Vets for Pets Reviews 8.169

The company doesn’t insure all dogs for no real reason , people with large dogs (not on Dangerous Dog Act ) don’t all drive and can’t go hours out if their way for a vet.

I have been referred by a family member due to the good care they were provided on 2 separate occasions and yet they refuse to insure / see dogs for to insignificant reasons such as size , weight or personality.

I took my 20 year old cat as she was unwell. Unfortunately they was nothing more that could be done for her. The vet was so lovely and understanding. She showed nothing but care towards us all. On such a difficult day the vet showed lots of compassion. I have received in the post today a lovely hand written card from the vet with some forget me not seeds to plant. Words cannot express the warmth the gesture has given me.

I was charged £60 for a 1 minute consultation. The vet didn't even examine my dog, he just suggested I go to reception and book a £350 dental exam - a procedure that left my pup traumatised and injured. They then wanted more money to treat the injury that they had caused! I'll never forgive them.

The complete care plan is a complete scam. They take your money and refuse to remind you of picking up what is owed and when asked for a refund they decline citing no treatments owed. Not value for money, run.

My dog had diarrhoea and sickness, took them to vets 4 pets. They took bloods and came back no infection but they insisted that they took my dog in and put him on a drip for a course if antibiotics even though they didn't actually know what the problem was.
Came home and the sickness carried on and then cleared up in a few days on its own. Took this as a one off by vets 4 pets.
Fast forward to this week, i took my dog in to have a dew claw looked at because it had started to get imbedded into his pad and is a nightmare to keep still.
The vet straight away said he needed an operation and would have to be put under general anaesthetic. thought this was a bit much when could just be clipped. they were charging £58 for consultation then £365 for the operation!
After my last experience with them i decided to take him to another vets to get a second opinion.
This vet looked at it and cut it there and then. Consultation was £58 an then antibiotics on top which came to £73 not over £400.
Vets 4 pets were happy to put a dog under general anaesthetic for no reason at all when it could just be clipped! They only care about money an don't about your pet

I am very pleased with the service I have had.

Great groom as always, great staff.

Excellent pet care received

Friendliest people

Caring and very helpfull.

Friendly staff. Efficient.

Knowing us all.

Friendly professional atmosphere. My dog was nurtured when he had his teeth out. I was kept informed throughout

I had a great experience in this vets. Everyone from the first phone call to the appointment was absolutely lovely. So friendly and attentive. My dog was checked over from head to toe and I felt confident that we left with an action plan if the treatment didn’t work. We have been treated previously for the same condition in another vets and I feel vets for pets handled it better.

Took my dog for a routine spayed operation. The reception staff are really professional and helpful. Thats where it stopped. Took into the exam room to sign paperwork and informed of £415 bill however there are extras to consider" Confused at what extras needed as at this price all this should be included so I declined the extras. Dog was calm and quite happy to go with nurse so I went into shop and purchased treats and a new bed for her coming home. Whilst at counter my wife took a phone call from the Vet who had an abrupt attitude explaining that her weight which is set between 12-14 kg she was 12.45kg adding she has no waist line and fat. My wife assured her this dog is lean - excersized and walked daily up-to 10 miles + per day. She is a young healthy cocker spaniel that looks and behaves as a year old dog is suppost to be. I was furious with this ladies comments so i went straight back up to speak to this vet to put her straight and remind her her attitude doesn't work with me, this is clearly her mission to fleece me out of more money. I declined and demanded they return the dog. After more conversation the dog was returned totally hyper-stressed and upset to the fact it took two days to calm her down.
I cannot speak for others but I work hard for my money and suffer no fools. Ive contacted another vet in my area and cancelled all dealings with this company. This company doesn't care for the animals walfare its their bank accounts they care for. My advice is think twice before taking your pet to this place as there should be an inquiry into there pricing policies and also their practice as pet owners whom are often upset themselves will pay any figure for thier beloved pet.
Shame on them as they charge what they like to unsespecting trusting customers.

