Virgin Voyages Reviews 1.307

Wow, just wow 🤩
I’ve done a couple of cruises, but Virgin top it for me.
The entire experience has been exceptional. A HUGE shout out to the staff, their customer service is impeccable - the personal touches really do make a difference (remembering your name, what drinks you like etc). The Scarlet Night was amazing, with a guest appearance from RIchard Branson who was cruising with us. A truly humble guy:
If you don’t enjoy your cruise with Virgin, you’re doing it wrong.
There’s a couple of minor points that would make it even better, but a holiday I’ll not forget, thank you. ☺️

The idea of adult only is great. I thoroughly enjoyed my experience. There are several issues I want to draw attention to. The menu was lacking in some areas. The taco bar didn't serve quacamole or other enhancements necessary for a great taco. The wing station should have offered ranch dressing and other sauces. How do you think Americans eat buffalo wings? Stick with seasonal fruit. The water melon etc was horrible. No taste. Enjoyed the rest of it. And for exit from ship at ports, the lines were too long. You need several exit points with more than one scanner. A large crowd leaves but re entry was easy. It was staggered. The music at the party on scarlet night was too much of one type. Quite a few of us on cruise are boomers. Music selection should have been more varied. I don't like techno under everything. DJ was awful. No dancing just bouncing up & down. Get a DJ who plays over several genres. At pajama party, not enough bars or bar tenders. Grown ups drink. Had to wait over 40 min to order beverage. Maybe portable bars on wheels for soft drinks? Just a thought. Btw my sister owns an event planning co in So Calif. We've serviced several large gatherings' corporate' private and mega churches. We have the experience in logistics' transportation' set up and break down and every thing in between. I know what I'm talking about.
Thank you for providing this platform.

This was our second Virgin Voyages sailing and it completely lived up to the hype, again. The overall vibe was relaxed, fun, and very well run.

Dining service was consistently strong. Razzle Dazzle, Extra Virgin, The Wake, and The Galley all delivered great experiences, with staff who were friendly, attentive, and genuinely engaging. On the Rocks was also a favorite, great drinks and great atmosphere.

Entertainment really stood out. Plan V brought high energy and kept the crowd engaged, while Kairi Latin Trio delivered excellent music with a warm, personal touch that made their performances feel special.

Overall, an easy cruise to enjoy with great service, great entertainment, and a crew that clearly cares.

Writing this review based on a dangerous spa experience and the truly terrible customer service we received after the trip.

1) Dangerous Spa Experience: I booked a specialty massage and was placed on a dangerously hot bed of rocks/coals that quickly left we a heat stroke. The masseuse did her best to cool me down, but I was then sent to the medical area where they told me to get an IV drip. Based on other negative experiences on this trip, I wanted to confirm that the IV drip was going to be free (which seems obvious for a medical area), but was then informed they were going to charge me hundreds of dollars for this! Truly unacceptable in a situation where a guest needs medical attention.

2) Misrepresentation of Room: The agent we spoke with while booking our cabin provided inaccurate information. They assured us that the lifeboats would be below our immediate sightline, yet they were directly in our view.

3) TERRIBLE Customer Service: We were overcharged for variety of purchases and spa services during the trip. We tried to resolve this issue for months following the trip. My fiancee and I sent dozens of emails, called multiple times with hold times of up to an hour, and received so many messages from different customer service reps saying this would be taken care of.

Needless to say, none of the above was properly addressed by the Virgin team, even though we gave them every chance to make it right. We will never be traveling with Virgin Voyages again, and this trip has made us reconsider ever traveling with any Virgin brand.

Onshore Excursions BE VERY CAREFUL the description is not acurate. Jamaica culture tour THE WORST of my life. Gunbae Corean grilles restaurant THE WORSE of all DONT GO I was seat with people with no table manners YOU CANT CHOOSE with whom you are seated and the food very bad

This was our first Virgin cruise and we were very happy and will be back. One thing that I do wish we had more of while on board was more middle day entertainment and shows. I missed quite a few shows due to limited times and conflicts in schedule. I'd also like to see more variety in music. I like rock music and that would be a good option to include

We took a Virgin Cruise this December for our birthdays as we do every year. But Virgin is completely overrated and overpriced. I call this ships the IKEA ships. Very hard chairs and beds. Hot tubs with no jets. Shows very low quality. Bad drinks, Party crowds and lots of drinking. No buffet so you will have lines to get any food in the main area specially for breakfast. Crowded. The food is good but that is all but small portions and they don’t care much about giving you more is like they want to save every where. Cheap decor and cheap quality drinks. Maybe a good cruise for young party people but not for someone that expects quality and great service. Very disappointed.

We have a history of cruising aboard Princess, NCL, other cruise lines, and Virgin was the worst by far. Ikea grade furniture throughout the ship. Public spaces furniture was falling apart. Staff in public spaces was very uncourteous and on their cell phones constantly. not enough Bathrooms and only at the Fore and Aft of the ship. I could go on and on ... But even if the cruise was offered for free I would pass.

The one thing that stands out and is most beneficial with Virgin is the ADULT ONLY concept! They have nailed this and it's amazing. We enjoyed our trip but there are few things missing when you compare to the other cruise lines like more shows, more food variety in the galley, the taco stand staying open. Our favorite restaurants were Pink Agave and Korean BBQ restaurant! Phenomenal. The bartender Dania was our favorite and the the servers in the restaurants were very nice. I fell unfortunately on the wood floor in The Wake and went to medical center and the doctor was very short, not courteous and kind of rude which was unfortunate as a representation of the cruise line and his bed side manner with me was less than comforting and almost as if he didn't believe the pain i was in. It was a put off for my husband and I both. Outside of this, we did enjoy our trip with no kids, the ship was nice, rooms decent, food decent and we would return for that reason but Virgin would not be our first choice cruising if we were looking for more variety.

