Vertu Motors - Volkswagen Mansfield Reviews 

137
TrustScore 4.5 uit 5

4,7

206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB


We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Rebecca and Brett were amazing helping us secure a brand new VW id3. They had managed to find one while other dealerships were not able to locate any. They kept us uptodate on expected timings, and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We collected our Tiguan yesterday 29th June from Vertu VW Mansfield . The salesperson was Stephen Morgan who was outstanding in his experience, helpfulness, attitude to us as clients as well as his... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic experience from start to finished. Mark was brilliant and very professional. He got everything sorted quickly and we received car within 2 weeks. Couldn't be happier.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish on purchasing my new VW T Roc from VERTU Mansfield Garage. I got a generous trade-in price for my own car and the service I received from Steve in Sales wa... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. Automaterialenwinkel
  3. Autoreparatie en -onderhoud
  4. Motorvoertuighandelaar
  5. Verkoper van tweedehands auto's

Over Vertu Motors - Volkswagen Mansfield

Geschreven door het bedrijf

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contactgegevens

  • 206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, Verenigd Koninkrijk

  • 0344 659 4030

4,7

Uitstekend

TrustScore 4.5 uit 5

137 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(137)

12.487 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very helpful people.

Very helpful people.

17 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Richard,

Thank you for taking the time to leave us a fantastic 5-star review. We're delighted to hear that you found the team at Volkswagen Mansfield to be so helpful.

Providing friendly and supportive service is what we strive for, and it's wonderful to know that your experience was such a positive one.

Thank you again for your feedback and for choosing Volkswagen Mansfield.

Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Fantastic experience from start to…

Fantastic experience from start to finished. Mark was brilliant and very professional. He got everything sorted quickly and we received car within 2 weeks. Couldn't be happier.

25 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for your fantastic review.

We are delighted to hear that you had a great experience from start to finish. It's wonderful to know that Mark provided such professional service and ensured everything was sorted quickly and efficiently.

We're also pleased that you received your new car within just two weeks and that you're so happy with the whole experience.

Thank you for choosing Vertu Motors, and we hope you enjoy your new car.

Kind regards,
Keith

Beoordeeld met 5 van de 5 sterren

We have had a fantastic experience for…

We have had a fantastic experience for our dream buzz, we love it and Fraser was a fantastic help throughout this whole process also David when we first started our journey for an id buzz

20 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Joy,

Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you’ve had a fantastic experience purchasing your dream ID. Buzz and that you’re loving it.

It’s great to know that Fraser provided fantastic support throughout the entire journey and that David was also so helpful when you first began looking at the ID. Buzz. Purchasing a dream car is a special experience, and we’re thrilled that the team helped make it such a positive one for you.

We’ll be sure to pass your kind words on to Fraser, David, and the team at Volkswagen Mansfield.

Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Ant was an absolute star

Ant was an absolute star.
Over delivered and under promised when it came to collection day.
I would go straight to Ant again for our next VW.
Many thanks

16 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for your fantastic feedback. We’re delighted to hear that Ant provided such outstanding service throughout your experience, going above and beyond to make collection day even better than expected.

It’s great to know that his knowledge, professionalism and customer care left such a positive impression. We truly appreciate your loyalty and look forward to helping you with your next VW in the future.

Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

Professional

Extremely friendly not pushy. Explained everything clearly.
Professional throughout the whole process

15 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Beoordeeld met 5 van de 5 sterren

Friendly helpful staff

Friendly helpful staff. Very clear communication and straightforward process.

14 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Gwen,

Thank you for your review. We're delighted to hear that you found the staff friendly and helpful, and that the communication was clear throughout. It's great to know the process was straightforward and easy, making for a positive experience at Volkswagen Mansfield.

Kind regards,
Danielle

Beoordeeld met 5 van de 5 sterren

We wouldn’t deal with anyone else

We wouldn’t deal with anyone else, Fraser at VW Mansfield is professional and friendly.

