Vitaltrack Reviews 242

Product advertised as the best on the market, ordered online, have not received an order acknowledgement nor the goods, sent a message twice via there customer contact form, no response, emailed them, no response, I will be reporting this company to trading standards!!!!!!...... DO NOT USE!!!!!!

Since posting the above review I have found out that the company has been issued a notice for compulsory strike off and really should NOT be trading!!

When the TENS machine came, the first instruction is 'This machine can cause electrocution'. I can't find a way to return the item. £60 wasted.

I am a Chartered Physiotherapist and fell prey to this company’s slick marketing which purports to be NHS endorsed - it is not. I received a poof quality TENS for personal use which basically can’t work due to no electrical contacts in the battery housing - absolutely appalling. As others have said it is impossible to contact for a return and refund, so have gone down the reporting route with my bank. Have reported the site showing the product as a “best buy” which they use directly to Google. Will now also report them to Trading Standards and also to the Health & Medical equipment regulatory body. As A retired Head of Physiotherapy I have procured many pieces of medical equipment for my service and feel duty bound to report this company who is trading on the back of people with ill-health as I find this obscene. DO NOT ORDER FROM THIS SCAM COMPANY.
UPDATE : Have checked out healthandliving (H&L) who promote this TENS as a “best buy” and their claim that this machine is endorsed by the NHS is FALSE. Also they appear to have a medical endorsement by a “Dr Paula Robertson - there is NO MEDICAL DOCTOR by this name linked to H&L so this is again a FALSE medical endorsement. All in all an horrendous scam!

The VitalTrack Pro Blood Pressure Monitor I purchased stopped working entirely after only about 200 days with usage of 2x per day. I attempted to contact VitalTrackUSA 4 separate times across 6 weeks with no response/reply from them. Their stated warranty is fraudulent as it is worthless.

At the time of purchase (May 2025) VitalTrackUSA offered a 10-year warranty on this product so I thought that it would be worth the significant additional expense compared to other much less expensive brands. I see that as of February 2026 that they now state that their warranty period is only 2 years. Either way a worthless warranty if one cannot actually return the product and receive a refund.

returned blood pressure monitor
no response to my request for a refund sent about 10 emails and the same number of phone calls. phone calls told to phone back in 10 minutes nobody answered the phone possible scam

eventually after a number of weeks was asked for proof of postage and apparently a refund is on the way we will see
should have read the really bad reviews before using this company
my advice stay away as far as you can

BEWARE SCAMMED
Zero stars if I could. Received & not was expected for the money. No one answers the phone & when you contact them via message it says submission Declined.

This company shouldn't be allowed to advertise in the UK their goods, if they arrive, are not fit for purpose and wouldn't pass trading standards in Britain also they say they are NHS approved, I say prove it

My review is to enlighten people about the huge benefits of regularly checking a considered online purchase on Trustpilot. Today’s example, I am about to buy a new blood pressure monitor, the ad was suspicious so checked on Trustpilot and everyone who has purchased a vital track monitor is experiencing grief, I just don’t understand why, my message is USE TRUSTPILOT…. ALWAYS!…

I ordered a Tens machine which arrived in rasonable time, but for 59.99 I didn't expect one of the buttons, essential for use, to stick.
When I contacted the company by email they were extremely rude in their response.
I then received one email which apologised for emails to date and the matter would be sorted.
I never heard from them again, despite another two emails sent by me.
The phone is never answered.
My request to have a returns label and refund was never dealt with.
I opened a dispute through my bank.
I've now received a refund but am still waiting for a returns label.
Their behaviour has been so appalling I might just return it saying the recipient will pay the postage.
My husband says the machine is probably worth less than the postage and I may as well bin it.

I am seriously disappointed with this company. I ordered and paid for an NMES machine. I have been unable to access their tracking system. This morning I received a notification from PayPal advising me of a £59.99 refund. No explanation from Blue Ocean Ecom. Strangely enough, they are now advertising the same product for £69.99. I have an appointment tomorrow with a clinic specialising in damaged nerves, at which I should have been taking this machine to te shown exactly where to place the pads for best effect. I was foolish enough to believe the reviews on their advert rather than checking here first. Companies House information doesn't paint a good picture of this company either.

Blood pressure monitor is inaccurate. In my case, systolic consistently reads 30-40 points on the low side. Charge lasts only a couple days, not a week as advertised. Band is very hard to separate from the tracker, which must be done to access USB for charging. Likely to bend or break with long term use. Software is primitive, gives messages in Chinese, and has no customer support available. Company appears to operate under different names, sites, addresses, phone numbers, etc. Tells you to send returns to an email address. No physical address given on websites

Awful company to deal with, ordered 2 tenns machines now that said in stock. Both times they had the money and thrn refunded saying no stock. Even though the site clearly says in stock. It even gives a delivery date.
Dont trust them. You most likely will never see your item.
Seems like a scam company.

Bought this meter because it had a good rating. But in reality when calibrated with the one at surgery it reads 3/4% higher so very disappointed

Ordered the Tens machine and it said on the website 2-4days delivery when it did not arrive and we contacted the company it said delivery would be Jan 2026,!!! the website is still advertising this item and saying it will be delivered 2-4 days. now waiting for a refund to show in our bank account

The BP was totally inaccurate with our primary care provider's and my other BP monitors. I returned it and of course, had to pay the postage. There is no response at their posted telephone number. Someone does respond within 24 hours when you complete their online form. It took 3 weeks to get my refund AFTER the USPS tracking showed it had been received and only after I contacted them via email. Amazingly the day after I contacted them, my refund suddenly appeared.

Ordered the monitor on Dec 9th arrived on Dec 11th.After reading the reviews the delivery process got me was fine.Have not hot tried the actual monitor.The company you deal with is a,shell company— it is owned by another one which I checked on companies house website.

Item arrived as promised, the only good part. Display is grey on grey photo on site opposite figures more prominent

Tried to advise vital track advised I could send back as long as I pay postage, just put into a bag with order number! So when I send back they could loose and I'm out of pocket, very poor at communicating! somes them up to be honest...

Scam. Company takes the order, provides no goods, refund or communication. Credit card company involvement instead. Fake Trustpilot reviews on their site, believe the negative, albeit truthful reviews here instead. I was foolish and didn’t read here first.

Would give no stars if I could. Ordered blood pressure monitor. Received credit card notification that this was a foreign transaction, I panicked and tried to cancel. Called 2 phone numbers and could not get through. Next I know, they're shipping it from Lakewood, NJ. Called credit card company, they can't do anything until it posts. Emailed company, took 2 weeks to respond. Finally sent me return authorization label. I asked 3 times for a prepaid return label since it was an issue on their part that I wasn't able to cancel my order. Now they are totally ignoring me. Disgusting that companies like this are allowed to prey on so many unsuspecting consumers.

Vitaltrack pro blood pressure monitor.
Ordered Tuesday, arrived Wednesday. I borrowed a monitor then purchased this model as it claims higher accuracy. Comparing the 2 the vitaltrack appears to be a better build quality. I have to assume its accuracy as there is no way to test. When completing 3 in a row it is far more consistent across the 3 tests. The borrowed model can vary by 10+ points. Also when completing 3 test the average can be worked out for you. It stores 100 results and allows 2 tracked users.