Vital Records GovReviews 

412
TrustScore 3 uit 5

2,8

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certifi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-li... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Registratiebureau
  2. Juridische dienstverlening

Geschreven door het bedrijf

Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

412 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(412)

1 review in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

If I could give no stars

If I could give no stars, believe me I would give none! Scam! I can’t believe you guys are so good at bamboozling so many smart hard working people. I paid 90 dollars for nothing. You’re crooks! Where is the BBB? You guys need to be shut down.

6 juli 2022
Review zonder uitnodiging
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hello! I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.

Beoordeeld met 5 van de 5 sterren

thankyou for the mail ,came right to my…

thankyou for the mail ,came right to my box , a week later I started use it and this coming I will start again Hope I works out O K

6 juli 2022
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Antwoord van Vital Records Gov

Hi Timothy! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!

Beoordeeld met 1 van de 5 sterren

Just take a day off work and drive…

Just take a day off work and drive there and get it yourself. All you will get from them is could take 10 weeks to get it and they will take all ten weeks not worth the headache.

5 juli 2022
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Antwoord van Vital Records Gov

Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.

Beoordeeld met 5 van de 5 sterren

This OK gov website has a very well…

This OK gov website has a very well organized processing system!

5 juli 2022
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Antwoord van Vital Records Gov

Hi Linda! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!

Beoordeeld met 5 van de 5 sterren
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi Adriana! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!

Beoordeeld met 5 van de 5 sterren

Efficient and easy

Efficient and easy, great job!!

5 juli 2022
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Antwoord van Vital Records Gov

Hi Erica! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!

Beoordeeld met 5 van de 5 sterren

I was extremely happy with the process…

I was extremely happy with the process to obtain a death certificate. Very straightforward and easy to understand.

5 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi Ruth! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!

Beoordeeld met 4 van de 5 sterren

Certificate of Birth

Although we felt veryexpensive-they were able to get us what we needed.

4 juli 2022
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Antwoord van Vital Records Gov

Hi Peggy! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!

Beoordeeld met 2 van de 5 sterren

I didn’t realize I was not working…

I didn’t realize I was not working directly with the state of Connecticut……I paid you $89 and was sent a request from CT for more information and ANOTHER $39 and as of yet, I still do not have the needed birth certificate. So no, you weren’t helpful, at all.

4 juli 2022
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Antwoord van Vital Records Gov

Hi Angelica! We appreciate the time you have taken to leave us your feedback. We are sorry our service didn't reach your expectations. The process required by the Health Department to obtain a certificate requires state fee. If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. These processes are internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!

Beoordeeld met 5 van de 5 sterren

I had a quick response when I needed a…

I had a quick response when I needed a copy of my granddaughter’s Birth certificate . It took 1 wk to come. Great service!

4 juli 2022
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Antwoord van Vital Records Gov

Hi Sandra! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!

Beoordeeld met 1 van de 5 sterren

What a waste of money

What a waste of money, I could have got it in the same amount of time.

4 juli 2022
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Antwoord van Vital Records Gov

Hi Michael,
I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.

Beoordeeld met 5 van de 5 sterren
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi JC! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!

Beoordeeld met 3 van de 5 sterren
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi Ian!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!

Beoordeeld met 1 van de 5 sterren

If I ever get my records I will change…

If I ever get my records I will change my review. I have yet to recieve them.

3 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hello, Linda.
Thank you for leaving your comment. We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer.
Please send an email or, if you prefer, we can contact you at a time that is convenient for you.
Awaiting the arrival of your email, receive a cordial greeting.

Beoordeeld met 1 van de 5 sterren

very misleading

very misleading. extra costs. took more than a month longer than expected. no way to have it shipped elsewhere due to the fact i was moving for work.

3 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hello, Leah. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Our apologies for the problem delay in your delivery. Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!

Beoordeeld met 2 van de 5 sterren

first set of papers not right emailed…

first set of papers not right emailed me the corrected version set off got back as not correct form filled in they sent me a correct request copy to be filled in they only difference I seen from them was it had the states name on the top I mean really just gave up and went to state to pic up in person no problems then

3 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hello, Joseph.
We appreciate the time you have taken to leave us your feedback.
We sincerely apologize for the service you claim to have received. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We sent the corrected application on June 21, 2022.
Thank you!

Beoordeeld met 5 van de 5 sterren

Important document. Death certificate.

I want to thank you for doing this for me. Y’all are very efficient at what you do. Quick to respond and even quicker to act on my request. Thank you again.

Richard F. Brewer.
Of Sheridan, Arkansas

3 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi Richard! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!

Beoordeeld met 5 van de 5 sterren

Your people where very good and did…

Your people where very good and did great job. I would use you again for another job. Thanks very much for your help.

3 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi Susan! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!

Beoordeeld met 5 van de 5 sterren

Fast easy and clear

I appreciate receiving the confirmation that my items were sent, and how quickly I received them!

3 juli 2022
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi LB! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!

Beoordeeld met 5 van de 5 sterren
Logo Vital Records Gov

Antwoord van Vital Records Gov

Hi Catena! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!

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