11 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Glen,

Thank you for your review. We're delighted to hear that Fraser's professional and friendly approach made such a positive impression. We really appreciate your loyalty and continued trust in Volkswagen Mansfield.

Kind regards,
Danielle

Beoordeeld met 5 van de 5 sterren

it was great jonathon was really helpful

it was great jonathon was really helpful

11 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for your review. We're delighted to hear that Jonathon was so helpful and that you had a great experience with us.

Many thanks,
Chloe

Beoordeeld met 1 van de 5 sterren

Vertu Mansfield vw

The dealership that I brought the vehicle from where really good and responsive but after picking the vehicle it developed a fault this is when things took a turn for the worse first they wouldn't return my call to discuss the issues after ringing multiple times I had to threaten them and say I would bring the car back leave it in the yard at the dealership and take the keys with me that is when I got any kind of response now 2 weeks later have the same issues and no further resolving the initial problem . Buyer beware I will never use this company again and would advise anyone else to think very carefully before parting with your hard earned cash.quick update after posting the review immediately i had a response from vertu asking me to email them and give they could look into it in further detail which I did thinking I may get some sort of response but since emailing them nothing so really this company is not interested in customer satisfaction at all.

27 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Good evening, Mohammed. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MM0807 Kind regards, Danielle

Beoordeeld met 5 van de 5 sterren

Great from start to finish

A great level of service from start to finish. Stefan listened & understood my new car requirements. The car was very well prepped as promised. Thank you and a great level of service.

2 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for your fantastic feedback. We’re delighted to hear that Stefan provided such a high level of service from start to finish, taking the time to listen and understand your requirements.
It’s great to know that your car was prepared to the high standard promised and that your experience met expectations throughout. I’ll be sure to pass on your kind words to Stefan.
Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

All went very well.

30 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for taking your time to leave this great review! Kind regards, Selina

Beoordeeld met 5 van de 5 sterren

Amazing Service

Amazing Service, Stefan was great and kept us updated along the way! Will be recommending to others.

1 juli 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for your fantastic feedback. We’re delighted to hear that Stefan provided such great service and kept you updated throughout the process.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew

Beoordeeld met 5 van de 5 sterren

VW Tiguan purchase from Mansfield Vertu

We collected our Tiguan yesterday 29th June from Vertu VW Mansfield . The salesperson was Stephen Morgan who was outstanding in his experience, helpfulness, attitude to us as clients as well as his professional friendliness. A credit to the company. The manager was Dave Wilson, again superb. We could not recommend them both highly enough. Thank you so much
Jean and David Bingham

29 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Jean and David,

Thank you for your wonderful feedback.

It’s fantastic to hear that Stephen and Dave made your experience so positive and that you felt so well looked after. Enjoy your new Tiguan!

Kind regards,
Danielle

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish…

Excellent service from start to finish on purchasing my new VW T Roc from VERTU Mansfield Garage.
I got a generous trade-in price for my own car and the service I received from Steve in Sales was marvelous. He had a caring and patient attitude which I very much appreciated .
I came into contact with other staff members and they were all professional and pleasant to chat with.
I met the manager Dale who runs the business in a very competent way.
All in all I would strongly recommend this garage…thanks again……..Nice coffee too .
Pamela Bowyer

27 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Thank you for such a wonderful and detailed review, Pamela. I’m delighted to hear your experience at Vertu Mansfield was excellent from start to finish. It’s great to know you received a generous trade‑in price and that Steve’s caring, patient approach made the process so enjoyable. Your kind words about the wider team — and Dale’s leadership — are truly appreciated. We’re also glad the coffee hit the spot.

Many thanks,
Chloe

Beoordeeld met 5 van de 5 sterren

Really friendly not pushy sales

Really friendly not pushy sales a most relaxing and pleasant experience . Any pushy sales I just walk away. This was relaxed so I bought!!
Jamie was great all along sorting everything
The showroom is so relaxed not stuffy like a lot are
Great atmosphere helped by Anthony
Enjoyed the experience and now loving the 🚗

27 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Graham,

Thank you for your fantastic feedback.

