Vinted Reviews 

I am extremely disappointed with Vinted's customer support. I purchased what was advertised as an authentic Chloé bag. Before buying, the seller sent photos in our private chat showing a clear, authentic Chloé hologram sticker.
When the package arrived, the bag was a clear counterfeit—it was completely missing the hologram sticker, had cheap hardware, a fake serial tag, and even a counterfeit dust bag.

I immediately opened a dispute with full photo evidence, including the "bait and switch" photos from the chat. Instead of helping, Vinted support gave me contradicting responses (first stating they "couldn't confirm it was fake", then suddenly claiming their team "confirmed it was authentic"), stripped away my option to return the item, and released my money to the scammer.
To make matters worse, they completely dodged every direct question about the missing hologram sticker and then stopped responding to my messages altogether.

Extremely unprofessional platform that fails to enforce its own Anti-Counterfeit Policy and leaves buyers unprotected.

My experience with Vinted ended with my account being permanently blocked over allegations of selling counterfeit items.
Unfortunately, this was not the first time my account had been blocked, but this time the decision was permanent. Vinted flagged several of my listings as problematic, even though some of them had been listed on the platform for months without any previous warning. Shortly before my account was blocked, the only change I had made to some of the listings was lowering the price.
I submitted an appeal, provided additional photos of the items and cooperated with customer support. The items I sell are purchased through regular retail channels and authorised retailers. I invest time and effort into taking photos, creating listings, communicating with buyers, packaging and shipping parcels, and I have received very positive feedback from buyers.
Despite this, after my appeal and after providing additional photos, I received a response stating that Vinted had “reasonable grounds to believe” that one or more of my items were counterfeit and that the decision to permanently block my account was final. I was not given a specific explanation regarding any individual item or informed of what exactly led them to conclude that it was not authentic.
I understand the need for a platform to protect buyers and remove counterfeit products. However, I do not believe it is acceptable to permanently block an entire account without a clear and individual explanation, especially after a user has appealed the decision and provided additional information and photos.
What is particularly frustrating is that selling on Vinted requires time and effort – taking photos, creating listings, communicating with buyers, packaging items and taking them to a parcel locker – only for a user to potentially lose their account based on a decision that is never properly explained.
Because of the way my case was handled, my experience with Vinted and its customer support has been extremely negative. In my opinion, the automated detection system and the appeals process should be far more transparent and should provide a genuine individual review before permanently banning a user.

I am dealing with a completely unacceptable situation, and Vinted's customer support is completely ignoring my case. I received a blatantly counterfeit item from a seller. The factory tags have obvious spelling errors (e.g., it says "perect" instead of "perfect") and the QR code is completely fake.
I immediately suspended the transaction and provided irrefutable photographic evidence in the support chat. However, instead of a human reviewing my evidence, Vinted's automated bot system allowed the scammer to approve a "standard return". Now, the Vinted system is forcing me to pay out of pocket to ship illegal, counterfeit goods back to the scammer by July 8, 2026, otherwise, the scammer gets my money.
This is a direct violation of EU Consumer Law and Vinted's own Counterfeit Policy, which strictly states that buyers should not return fake items to prevent the re-circulation of illegal goods.
I have been stuck in an automated bot loop for over 72 hours with zero human response. The automated timer is ticking, and I am being forced to facilitate illegal activity. Vinted, you need to manually stop this return timer immediately, review the chat evidence, and refund my money under the Buyer Protection fee I paid for.
My Details for Vinted Support:
Vinted Username: dalib223
Order ID: 20589927020

Due to server issues while trying to make a purchase, the money was taken from my Vinted wallet but the purchase didn't go through. Support dismissing the issue at first, still waiting to hear back. Still haven't received my money back a week after I was wrongfully charged.

I had a very bad experience with Vinted. I purchased a Gucci bag that turned out to be counterfeit and I even provided a LegitGrails authentication certificate confirming it was fake. I returned the item through Vinted’s system, but the seller falsely claimed it was damaged and Vinted still released the payment to the seller.

Even worse, the seller relisted the same bag again, which clearly shows it was not actually damaged. Despite all the evidence, Vinted ignored the counterfeit issue and focused only on “packaging”.

This raises serious concerns about buyer protection and the platform allowing counterfeit items to be sold without consequences. Very disappointing experience.

User kokolo2024 reported Zara jacket with TAG as a fake one and vinted blocked my account and stopped all my conversations. What can I do? I send them qr code and invoice but still no reply. I asked for her personal data to legally proceed with the claim for theft.

Warning! Vinted refuses to refund my money for a purchase canceled on Feb 7, 2026. Despite providing bank statements proving the transaction was completed (partly via Vinted balance, partly via card), their support keeps sending automated bot replies claiming the payment wasn't made. They ignore all evidence. This is an illegal withholding of funds. I am initiating a chargeback through my bank and reporting them to consumer protection.

New user, sold two items, bought one, communication with sellers and buyers ok, but account got banned for no reason. A few days contacting support which gave no useful info, looks like AI generated messages. Luckily transactions completed but won't be using it again. Scam company with no regard to customers!