Vitruviandentalstudio Reviews 

Consultation was great just waiting to be booked in now for my tooth removing and get my bonding done

I chose this studio based on its reviews as I am the process of trying to have my teeth whitened and sorted due to not being able to see an NHS dentist or get an NHS dentist in Leeds.

My initial experience with Alice the hygienist was positive. I had two sessions and both times I have only come away from these appointments with only positive things to say.

However, my experience with Dr Jess and the rest of the studio has been a complete struggle and an unnecessary challenge, which has resulted in me chasing the Studio for answers on numerous occasions to the sound of silence.

At my first appointment for a check up, I was moved from 3pm to 3:10pm by a text message from the studios system. I didn’t have a problem with this. (As my number was used in the correct way) I arrived at 3:05pm and had to wait upstairs in a booth with no air conditioning for 45 minutes, until I was finally seen at 3:50pm. I was asked if I wanted a drink and I said a black coffee, (should have said Vat of water) which wasn’t brought to me until 3:30pm, honestly, 25 minutes to make a black coffee?

I then entered the studio booth absolutely drenched in sweat from the heat as there is no air-con, only to be rushed through as Dr Jess had completely over run on appointment times and my next appointment for the hygienist was at 4pm as this was back to back. The whole process felt like a rush and when you have booked an appointment you should feel at least like they want you to be there.

I heard nothing for 3 weeks as I had another issue and potentially needed a root canal, I had to chase the studio everyday for a week and never got a single simple straight answer from anyone about the next steps of my treatment plan, until I had to write a firm and direct email after a week of chasing an answer, To still no resolution! It was only when I said I’m using another studio, the calls and emails started coming, with finally being told I need more work, which could have been told to me in advance as I have to travel for work and then take time off and days off to make appointments, further more the studio manager had taken my number off the system and sent me WhatsApp’s from her personal number which I never said I wanted and never agreed to my number being used in this way. For that I have reported them to the ICO as this isn’t acceptable.

A week later I receive a call from Dr Jess on a private number, like nothing has happened, claiming to have left voicemails on my phone when there was not one voicemail until I complained and she got her act together! Poor poor customer service

Ultimately, tread with caution with this Studio, it’s nice on the surface but nobody has a clue what they are doing, I’d expect this from an NHS dentist, but not a private clinic where you are paying for the privilege of services which you aren’t receiving! I advise everyone to avoid!

**Update**

The owner James has been emailing me on the back of my initial google review to resolve the situation and asked me to come back and give the studio another go, my review and opinion will not change, this studio has taken too many risks with how they handle appointments, data and customer satisfaction and even in his email there has been no liability taken by the owner, the staff and the Dr, herself.

Please feel free to contact me for email communications which I am happy to provide.

Never a fan of having to go to a dentist, but having not been able to get one for years, I took the plunge with Vitruvian.
3rd visit yesterday for extraction of 3 wisdom teeth and a filling, definitely wasn't looking forward to the appointment 😬, but I'm so happy to report that the wonderful Dr Jessica is amazing. Not only did I not feel the Local Anaesthetic being administered, I felt absolutely nothing else and was all done and dusted within 40 minutes.
I received a phone call at 11am this morning from Vitruvian to see how I was feeling and a follow-up from yesterday for any problems issues or concerns.
Everyone I've met at Vitruvian are all very friendly, professional and try their utmost to make your appointment as pleasant as it can possibly be. Exceptional 5 star service.