Vinovest Reviews 278

TrustScore 2 uit 5

1,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Avoid this company at all costs I’ve never seen a company employ more scummy and poor business practices than this company. They will hold your money for years and then when they finally becomes avail... Toon meer

Beoordeeld met 1 van de 5 sterren

I've requested liquidation of my account and withdrawal of all my funds numerous times. I finally sold my big loss wine for just $10 to try and get completely out of Vinovest. Sadly, I agree with the... Toon meer

Beoordeeld met 1 van de 5 sterren

Scam company, estimated valuations are nowhere neaer mkt price, you will never be able to sell your wine for nearly what you even paid. Takes months to sell at pennies on the dollar, all the while th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I feel trapped. The market is completely illiquid, which makes it near impossible to get out of your investment once you're in. You can list your wines for sale, but even after putting them up for mon... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Wijnkelder
  2. Wijnhandel
  3. Wijngroothandel en -importeur

Geschreven door het bedrijf

Vinovest is a modern wine and whiskey investing platform that helps customers source investment grade wines, provide professional storage and custody solutions, and manage ongoing buying/selling recommendations. We have cultivated direct relationships with the most sought-after wineries and distilleries in the world. We pride ourselves on being able to source the most collectible wines in the world at the best prices.


Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

278 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 5 van de 5 sterren

Transparent & Fun

Very easy, transparent risk and results, and clear pricing.

28 november 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Jessi,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Please let us know if there is anything we can do to improve your experience even more!

Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company, Hunter provided outstanding customer service, entire process was easy and hassle free. I received regular updates while my funds were invested as far as valuation of wines in my portfolio, as well as after I requested to liquidate. Liquidation process was super easy with zero issues. I could see exactly which wines were sold when, and for how much. Once process was complete my funds were deposited into my account quickly with no issue. The staff guided me through the experience every step of the way, answering all my questions. I 100% trust and recommend Vinovest and hope to invest with them again soon. ⭐️⭐️⭐️⭐️⭐️

29 november 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi,
Thank you so much for your feedback. So happy to hear that Hunter and our team were all able to help you with the return of your funds and it was successful. We hope you will join us again in the future!

Beoordeeld met 3 van de 5 sterren

Love the concept, but....

Love the concept, became an investor in June of 2021 and my $12k portfolio declined in value immediately. Between fees and lack of appreciation, I am not still under water on my investment, almost a year and a half later. Just be aware that gains are not guaranteed, and you may lose money.

8 november 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Garth,
Thank you for your feedback.
We strive to be transparent with our investors surrounding all aspects of their wine investment. We would love the opportunity to speak with you more about the wines and your overall experience. Your feedback is very important to us as we continue to grow. Please let us know if you would like to speak with a member of our advisor team and we would be happy to set that up right away.
Thank you again for your feedback.

Beoordeeld met 1 van de 5 sterren

Vinovest is a Scam!

Vinovest is a Scam!
Expected ROI and what they sell you are far from reality.
I decided to liquidate my investment and pay the monthly fee due, and overall, I was already negative.
It’s been since June, and they have not returned the money I invested with them. Thankfully I did not start big as I wanted to test it out. There are far more reputable options like Fundraise, let's, or alternative investments to diversify your portfolio. This company is a hoax.

1 juni 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Ricardo,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.

We strive to be transparent with our investors surrounding all aspects of their wine investment. We want to be sure to get any issues resolved for you as soon as possible. Your feedback is very important to us as we continue to grow and improve the customer experience.

Beoordeeld met 5 van de 5 sterren

Whiskey!

Fun platform! Great team! Excited to see where whiskey goes!

16 september 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Albert,

Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest and Whiskeyvest so far!

Beoordeeld met 4 van de 5 sterren

So Far So Good.…

I have had a very good experience so far with my Vinovest investments. I would like more communication with investors regarding the time period between a deposit and an investment in a particular wine. I've made some deposits so far but I think I will hold off adding any more money at this point.

22 september 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Christopher,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Good to hear you would like some additional information on the timing between your deposits and a wine purchase. We are always looking for ways to improve and appreciate you providing this suggestion.

Beoordeeld met 5 van de 5 sterren

Really enjoyed my investment experience…

Really enjoyed my investment experience overall! Investing in wine has been a fun way to both learn about wine and always diversify assets in a volatile economy. Overall would highly recommend to others.

1 september 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Lisa,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! So glad you are enjoying learning about new wines.

Beoordeeld met 1 van de 5 sterren

Shocking customer service. Worried. This may be a scam.

I signed up and invested in Vinovest over a year ago and intended to keep my investments long term. However, my wife had a baby and needed the money sooner than we thought. From this point, my experience with Vinovest has been truly awful. I selected to sell all my wines and liquidate my portfolio returning the sale funds to me directly. On August 18 2022, I opted to sell the wines to Vinovest at 90% value in order to get the money quickly. However, none of my funds have been transferred to my my account.

I then followed up with Vinovest with a contact request (a frustrating system which can take days for a response and then replies are usually completely ignored). I sent this chase message on August 22 2022 as I had received no confirmation. Several rounds of new contact requests later I was finally able to send them the bank details they needed on August 30 2022. I was told in response to this email it would be scheduled in the next week (apparently they only schedule payments once a week).

