my journey to my new mokka GSE fantastic. I absolutely love my new car and would highly recommend vertu to anyone thinking about purchasing a car new or used 😁😁

9 juni 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you for your fantastic feedback. We’re delighted to hear that Paul made your journey to your new Mokka GSE such a positive experience and that you’re loving your new car.
Your recommendation means a great deal to us, and I’ll be sure to pass on your kind words to Paul.
Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

Very positive buying experience!!

Wow! Delighted with my car. It is a 2023 but looks like new. Very friendly phone calls and emails helped me through the buying process. Could not fault them, highly recommend!!

8 juni 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you for your fantastic feedback. We’re delighted to hear how pleased you are with your car and that it exceeded your expectations. It’s great to know our team’s friendly communication helped make the buying process smooth and enjoyable.
We really appreciate your recommendation and hope you continue to enjoy your new car.
Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

New car

We went to the vauxhall garage and were helped by a lovely gentleman called Luke Kirkbride.He went into great detail about the car explaining everything thoroughly.we bought a new astra which we love . we would just like to say a thank you to Luke and he is a great asset to your company.

27 mei 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Sue,
Thank you so much for leaving us a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Carlisle.
It’s wonderful to know that Luke provided such detailed and thorough support, taking the time to explain everything clearly and help you feel confident in your purchase. We’re thrilled to hear that you love your new Astra!
Your kind words about Luke being a great asset to the company mean a lot, and we’ll be sure to pass on your feedback to him.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Met our budget

Met our budget, fixed up niggly scratches on paintwork, extended the insurance to suit our plans, Paul was very obliging and helpful all through the transaction

23 mei 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Sheila,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the team at Vertu Vauxhall Carlisle were able to meet your budget and take care of those final details to ensure everything was just right for you. It’s great to know the additional touches, like resolving the paintwork and tailoring the insurance to suit your plans, made a positive difference.
Paul will be especially pleased to hear your kind words – he takes real pride in being helpful and ensuring a smooth experience from start to finish.
Thank you again for your lovely feedback. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Kerry

Beoordeeld met 5 van de 5 sterren

The salesman (Jordan )was very helpful.…

The salesman (Jordan )was very patient,and helpful,and saw the sale through,without being too" pushy " like most car salesmen/women.

30 mei 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you for your great feedback!
We’re so pleased to hear that Jordan provided such a patient and helpful experience, and that you felt supported throughout the process without any pressure. That balance is really important to us, so it’s fantastic to know it made a positive difference to your visit.
We hope you enjoy your new car and look forward to welcoming you again in the future!
Kind regards,
Keith

Beoordeeld met 5 van de 5 sterren

Fantastic customer experience from…

Fantastic customer experience from start to finish, Damion was so patient and very thorough with everything, great team in carlisle and nothing was ever a bother to any of them! Amazing place to buy from. Thanks again Damion and to everyone for getting me my stunning new car 🚗 😍

29 mei 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you for your fantastic feedback. We’re delighted to hear that you had such a great experience with the team in Carlisle.
It’s wonderful to know that Damion looked after you so well, providing a patient and thorough service from start to finish. We’re also pleased that the wider team made you feel welcome and ensured that nothing was ever too much trouble — that’s exactly the level of service we aim to deliver.
We hope you’re enjoying your stunning new car, and thank you again for choosing Vertu Motors. Your kind words mean a lot to the whole team, and we look forward to welcoming you back in the future.
Kind regards,
Keith

Beoordeeld met 5 van de 5 sterren

Excellent customer relations

Excellent customer relations. A brilliant team, led be a terrific general manager.

25 mei 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Gordon,

Thank you for your fantastic 5-star review! We’re delighted to hear that you experienced such excellent customer relations from the team at Vauxhall Carlisle.

It’s great to know that the team made such a positive impression and that the dealership is led by such a strong General Manager. Your kind words will mean a lot to everyone involved.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Beoordeeld met 5 van de 5 sterren

Richard was spot on from start to…

Richard was spot on from start to finish and very helpfull

13 mei 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Michael,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Carlisle.
It’s great to know that Richard looked after you so well from start to finish and provided such helpful support throughout. Your kind words will mean a great deal to him.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Ford fiesta

No messing about car was ready for us salesman did all the paperwork, Luke Kirkbride was very pleasant and efficient 😊

15 mei 2026
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Kev,

Thank you for your fantastic 5-star review! We’re delighted to hear that everything was ready for you and that the whole process was quick and straightforward.

It’s great to know that Luke provided such a pleasant and efficient service—your kind feedback will mean a lot to him and the team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Beoordeeld met 5 van de 5 sterren

Knowledgeable and friendly sales…

Knowledgeable and friendly sales person. Didn't try the hard sale but tailored the deal for my needs.

