VGP Video Games Plus Reviews 

They waited until just after midnight to send email that they are cancelling all pre-orders for a game special edition. Now we cannot order it anywhere. Absolutely disgraceful!!!! They claim they received the product damaged and just cancelled our order. Why wouldn't the manufacturer just resend damaged products? I think it sounds like a scam, maybe they are trying to sell for a higher price now that you cannot re-order from anywhere?

One of the worst customer service experience I've ever had. Ordered from them on November 3rd 2023, no email for confirming the order was shipped so I send an email on November 8th. Get a reply and then, no update until November 12th.
Send them what was asked and then no reply. Have to send another email to ask for an update, no answer. Have to re-send another email for an update. Answer: the accounting department decided to cancel the order even after doing everything they asked for... Yes, there was an issue with my order but this was something easy to confirm and should've been done in an hour maximum.... took 2 weeks to answer me they cancel the order.

Wasted 2 weeks for no reason and have to ASK THEM for update every time since they never reply back if you don't harass them with emails, yes, you need to harass them because they will never send you an email. If I didn't ask, they would've never tell me and still charge the order.

DO. NOT. BUY. THERE.

P.S. I have all the conversation and proof to back this review.

Customer service is the worst that I know.They Bearly answer to emails and give useless answers.
Don't buy from them if you don't want to lose your money.

I was told there was no MOQ on their inventory. I had been making purchases from them for 8 months and when I needed them the most suddenly there was an MOQ. There was no announcement on a new minimum MOQ in their official emails to date.

Shipping was fast out here to AZ and well packed game factory sealed! Will be returning to again. Thanks!

Don’t buy there.
They ship damaged items with smashed boxes, loose discs inside, ripped tears on cellophane.
When you contact them they say they don’t refund or change item because of their policy

You are warned

Dont buy here. The worst customer service i have ever seen

Very bad company, they send defective or damaged products with no refunds or customer support. You have been warned

I ordered online but never got the product. They told me to wait 12 days before they would do anything, what I don't know. I'm close to the store and there is no way the product should take more than a couple of days to arrive. But because there was no tracking I had no choice but to wait. After the 12 (business) days I emailed them then followed up with a phone call. They resent the game via express post with tracking at their cost. Got the game a day later. This restored my confidence in VGP and would do business with them again...

Simple and fast. Game was in good conditions as stated. Thanks

on 2 occasions they said they shipped my order and sent me an email, but the package never arrived. They don't provide tracking so there is no way to validate their claims. They are ignoring my emails now.

This is truly a great place for videogame shopping. Well-packed and low-priced items, sometimes with french + english on the packaging. These guys never disappoint.

VGA.CA har nogle fantastiske priser, som ligger under mange andre butikker fra Nordamerika af, da man betaler i Canadiske dollars, som stadigvæk ligger en sjat lavere end den amerikanske dollars.

Leveringen fra VGA er glimrende, på en 3-4 dage og med et stort udvalg, skulle det være til at finde det man har brug for.

Pga. de sender fra Canada er der naturligvis risiko for told, det sker dog sjældent fra dem.