We are now on September 18 2022 and still nothing. I've sent more requests to chase up where the payment is, I was told it had been scheduled on September 8 2022 but we haven't received anything yet. I can still see the funds in my account but I'm beginning to lose hope of ever seeing them again.

18 augustus 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello Richard,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations. This is never the client experience we want our investors to have. We appreciate you bringing this to our attention. We will follow up with an update in email.

Your feedback is very important to us as we continue to grow and make improvements. Thank you again for your feedback.

Beoordeeld met 1 van de 5 sterren

Company lacks transparency

Company lacks transparency and honesty with their employees on how things are going. Always given rosey outlook when the truth is grim. Don’t recommend doing business with them.

11 juli 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello,
We are sorry you feel this way. Transparency is important to us and we are committed to working on improving.

Beoordeeld met 1 van de 5 sterren

I liquidated 2 months ago - still no payout

I liquidated 2 months ago - still haven't received my money back. After sending 4 emails to support after maybe a week I finally heard back saying they need my bank info. I fill it out the same day. Get told they do payouts once a week. Week goes by... surprise! Still don't have the money in my account. Don't invest with them. I work in payments and have experience in wealth management and I'm just floored at how bad my experience has been with Vinovest. There's no excuse for how long it takes to get in touch with someone - especially someone handling your money!

26 augustus 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello Alex,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.

We would love the opportunity to speak with you more about your account and your overall experience. Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away.

Thank you again for your feedback.

Beoordeeld met 1 van de 5 sterren

Their customer service is nonexistent

Their customer service is nonexistent. I have been calling and sending emails for over a week. Once they have your money they disappear.

26 augustus 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Michael,

Thank you for your feedback. I am so sorry to hear your experience with Vinovest. did not match your expectations.. This is never the client experience we want our investors to have.

We strive to respond to all of our customers in a timely fashion. We want to be sure that your funds from your account are returned to you as soon as possible. If you can provide your email account, our team will ensure your payment is processed ASAP, if it has not been already. Your feedback is very important to us as we continue to grow.

Thank you again for your feedback.

Beoordeeld met 5 van de 5 sterren

Fantastic Diversifier

Vinovest is an excellent way to add hard assets to my portfolio, adding further diversification beyond traditional stocks, ETFs, and real estate.

24 augustus 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello Justin,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!

Beoordeeld met 1 van de 5 sterren

Be warned

Steer clear from this company. There is no way to withdraw money yourself and you have to go through support. Unfortunately, it becomes very difficult to get ahold of someone.

When calling, no one answers. If leaving a voicemail, it goes unreturned. When emailing, they will respond to maybe 1/5 emails and often >1 week before reply.

I’ve been trying to get $1,000 back from them for nearly a month. Building customer trust should be a cornerstone of any young company, and this critical area leaves much to be desired.

I’ve had to file a formal complaint with the Better Business Bureau to hopefully spur a response from Vinovest.

21 augustus 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.

We would love the opportunity to speak with you more about your account and your overall experience to be sure that your withdrawal has been completed. Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away.

Thank you again for your feedback.

Beoordeeld met 1 van de 5 sterren

Worst Customer Service Ever...

Everything was all great until you sell and want to access your funds. Customer service takes forever to respond and it seems like they only have two people working for them and they only respond to calls and emails once a week. I believe in Fine Wine as an investment but don't trust your money with a company that does't take getting your money back to you seriously.

1 augustus 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello Ryan,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.
Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away.
Thank you again for your feedback.

Beoordeeld met 3 van de 5 sterren

Be careful when investing with Vinovest

I decided to give Vinovest a shot and invest some money into wine based on my growing interest in the market. The app is flawed in a major way and it needs to be fixed. When you place a "buy order" for certain bottles they take your money and charge you a trading fee but sometimes that purchase will not end up in your portfolio. On two occasions I've had a sizeable sum of money taken from my account and it just disappears. There is nothing on the app showing I have a pending order. No email trail. It just disappears. Be careful using this service. Track all your trades. Better yet, don't use this service until they fix this issue.

21 juli 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Mike,

Thank you for your feedback. I am so sorry to hear your experience with the Vinovest marketplace trading platform did not match your expectations.. This is never the client experience we want our investors to have.

We strive to give all of our customers the best experience with their individual marketplace trading accounts. Our team is continuing to make changes and improvements to the platform as we move through the beta phase of testing the marketplace. New features, to the website and app, will be added to help improve the user experience. We have followed up with you in email as well, to help with your requests to your marketplace trading account.
Thank you again for your feedback.

Beoordeeld met 5 van de 5 sterren

NewBe

Just started investing in VinoVest, so far everything is going easy and smooth.

19 juli 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!

Beoordeeld met 5 van de 5 sterren

Great website

Great website, easy to use and gives access to a unique asset class

3 juli 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Love to hear that you have found the site easy to use.

Beoordeeld met 5 van de 5 sterren

I've been a Vinovest user for just over…

I've been a Vinovest user for just over a year now and it's been awesome to see both the platform and my returns grow! With current markets, it's my only portfolio currently still in the green!

1 juli 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!

Beoordeeld met 5 van de 5 sterren

It was easy to follow and get started

30 juni 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

H,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far and you found it easy to get started.

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