We’re delighted to hear you had such a relaxing and pleasant experience, and that the team provided a friendly, non pushy approach. It’s great to know Jamie looked after you throughout and that Anthony helped create such a welcoming atmosphere in the showroom.

We’re so pleased you enjoyed the experience and are loving your new car.

Kind regards,
Danielle

Beoordeeld met 5 van de 5 sterren

Dealt with Fraser and Anthony and they…

Dealt with Fraser and Anthony and they was honestly brilliant so accommodating and made it all so easy couldn’t recommend enough

27 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Joe,

Thank you for your great feedback.

We’re delighted to hear Fraser and Anthony were so accommodating and made the whole process easy for you. Your recommendation really means a lot.

Kind regards,
Danielle

Beoordeeld met 5 van de 5 sterren

5 star service

I cannot recommend Vertu Mansfield enough, Steve and all of the team went above and beyond to help me in the purchase of my new car - the customer service, response times and overall experience was seamless from start to finish, thank you all so much!

24 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Casey,
Thank you for taking the time to leave such an amazing 5-star review. We’re absolutely delighted to hear that Steve and the team at Volkswagen Mansfield went above and beyond to support you with your new car purchase. It’s fantastic to know that you found the customer service, communication, and overall experience seamless from start to finish.
Your recommendation truly means a great deal to us, and we’ll be sure to pass your kind words on to Steve and the rest of the team.
Kind regards,
Liza

Beoordeeld met 5 van de 5 sterren

Excellent customer service again from Vertu VW Mansfield

Excellent customer service again from Vertu Volkswagen Mansfield. We had friendly and helpful advice on choosing a new car and a thorough test drive. There was good communication throughout the process as we awaited delivery and a smooth and efficient vehicle handover yesterday. I commend Jonathan Pritchard and Brett Peggs who both take the time to put customer satisfaction front and centre. I would certainly go back to them when we need another car.

23 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Andrew,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you’ve once again received excellent customer service from Vertu Volkswagen Mansfield.
It’s wonderful to know that the team provided friendly and helpful advice, a thorough test drive, and clear communication throughout the process, leading to a smooth and efficient handover. We’re especially pleased to hear your kind words about Jonathan Pritchard and Brett Peggs — putting customer satisfaction front and centre is exactly what we strive for, and we’ll be sure to share your feedback with them.
Your loyalty and recommendation mean a great deal to the whole team, and we look forward to welcoming you back when the time comes for your next car.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

Perfect experience

Perfect experience! Thank Stephen for been so through and detailed with the whole package. We have bought a used and approved ID3. A lot of people don’t like to use main dealers but the actual value you get with all warranty service plans and after care is fantastic! Thank you again

22 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi James,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had a perfect experience at Vertu Volkswagen Mansfield.
It’s wonderful to know that Stephen was so thorough and detailed in explaining everything, ensuring you felt confident with your purchase. We’re also really pleased to hear your positive comments about the value of buying through a main dealer, including the warranty, service plans, and aftercare — that’s exactly what we aim to deliver.
We hope you’re enjoying your approved used ID.3, and your kind feedback means a great deal to the team. We’ll be sure to pass on your thanks to Stephen.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Beoordeeld met 5 van de 5 sterren

New ID4 Purchase

From start to finish, Rebecca made the process of choosing, ordering and collecting our new ID4 perfectly smooth. Very easy to deal with and super helpful. Thank you!

19 juni 2026
Review zonder uitnodiging
Logo Vertu Motors  - Volkswagen Mansfield

Antwoord van Vertu Motors - Volkswagen Mansfield

Hi Paul,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Rebecca made the entire process — from choosing and ordering to collecting your new ID.4 — perfectly smooth.
It’s great to know that you found her easy to deal with and so helpful throughout your journey. Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Rebecca.
If you ever need anything in the future, we’re always here to help. Enjoy your new ID.4!
Kind regards,
Liza.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer