Vilamora Reviews 133

I ordered two pairs of shoes. They never arrived and when I asked for a refund after 3 weeks they said I had to contact the Chinese carrier. they now will not answer my emails. This site is a scam! beware.

If I could give 0 stars I would. Scammers!!! Nothing more than that. Bought a hoodie in December! Received piss poor version of what was nicely presented on the website. AI did a fabulous job with pictures on the website. Since then trying to get my money back- no joy. Had to send it back to China on my own cost, to receive it back 4 months later!!! I do not want your vouchers, I want my money back!!

Easy to navigate website. Sizing guide was very handy too.

Regarding "HASSLE-FREE 30-DAY RETURNS” 

When I request a "HASSLE-FREE 30-DAY RETURNS”  you tell me to read your returns policy and send me a link

MY QUESTION TO VILE MORA IS -  

Do VILAMORE inform all customers that THIER idea of hassle free is to RETURN THE ITEM TO CHINA? 

 NO they do not - They only tell them that AFTER they  have been sent disgustingly shoddy items and had their money scammed.

It it was headed on the website "HASSLE-FREE 30-DAY RETURNS TO CHINA”  
or
“IF YOU WANT YOUR MONEY BACK YOU HAVE TO PAY TO SEND IT TO THE OTHER END OF THE WORLD AND PAY AS MUCH AS THE GOODS COST’

Then that would at least be honest- but of course they are not honest.

DO THEY TELL YOU '"HASSLE-FREE 30-DAY RETURNS TO CHINA”? Of course NOT

WHY NOT? 

If they had any integrity that is what would be written full on their website - but no - they hide - because 

 NO ONE WOULD BUY THEIR GOODS IF THEY TOLD THEM THE TRUTH

Hassle free returns are not returns to the other end of the world. That would by definition a hassle of huge proportions.

If Vile More had a shred of decency they would clearly and openly state the truth, instead they take your money then laugh in your face if you don’t like what they have bought. Now that just tops it all. 

DON'T BUY VILE MORE - THESE PEOPLE ARE SCAMMERS

Terrible, took ages to arrive and was nothing like the picture. Different colour and horrendous quality.

A lovely 'potential dream dress' for a very special occasion.
I hope it arrives in plenty of time.
A very good experience in placing the order and so far, a very good communication regarding my order
I really look forward to receiving this beautiful dress.

Many thanks in advance Vilamora.

Fraudulent company. The item is of poor quality, apparently shipped from China. Do not purchase from this company again. I ordered a 2xL but Extra Small was sent . The material was poor. Con artists.

I bought a blouse from this company & want to return. The blouse was cheap quality from China. They make it very difficult to return with a form you do on the phone. I have tried to fill in the form but it's impossible! They say you have 30days Free to return but you can't. I will never buy from them again.

I was a bit worried reading some of the reviews but I received a beautiful dress in good time so I’m very happy

I would strongly advise anyone considering buying from Vilamora not to do so.
My experience has been extremely frustrating from start to finish. The company advertises “hassle-free returns,” but in reality this is completely misleading. When I tried to return an item, I was given unreasonable options, including keeping the item for partial store credit or being expected to return it overseas at my own expense.
Customer service has been equally poor. Instead of dealing with the issue properly, they send repetitive, generic responses telling you to contact support – even when you already have. It feels like a deliberate tactic to delay and avoid resolving complaints.
This is not how a reputable company operates. The whole process has been time-consuming, stressful, and very disappointing.
I will now be pursuing this through my payment provider.
Save yourself the hassle and shop elsewhere.

SCAM...CHINESE rubbish quality. Even faulty items you have to pay for return back to China...nothing easy about it! Order at your own peril!

They are selling clothes from SHEIN for 3 times the price! Awful scam

Omg God i just paid for a jumper with this so called company and they have taken money for 2 jumpers ,what a scam ,I've been onto the bank and how stressful is all this and the fact no one gets back to you via email ,be careful .

Easy ordering and customer service is excellent. I made a mistake on my order and it was met with understanding and instantly put right. Look forward to receiving my Shoes!

Very easy to place order. And bring kept informed about the delivery

Easy to use
Efficient

Very friendly and quick service thsnk you.

I bought a coat that wa stated to be for 'winter.' Wheb jt arrive you could see you hand through the fabric when held up to the light. I emailed and asked for a refund. They agreed but said I would have to pay the shipping cost to post it back to China. After a lot of digging on the website past contact addresses in England I finally found something that was a true representation of where their products are based in China. They refused to cover the shipping costs (which were more than the product cost!) As it wasn't faulty,and woukd not accept that they had faulty advertised this product, deeming it suitable for winter use.
Do not buy from them. They are misleading, falsely advertising that they str uk based, and do not support consumer rights under the law.

Utterly, utterly dreadful company.
Why didn’t I look at Trust Pilot before considering a purchase. 🤦‍♀️
I bought a jumper that had the word ‘wool’ in the description 3 times, and when it arrived I instantly knew there wasn’t any wool in the garment - so I looked at the label - it said 100% Polyester.
I contacted their customer service team to return the item explaining I had been mis sold the jumper as it didn’t match the description on their website. I was asked send a photo of the jumper and the label which I did. I was then asked to do this a second time for some reason. (All delay tactics in my opinion) I was then offered a voucher for a percentage of my overall purchase. I declined this as I couldn’t trust the company’s description of their products, in addition to the quality being very poor.
Many emails back and forth and always a very polite response but getting absolutely nowhere.
I too like others were told I could get a refund if I covered the cost of returning the item to China… I started to quote the trade descriptions act and my consumer rights - which states I’m entitled to a full refund if I have been mis sold an item…
They said they would escalate my case urgently… since their last email a couple of weeks ago, every email I have sent asking for an update has bounced back as undelivered- this is their customer support email address- and so I have concluded they have blocked my email address.
This back and forth has been going on a couple of months now, and when I recently checked the website, the jumper I bought still has the exact same description- they clearly do not care in the slightest, and have not acted on my complaint highlighting the description does not match the item.
Zero morals, and they have absolutely no regard for their customers - how on earth are they still trading.