9 mei 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Good morning Andrew,

Thank you for your review. It’s great to hear that the salesperson was knowledgeable and friendly, taking the time to tailor the deal to your needs without any pressure. We really appreciate your feedback.

Kind regards,
Dean

Beoordeeld met 5 van de 5 sterren

Great Experience

For me I liked how when we arrived on the forecourt we weren’t pounced upon and followed around, this gave us chance to look at the cars before entering the showroom.
We approached Jordan Davidson and found him very welcoming. He was honest and more importantly not at all pushy which I hate in a car sales person and would immediately put me off! He kept us updated about the status of our purchase from beginning to end. would certainly recommend vertu motors - Vauxhall Carlisle and if you’re thinking of going ask for Jordan.

15 april 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Dear Sandra,
Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated being given the space to look around the forecourt and that your experience felt relaxed from the very start.
It’s great to know that Jordan Davidson made you feel welcome with his honest, no‑pressure approach and kept you well informed throughout the entire purchase process. Creating a comfortable and transparent experience is very important to us, so your comments are truly appreciated and will be shared with Jordan and the team.
Thank you for your recommendation and for choosing Vertu Motors Vauxhall Carlisle.
Kind regards,
Liza

Beoordeeld met 5 van de 5 sterren

Great customer service

Hi Matthew, I just want to pass on my thanks for such a great experience. From start to finish, you were friendly, patient, and genuinely helpful-nothing ever felt like too much trouble.You explained everything clearly, kept me well informed, and made the whole process feel easy and relaxed.
You’re a real credit to Vertu Vauxhall Carlisle, and I’ll definitely be recommending you to others.Thanks again for going above and beyond-it’s very much appreciated.

13 april 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Deborah
Thank you so much for taking the time to share your kind words. We're delighted to hear that Matthew provided such a great experience from start to finish. It’s wonderful to know he was friendly, patient, and genuinely helpful throughout, and that nothing ever felt like too much trouble. Keeping you well informed and making the process easy and relaxed is exactly the level of service we strive to deliver.
Your comments will mean a great deal to Matthew and the whole team at Vertu Vauxhall Carlisle, and we truly appreciate your recommendation. Thank you again for recognising the extra care and effort — it really is appreciated.
Kind regards
Dawn

Beoordeeld met 5 van de 5 sterren

Vertu's Salesman 'TC' was indeed my TOP CAT!

Bought a used car remotely from this dealership, a Mini Clubman, the detailing of this vehicle was impeccable. The salesman was professional, attentive, and quite frankly an absolute star! I made a few phone calls, asked all the pertinent questions, which Trevor was knowledgeable, answered fully and honestly and by the time I took the drive down to Carlisle, my car was sitting 'proud as punch' at the front of the showroom and looking every bit the car I hoped to find! .. I would not hesitate to recommend this individual and of course the dealership!

13 april 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi there,
Thank you for the outstanding 5‑star review. It’s wonderful to hear how smooth and enjoyable your remote purchase was, and that the Mini Clubman exceeded your expectations on arrival.
Trevor will be absolutely delighted with your feedback — his professionalism, honesty and attention to detail clearly made a real difference, and it’s great to know he supported you so well throughout the process.
We really appreciate your recommendation and your trust in the Carlisle team.
Kind regards,
Kerry

Beoordeeld met 5 van de 5 sterren

Professional and honest

Excellent service from Richard Latimer.
He sold me a lovely used vehicle via a long distance sale,it arrived on my drive as promised in the first class condition described.
Richard was polite,friendly,and very efficient throughout.
My gratitude and compliments to Stephen,the delivery driver,too.Likewise,he too was utterly professional and efficient.
Thank you,i would happily source another vehicle from this dealership.

14 april 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Hi Glenn,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your positive experience with Vertu Vauxhall Carlisle.
It’s great to know that Richard looked after you so well throughout your long‑distance purchase, providing a polite, friendly and efficient service and ensuring your vehicle arrived exactly as described and in first‑class condition. Your kind words will mean a great deal to him.
We also really appreciate you highlighting Stephen, our delivery driver. It’s fantastic to hear that his professionalism and efficiency helped make the experience just as positive right through to delivery.
Thank you again for your kind feedback and recommendation — we’d be more than happy to assist you again should you be looking for another vehicle in the future.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Great service from the team at Carlisle…

Great service from the team at Carlisle Vauxhall. The service department was helpful, efficient, and kept me updated throughout the whole process. Everything was completed on time, and the staff were friendly and professional. Really pleased with the experience, would definitely recommend.

11 maart 2026
Review zonder uitnodiging
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Antwoord van Vertu Motors - Vauxhall Carlisle

Thank you so much for your wonderful feedback! We’re delighted to hear that our service team at Carlisle Vauxhall provided a helpful and efficient experience, and that you felt well updated throughout the process. Delivering friendly, professional service is always our priority, so it’s great to know we hit the mark. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Keith

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