Vets 4 pets in Canterbury Kent has provided such a horrendous experience. My fur baby Rosie (Cavapoo) was getting spayed on Friday 10th April. I got a call at 13.25 from a nurse to ask if Rosie had an issue with her front leg as she won’t move it. I confirmed that she had no issues I had even taken her for a walk prior to going to the vets and she was fine. At 4.30pm I went to collect her as I was asked to I was left waiting for 25 mins to then be told she had a dislocated shoulder and couldn’t move her front leg. They had to put her leg back in the socket so she had to go under anaesthetic again. I was beside myself as something had obviously happened to her whilst in their care. They said they don’t know how it happened but whatever happened must have been with some force and she must have been in a lot of pain. The crux of the story is that one of the owners Craig has told me he thinks it’s reasonable to charge me for the pain relieve for the dislocation and he told me that they hadn’t charged me for the x/rays or procedure to put Rosie’s leg back in the joint, he said it like I should be grateful. I don’t care about the £20 or £30 it is the absolute audacity of it and then for him to get the hump with me about it, my baby has been in so much pain she can’t walk I have to even carry her and hold her when she goes for a wee. We haven’t slept properly since it happened. A simple apology and taking responsibility would have been appreciated but to charge me for the pain relief is just absurd and down right disgraceful. Just to add the service was generally bad the vet we had to see the next morning actually had to ask me which leg it was, she was not able to explain the bill neither was the receptionist. I found the whole experience extremely unpleasant and unorganised.

I am really disappointed with the service at Pets at Home Hendon.

I took my dog in today to have an irritation checked, and the vet said she didn’t know what it was. To find out, I was told I would need to pay £180 for a swab, which feels like a complete rip-off.

We also had vouchers, but conveniently they were not valid here, only in certain locations when it suits them. On top of that, the consultation fee was initially quoted as £58, then increased to £64.50 informing us that this just went up at reception. In the end, I paid £64.50 just to be told that they don’t know what’s wrong with my puppy.

Overall, a very frustrating experience. I would recommend finding a reliable vet elsewhere and avoiding this branch.

I have recently been adopted by my lovely feral tom Stripe, who has arrived with some back, rear hip pain, although only 2-3 years old.
Vets4pets Salisbury branch have been superb, the staff are always so friendly, helpful and caring. And Mo who is vet currently looking after Stripe, had been amazing too. He is determined to make sure Stripe is pain free, as am I. He is such a caring and compassionate vet, and this makes for a very stress free consultation, for Stripe (and me!)
I am very impressed with Salisbury branch :) Sarah

I been think long and hard about leaving this review, but, have decided to go ahead.
We have 2 dogs, always used V4P, never really had a bad word to say. However, one of my dogs has a lump on her rib cage, previously had Cancer so slightly concerned. Was quoted £250.00 for a biopsy. Wow, 20months ago we paid £161.00. 54% increase!!! This is so wrong, what has gone up 54% in the last 20months, rate of inflation has only been around 3%. It seems as a Cancer biopsy they think owners will just pay ‘anything’ Shame on P4V. I even googled cost of this test, between £50-£230. Again so wrong!

This is the third incident in the last 12 months at their Trafford Park location.

I visited the vets to order a prescription 10 days prior to the medication running out, was told the vet would contact me via telephone, I was never contacted, I made three additional phone calls and was told each time the vet would contact me. I visited in person to enquire (without my pet) and was told in order to speak with the vet, this would be a chargeable consultation. I was then told again, the vet would contact me the following day, two days past only to be told the vet has gone on holiday and that my pet is to go without the prescription which is dangerous as this is not a medication that can be halted without lowering the dose gradually. The receptionist then wanted to book my pet in for an examination for an infection? When asked for a more detailed explanation, the receptionist was unable to give any clarification, this is confusing as our pet is undergoing no treatment for any infection and has no conditions outside the scope of the prescribed medication.

We are moving to a new practice as this is inhumane and unprofessional to say the least.