Victim Support Reviews 

Absolutely atrocious service. I waited over 40minutes to speak to a rude, unhelpful, unsympathetic operator who was borderline aggressive and told me that despite me being the victim of a crime she was unable to help me. Despite me explaining how distraught and unwell due to the crime committed against me she spoke to me as though it just wasn’t her problem. This is a fake service that offers nothing in terms of practical help or support to victims of crime - a government tick-box that does absolutely nothing of value.

Complete waste of time and caused significant additional stress to our situation. As victims of crime, this service treated us like trash and offered no help after sitting on the line for over 35 minutes. Disgusting and a complete disgrace.

Very poor.
I just read other reviews and feel the same.
I feel truly for victims who need support.
Such a shame.

Applied for role with them "garuanteed interview if disabled and met the minimum criteria" I met every single criteria and declared my disability. I heard nothing for several months then finally after chasing several times received a generic rejection email. Seems they discriminate against disabled people. Bad ethics and poor personal skills.

Don't waste your time trying to volunteer for this charity they treat potential new volunteers unfairly and unless you subscribe to their agenda you will be rejected in five minutes which is what happened to me today.

I’m astounded that a service being offered to support victims of crime is perpetuating harm in the way that they are.

I’ve just had a frustrating and disappointing experience of being gaslit by this service, and their dismissive and careless handling of engagement with me, leaves me stunned that this is the supposed route victims are being encouraged to follow - when they are already struggling.

My opinion would be - don’t go there! Protect yourself and find another route.

And to Victim Support - do better. This is people’s well-being that you are messing with.

Should be renamed Victimization Support, as staff just ignore emails, and when you complain about that, the right-on pronoun she/her/it Managers attempt a
white-wash cover-up - Don't waste your time with them !

No support for victims of grooming cover up

Pushed out of my own home as the painter contracted to paint moved in with partner claiming ‘verbal tendency agreement in place’, my mum died so sleeping in that property 250 miles away, while I pay for the trespassers to live in mine. My passport, financial details, birth certificate etc, all in the hands of the trespassers. Going on for 5 months. No hot food, warm shower for me, spent £3000 trying to get legal help, 9 month wait for courts. No help. I would love a warm shower, hot meal, wash my clothes etc, things people take for granted, but taken away from me. I am a disabled adult with cancer, MS, learning difficulties that has been taken full advantage of.

I originally left a review after being referred to this service by Suffolk and Norfolk Police following an assault. Unfortunately, since then, my experience has only deteriorated, and I feel it is important to update my review.

I spoke to staff members from both victim care and Catch-22 — neither experience offered anything meaningful.

My initial concerns centred on the lack of meaningful support and the dismissive attitude I experienced after waiting weeks to hear from the service. Since then, those concerns have been reinforced by repeated interactions with multiple members of staff.

The most significant issue has been the repeated failure to follow an agreed communication plan. Several weeks ago, I explained that, due to my health and the impact of severe migraines and my other conditions, I could not cope with unexpected telephone calls and should only be contacted at agreed times. I repeated this request by email on more than one occasion, including on a day when I had specifically explained that I was unwell and unable to speak.

Despite this, I received multiple unexpected phone calls anyway. When I raised the issue, the discussion focused on whether my latest email had been received rather than the fact that the agreed communication plan had already been established weeks earlier. Whether that individual email had been seen or not was beside the point—the agreed arrangements should already have been in place and respected.

The attitude I experienced during that conversation was particularly disappointing. The Team Leader came across as dismissive, defensive and patronising rather than empathetic or focused on resolving the problem. At no point did I feel that there was any genuine attempt to understand my circumstances or appreciate the fact that I had already explained I was seriously unwell.

Unfortunately, this was not an isolated incident. Throughout my involvement with the service, I encountered similar attitudes from several different members of staff. Rather than feeling supported as the victim of a violent crime with complex needs, I repeatedly felt like an inconvenience. Conversations often felt rushed, lacking in empathy and unnecessarily dismissive.

I also submitted a formal complaint regarding the conduct of a member of staff. The response I received was generic and gave me little confidence that my concerns had been meaningfully investigated. My experiences afterwards suggested that nothing had materially changed.

Supporting victims of crime requires more than simply answering the telephone or offering a place on a waiting list. It requires staff who listen, communicate consistently, respect agreed communication arrangements and treat vulnerable people with patience, dignity and compassion. Those are the standards I expected after being referred by the police, and unfortunately they were not the standards I experienced.

The cumulative effect of these repeated failures was that my interactions with this organisation caused me additional distress rather than helping my recovery. After multiple disappointing experiences involving several members of staff, I ultimately decided to end my involvement with the service altogether because I no longer had confidence in its ability to provide appropriate support.

I cannot recommend this service based on my experience. If you are a victim of crime, particularly if you have complex health needs or require reasonable adjustments to how you are contacted, I believe it is important to be aware that my requests were repeatedly overlooked despite being clearly communicated on several occasions. For me, the service did more to increase my stress than to support my recovery, which is the opposite of what a victim support organisation should achieve.

I'm horrified, upset and shocked at this service. I called them twice for help. The young woman on the phone sounded bored and dismissive. She said she'd refer my details which was back in December. I've since contacted them twice with an automated text back from them saying they'll be in touch. There's been absolutely nothing. Why is this happening?

Absolutely useless, just like the police. Asked all the questions, then that's the last you hear from them.. Who are they actually supporting? What help is being given . Years ago I was a victim support officer and gave help , comfort and guidance. It's now actually appalling. I was not given any support when I truly needed it.

I joined as a volunteer with extensive experience in trauma response, working with vulnerable people and safeguarding/child protection. They failed to recognise this and it became apparent that they offer a generic scripted response. That they do not utilise varied skills to provide a more holistic tailored response to victims. Unless they review their approach they will continue to be limited and mediocre at best. I can see from other reviews that they ignore victims not just their volunteers. The comments from victims confirm my perception of their service. Something needs to be done about it.

Reported a serious crime in sept.
Still waiting .I also contacted victim support five weeks ago and been blatantly ignored .
Made a complaint and that's being ignored too.
Your a disgrace.

I contacted the folks bec they are said to be a help for victims I went back to my only way of coping when being ignored by the people that’s meant to care you cause pain suffering your meant to be healing shame on you

I contacted Victim Support expecting real help during a difficult time, but my experience was very disappointing.
Instead of practical support, I was mainly redirected to other organisations. It felt like being passed from one place to another without anyone actually helping.
The staff member I spoke with was also rude and dismissive, which made the experience even worse. When someone reaches out for support, they should be treated with empathy, patience, and respect.
People contact services like this when they are already stressed and vulnerable. They need understanding and meaningful support — not poor attitude and being sent elsewhere.
My experience left me feeling more frustrated and unsupported than before. I hope the service improves and treats people with more compassion.

What a shower. There first response you must contact Police Scot. Duh, Really, I would never have thought of that. When I asked them what was the general thoughts of their clients re Police Scot. this ninny replied he couldn't divulge that information. You would have thought they could liase with the police to discuss what action to take and tell clients. There is no support going. I take it they are not all volunteers? What are they getting paid for?. I have been assualted, robbed, property been entered and there is no one to support you, take action.

Victim Support has turned into a SCAM signposting organisation - my recent experience with them was a single phone call, followed up by a text message with a wall of links to other organisations. There was no allowance made for my disability, despite making this clear - just a "i'll send you them anyway" as if giving a link to something you can't use is somehow helpful. This doesn't qualify as support - which is a shame as the experience is 180 degrees different to what this organisation was 10 years ago - my only other time of need.