Via.com Reviews 91

Booked a tour to Gibraltar from Malaga. It was stated that the start would be 10.00. The evening before I get a text, saying that we'll meet at 7.15am the next morning. 3 hours before. Viacom wouldn't give me a refund, stating that it's less than 24 hours before. That's called a Bait and Switch and is illegal. I also immediately cancelled two other tours I had booked with them. Never again.

The bus service in san Antonio is terrible, why is there no bus routes that go to the areas where the jobs are like warehouse and manufacturing ? Its pretty stupid

Dear Via,
I just called your Customer Service to request for transaction receipt for the credit card reversal for Unionbank because as per Unionbank they will automatically process it once they receive a request. As per your record it was processed last June 20,2023. So July 11 is the date for reversal however I did not receive the reversal and as per Unionbank there was no request on your end. I just called your customer service and their reply was accounting just processed it last July 6. So counting will start on July 6 and expect 15 banking days for reversal which is July 27,2023.

So what really happened? What is happening with your team? Is Customer Service and accounting discussing this issue or you just tell any other dates base on your guts?

I will file a case against you if not settled within the week.
I am 39 weeks pregnant and I’m so stressed already with this follow ups on your end!
This was booked Dec 12,2022 and it’s been 7 months already.

Hope you could treat this with utmost urgency.

I have been using Via.com for years and highly commedable but today I was faced of sudden situation and I could not think thanks is enough to the support team especially Ms. Preethi , she resolved my issues immediately. One of the best airline fare providers. Kudos.

problems with ending the rental otherwise u cant start other one in the next shift.

Stop fooling people. Everyone
above is watching. You will not
leave people. Because you have
looted many people. Shameless
somewhere. You or your family
will feel so much sin. Looting
people on the pretext of tickets.
God will not leave. Your family
should not have to suffer for
what you are doing. Stupid

Booked a ticket. No response in 12 hours, so booked a new ticket on different provider and sent cancellation request.
Refuse to provide refund, and when you give reasons, they stop responding.

I did a quick booking without much research and later the payment page failed on me after making payment. I was worried after reading these reviews and quickly started following up. I was pleasabtly surprised at how efficiently and quickly the issue was addressed. I got connected to call centre within 3 rings, did not hav to go through lenghty IVR, mail response was prompt. It was not even an issue. The confirmation normally takes 40 mins to 1 hr and I directly received a confirmation from airliner within 1 hr. So am trying to leave a positive feedback, to releave some users of unnecessary anxiety, am normally into leaving feedbacks.

Incompetent, unprofessional, liars, unethical.

To change or cancel a flight you need to contact customer support. I was on the phone for over 2 hours. Then I waited 3 days (after the date of my flight that I was trying to change) before they called me.
I will absolutely never book through them again.

A scammer company we book 2 hotel tickets from this site and it was cancel because of the flight issue goverment lockdown issue in phillippine we even done contact with the hotel of the cancelation the hotel didnt charge us any amount but this via.com took our full amount of money and didnt want to return us a single dollar..everyone out there do not buy from this via.com...i repeat dont purchase from this via.com u will regreat...

Terrible and reckless driving. Person cut me off twice without signalling like he was racing. Inconsiderate idiot that has the lives of others in your hand. You should be fired. I then drove close enough to get his/her license plate. I hope you loose your job because you definitely don't care about the lives of others. PFW-3281

Literally the WORST customer service ever. I really hope yall go out of business bc yall r so useless when it comes to helping customers. First of all, none of them know how to reply promptly, constantly having to chase them for replies. Second of all, lied to us saying that you’ve requested the refund from the airline, but only sent it out when we CHASED them to give us the reference number so that we can go directly to the airlines. Fk via.com i hope yall go bankrupt bc you guys don’t deserve anyones money.

yall need to hook up with Toyota there a planty off people who wants to work with them but there is no transportation to and from Toyota they make all this money selling trucks.

Trapping innocent people. I have booked a ticket through Via.com based on google flight listing/suggestion vide their Booking ID. FMNAF39PW5RLM with Oman Air PNR: MDBYVZ for Delhi-Doha Flight scheduled for 16/05/2020. The flight was cancelled due to Covid.  I went to Oman Air local office and got the ticket open and was informed that I can utilize the tiket till 30th June, 2020 for any future booking.  Recently, when I visited to re-book the ticket, it was informed that the amount was refunded to Via.com through Oman air Mumbai Office.   Telephone calls are unattended and emails not responded when we treid to reach them for complaints.  It appears that the company has got refund from all airlines, and are not repaying to customers. Seek the support of Via.com

Worst service ever. No contact number only email. But still ignored. Continue to promoting ticket but never refund back to customer for cancelled ticket. Nothing but a scam. Horrible agency. I won’t use ever again.

Very bed service plz don't book here you book Oiotravel is best service provider.

Via.com still has not refunded me of my airfare tickets eversince EVA Air has canceled my flight in April. I kept on emailing them, yet they just give me the same reply, that is to wait for the airlines. I have called the airlines and they have told me to contact via.com. Crazy

I should not even one star, this company is complete fraud and dishonest. I have been trying to get my refund they will not answer the phone and not getting any response to my email.

The worst thing you can do to yourself.
They never refund the amount and make you wait for months to even hear a response. Worst customer service. If you want to get frustrated in your life, via.com ftw !