Victor Michael Estate Agents Reviews 633

I have been with VM for nearly 10 years: recently I have had dealings with Jodie over the last few years. She has been tenacious in dealing with people
Involved in my flat and it’s rental. She has always kept me in the loop , been quick and honest. Thank you Jodie and the vm team for retaining such a great member of staff

I received an excellent service from Jordache who was very helpful and dealt with all the issues quickly. Highly recommended!

Excellent service, friendly and helpful staff

Very pleased with quick and professional service that I have received from Suna and Piyush at Victor Michael. I definitely recommend the agency.

We rented our current flat through the agency. We also faced some trouble through the process, including a missing bed issue once moved in. The complex experience was alright and our agent Ben, that was proactive and highly response, tried to help, as he could. At the end we are happy and the property was very clean, extra star 🌟for that.

Abu has been very honest and reliable. Always available to resolve issues

I have recently been granted a flat to rent by Victor Michael. I am very pleased about the experience I had. Abu has been very helpful in explaining things and going through the documents in detail. Thanks a lot and keep up the good services.

been dealing with Abu and Jay from the Canning Town office for years. Every time they rent a property for me they out do my expectations. Highly recommended.

Abu is very experienced and always there to help. I’m a Landlady and Abu has helped me get good tenants for over many years for my properties. I have always felt I can go to him whenever I needed any help to do with my tenants.
I would recommend Abu and Victor Michael ltd as I have had very good experience over many years. They vet their tenants well

We are received a very professional and excellent service from all members of Victor&Michael agency. Suna and Plyash are very friendly,polite,honest and helpful people,thank you very much for their great work to help us in all paper process.They shown patience and understanding.Would definitely recommend this agency to all my friends .

Five Star to Victor Michael Agency(Canning Town Branch)!!I had a great experience with them.The staff is very professional & friendly .Big thanks to Abu Choudhury & Jennifer Kutner for getting me through the rental process that was easy and fast ,in just 1 week they sort out everything for me and i rent the property that i wished.

As noted in the below response from Victor Michael, I filed a formal complaint about having been incorrectly informed about the details of our move-out, the result of which was delivered to me today.

The complaint was handled in an organized and categorical fashion, and continued to contain flat-out incorrect information.

Specifically, it states that Ben did not have information in the phone call where the misunderstanding happened.

I have said multiple times that we discussed that exact information and this is not the case. There was literally no reason to call and speak with Ben without leading with that information.

This has never been responded to, and I have no recording of that phone call.

This incorrect information is something I have explicitly addressed to VM, and asked for an explicit response, but they have never provided one. They have specifically declined to provide a response when I say the circumstances they have outlined are simply a lie. It seems obvious they are avoiding any legal liability on paper whatsoever, even though it was their mistake that caused this situation.

In response to VM's reply below, I will reply in the fashion that my complaint was handled:

-at no point was the overall cowardly and greedy service ever mentioned or apologized for.

-I'm glad you understand how frustrating the process is. It really is. It is absolute garbage. It's a garbage process. You invented it, it could be changed, but you've committed to garbage. Don't worry, at no point was I expecting anything but garbage anyway.

-Have you spoken to Piyush in your office recently? Ask him if he's ever done a quick google search of "buy trustpilot reviews". They do wonders with details you can provide, but you do get stuff like "We found this experience good and help full and we are satisfied about what agency did for us," so tell him to maybe spend a bit more on a service with better grammar?

The complaint states that they feel their summation of events is fair, despite the fact that it does not address what I have asked numerous times to be addressed. Next step is the ombudsman's appeal, it seems? Will be sure to post another update on the garbage service.

Summary: If you're planning on doing business with Victor Michael, and they make a mistake, it will cost YOU 2 months of waiting, 2 months of rent for a time you didn't occupy the property, a highly unofficial and poorly-written response to a formal complaint, and, it turns out, an ombudsman's appeal process.

Truly abysmal, even for London.

I rented a flat remotely from the Netherlands through VM and the whole process was very easy and smooth. Ben was very available for all my questions and needs. No complaints whatsoever! (+the flat is even nicer than in the pictures, and they are really friendly and helpful at the office!).

Having marketed my property with a certain colour on line agent, I was let down by the lack of care and timewasters , so I decided to call a local estate agent to look at my options, after chatting to Jay , he came to see me and showed me how my property should have been marketed, so I moved my property to Victor Michael and haven't been disappointed, the portfolio photos were top notch and only serious buyers were allowed to view, my property sold at the second open day, Jay has had control of the sale process and kept me updated at all times, I cannot recommend them highly enough if you want to sell your property.

Disgusting customer service from the Leytonstone property management team, an awful experience renting from them since day one. Can’t wait to leave.

Very helpful estate agents who will go out of their way to provide a good service.

Renting in London with Victor Michael Estate Agents has been one of the worst experiences of my life. I have tried different agencies before, but this one has turned out to be the most unapologetic and insensitive of all. Throughout our whole stay in one of their apartments in East London, they have never considered our rights as tenants and only cared to portray the landlord's interests. After we decided to leave, they expected us to hire a cleaning professional service even though we had spent time cleaning the place and making sure to leave the flat in excellent conditions. Without our consent they employed a professional cleaner worth 150 pounds (with parking excluded) and expected us to pay just because that was their policy (which was not even required in the contract and so not mandatory).

As tenants we have felt neglected and disrespected, above all from the Property Management Department in Stratford who made the whole experience even worse than it already was).

Do not recommend to rent with this agency if you want to have a nice experience renting in London. I was misled by the positive reviews on their website and made the mistake to trust them. Do not make the same mistake. They will try the impossible to make you spend more than you should!