If you're not having a good time on a Virgin cruise - you're doing it wrong. Forget what you know about cruising and enjoy this new interpretation of fun at sea. Eclectic food choices, cutting edge entertainment, tech infused cabins and - most of all - socially responsible. It is go with the flow on a Virgin Cruise. My only fear is that the competitive industry will induce Virgin to sacrifice some of its prime features. They've already doubled back on their 'no tipping' policy and their 'disembark at your leisure' system. What's next? Kids? Premium dining? All Virgin's lady ships are similar, so book the one that best suits you. It costs a bit more but I found it was worth it for a unique experience. After 50 years of cruising, I decline to iterate the small challenges that come with travel and recommend giving something new (now not so much!) a try.

his was our third Virgin for 2025 (six total cruises for for the year). The food/dining (as well as adults only) was great, and what drew us back. However, recent changes to loyalty program and the commitment of what was not impacted for pre-booked travel prior to that change (trying to deal with what was effected on board for pre-booked), will make this our last Virgin Cruise. Minor thing for most, but major for us (especially due to remote work). The desire to resolve issues onboard are always (as with second cruise) deferred to "corporate" for something that was committed for all cruises that were pre-booked was not acceptable to, and inferring I was not being truthful about the previous cruises (telling me I had upgraded wifi previously, when I didn't) really impacted me. I knew the next time I would have to upgrade internet (due to their change), but not for this one. I even chatted online reservations two weeks prior to ensure I understood the communication. Again, understand this is not major for most, but it is for us (as often as we cruise). I know for this issue (I also had another one related to loyalty level, but they don't care of that) could have been easily resolved paying the $210 to upgrade internet, but it was the principal. For that reason, we will not travel Virgin again.

Just i can say an Amazing trip, the crew, the quality of the food is top, the ship is great, we will back again soon, and the price is fair too.

Cabin, service, food, friendliness, entertainment, itinerary, cleanliness, value. Everything exceeded out expectations.

This cruise is an amazing cruise and my second in 2 years. The majority of passengers are open-minded, accepting, and genuinely nice people. You have people from all walks of life and the world that are on the cruise to have fun and meet people. The cruise is very LGBTQ, couples, family, and everything in-between friendly. The dining, nightlife, island excursions, etc. are all spectacular. There is little to no conflict, fights, etc. on these cruises also. If you are an open-minded person who is looking to relax and have fun, this is the cruise for you.

Great ship, great food, shore excursions were terrible , loads of queuing, very expensive and low quality . Avoid them do your own thing.

Embark and disembark process went smoothly, organized. Would mention wrist bands recycle in advance
More options, time to book restaurants especially for those that work. Lucky Brian was able to accommodate
Korean BBQ restaurant was so fun and entertaining, nice way to meet other people
Please add chicken breast instead of only chicken thighs for your chicken source
Yarnell was so high energy and interesting
Crew was polite, friendly, and service oriented
This was a great pre-cruise for our first experience

I really wanted to like this cruise, but it was a total letdown. Here’s why:

* Wi-Fi: Terrible. Slow and unreliable, like stepping back in time.
* App: Clunky and frustrating to use, like an escape room with no exit.
* Shore Excursions: Overpriced and not worth the money.
* Gift Shop: Charged double what you'd pay on land for the same stuff.
* Food: Major disappointment. Bland and underwhelming, even at the specialty restaurants.

The only positive? No kids. But that’s not enough to make up for everything else.

Virgin Voyages trades style for substance. Lesson learned. 🚢✌️

The food and cabin room are ok, but the biggest issue is that the cruise has zero control on disease (e.g flu and cold) spread. There was a health check on their APP at the very beginning, but it was totally meaningless, as it was just self report. As the trip progressed, more and more passengers started to cough and sneez. No measurement was taken to stop this situation.
We started to show symptoms of flu on Day4 (headache, fever, loss of appetite, fatigue, etc). It ruined everything and made this trip a disaster. We are still suffering from it until today.
Also, the disembarkation was terrible. It was not smooth at all. And there was no efficient transportation to send people to a place where they can easily get a taxi. We ended up spending 2 hours waiting for someone pick us up. Will never choose virgin voyage again.

The staff were very useless. They did not seem interested in helping the customers. The drinks were overpriced and food was horrible. The entertainment catered to one group of people. The seats in the smoking area were hard and uncomfortable. The casino was designed for people to lose their money. I spent over $500 and nothing hit. I wanted love this cruise based on previous reviews. But it was difficult trying to entertain yourself with game board and video games for 7 days.

Virgin is the way to go! No kids! Boarding and disembarking was surprisingly organized and expedient. Lots of options for food and entertainment and service was first class. All of the restaurants had a laid back/fine dining combo which was a really nice. The excursions booked through Virgin ensured a good time and made sure you were back to board in time (only wish they left a little more time to walk around port - but that's a minor thing). Snorkeling in St. Thomas was the pinnacle of our trip and we highly recommend it. Staff goes over and above for you and you chat with them every day - it was like seeing a friend every day. Deck top with the pool was awesome and just the experience of walking around was a delight. We highly recommend Virgin for a lovely get away. I can't wait for our next trip!