The couch is beautiful but Ryan really…
The couch is beautiful but Ryan really followed through to ensure I got it delivered and set up. Very good customer service
9 september 2026
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
3,2
Gemiddeld
12 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered and paid for a sample swatch…
I ordered and paid for a sample swatch and never received it.
8 september 2026
Antwoord van Vibesofas
Hey Robyn, what was your order number. There is no order under the name Robyn Gatenby in our system.
Worst business to deal with
Don’t answer emails, slow to respond and only in IG. Freighting takes weeks. This is the WORST business I’ve ever dealt with.
8 september 2026
Antwoord van Vibesofas
Hey Vee, what is your order number? Have you reached out via the text us button on our website. The response time is within minutes.
Paid $600 for delivery and still had to…
Paid $600 for delivery and still had to wait 3 months. Constant lies that order was already shipped, u til they eventually admitted it hadn’t left the warehouse. Very frustrating to communicate with and zero apology or offer of compensation.
8 september 2026
Review zonder uitnodiging
Antwoord van Vibesofas
Hey Jo, can you please let me know what your invoice number is so I can look into this? If you paid $600 for delivery in assuming you live in WA. This is actually about half what we pay to actually ship it that far. Pre orders take 8-12 weeks, delivering to WA can take 10-15 business days due to the distance from QLD.
However we want to get items out as soon as possible so our customers can enjoy them. Drop me your info and I'll look into it ASAP.
Great experience
Had a great personalised service from contacting them through one of their Facebook posts. The transaction was easy, friendly, helpful staff member and the lounge is fantastic!
7 augustus 2026
The sofa was never shipped
The sofa was never shipped - and its impossible to contact them. SCAM
1 september 2026
Review zonder uitnodiging
Antwoord van Vibesofas
Hey there, can you please give me your order number so I can look into it. 100% not a scam. The easiest way to contact us is through the text us button on the website. Response time is within minutes.
We also about to launch a new customer service department which will be taking calls, emails and live chat.
Thanks B.F
Terrible customer experience - do not shop here
Terrible customer experience. This company were difficult to get in touch with - and constantly lied about my order. I received 4 different shipping confirmations (blaming the shipping company, over ordered in sale, and the fact that I don’t live in metro QLD on delays rather than acknowledge their poor management and organisation) I had to reach out constantly to chase updates and still haven’t received my order, with Vibe offering no more support. I have passed this on for further investigation and compensation.
6 augustus 2026
Couldn't be happier with my purchase!
I bought my Barbie Pink Cloud Chaise online during the eofy sale and couldn't be happier with my purchase! It looks exactly as per pictures on the website, the colour is stunning and chaise is extremely comfortable. I couldnt contact Vibesofas by phone but every text i sent was answered straight away and the service was excellent
6 augustus 2026
Vibe sofas were great
Vibe sofas were great! Such great service, went above and beyond for me. I’ve wanted this couch for years and it’s perfect. Highly recommend.
6 augustus 2026
Nice couch but frustrating to communicate with
Couch is beautifully made but company is very frustrating to try and communicate with. Not enough info provided online or with delivery on how to assemble. Delivery came on a different day to what was communicated and had to followup many times for a piece that was missing. Good at couch making, but needs focus in customer service.
6 augustus 2026
Great customer service and quality product
We recently purchased 2 sofas from Paul at Vibe and had a great experience from start to finish. The whole process was smooth and easy, with great customer service and communication along the way. Delivery was seamless and we’re really happy with the quality of the sofas. Would definitely recommend Paul at Vibe!
7 augustus 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.