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Bedrijfsgegevens

  1. Online casino/bookmaker
  2. Wedkantoor
  3. Bookmaker
  4. Casino
  5. Gokdienst

Geschreven door het bedrijf

Welcome to our online casino — a world of thrilling adventures and endless possibilities! 🔥 Thousands of games from top developers: from classic slots to live dealers. 💎 Huge jackpots — your chance to win life-changing prizes! 🏆 VIP bonuses, cashback, and exclusive offers for our most loyal players. 🎲 Mini-tournaments with cash prizes and free spins. 🤝 24/7 support — always here for you!


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

9 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 2 van de 5 sterren

Niestety juz gorsza dluga wyplaty kilka…

Niestety juz gorsza dluga wyplaty kilka dni..awaria technicze i oszustwa kasa wygrana 460 zamiast 120 zl to zart..wstyd zlodzieje vivijack 😱💩🤬😠

5 mei 2026
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Dear Seweryn,

We would like to inform you that all withdrawal requests undergo a thorough and multi‑level review by our specialists. This is necessary to ensure the security of financial transactions and to protect the interests of our users. As a result, certain requests may experience delays in processing; however, we make every effort to complete the procedure as quickly as possible.

You can be confident that our casino operates fully under a valid license. The license is available for review on our website by scrolling to the bottom of the page. We strictly comply with all regulatory requirements, which guarantees transparency and legality of every operation.

We also emphasize that all winnings on our platform are genuine and fully correspond to reality. Game results are generated exclusively through certified randomization mechanisms, eliminating any possibility of manipulation. This ensures that every player has equal chances of success, and all bonuses and winnings are credited in accordance with the established rules and conditions.

We greatly value the trust of our players and continuously work to provide the safest and most comfortable gaming experience. Should you have any additional questions, our support team is always ready to assist you.

Sincerely,
Vivajack Team

Beoordeeld met 1 van de 5 sterren

There is a complete absence of customer…

There is a complete absence of customer service, no one on ‘ live chat’ no one answers emails and I don’t believe they are licensed to work in the UK anyway.
Don’t bother, total waste of time and money

UPDATE. 2 weeks later I was emailed by ‘customer service’ who wrote a lot of words that said nothing and essentially I felt they were laughing at the complaint and didn’t care if their customers were unhappy. So essentially they proved my point, giving zero. Customer service. RIP off site.

1 mei 2026
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Dear Jan,

We would like to inform you that responses are provided to all players without exception. Our casino operates fully under a valid license, which you can review on our website by scrolling to the bottom of the page.

We deeply value each of our players and consider your trust our highest priority. For us, clients are not just users of the service but partners with whom we build long‑term relationships. That is why we continuously improve our services, strive to ensure the highest level of security and comfort, and create the most positive gaming experience possible.

Your support and engagement inspire us to become better every day. We are grateful that you choose our platform, and our support team is always ready to assist you with any questions or concerns.

Sincerely,
Vivajack Team

Beoordeeld met 1 van de 5 sterren

I won money on this casino

I won money on this casino, it’s now been 12 days with my withdrawal pending. No response to my emails, live chat doesn’t work.

I’m not really sure if I’ll ever get the funds I won.

Update: they reached out to me a month later and the withdrawal went through.

Keeping my review score the same due to the delays.

28 april 2026
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Dear Garry,

We hope you receive this message in a good mood.

We would like to inform you that your latest withdrawal request has been successfully processed. The amount has been credited to the account you specified.
We sincerely apologize for any possible delays in processing your request.

If you have any further questions, please do not hesitate to contact us — we will be happy to assist you.

Kind regards,
The VivaJack Support Team

Beoordeeld met 1 van de 5 sterren

Masakra

Gram w kasynach online od ponad 4 lat, ale z taką sytuacją jeszcze się nie spotkałem. Podczas gry kilkukrotnie wpadła wygrana, która nie została automatycznie dopisana do salda. Za pierwszym i drugim razem zostało to zignorowane, dopiero za trzecim razem zrobiłem zdjęcia (godzina, obrót) i złożyłem reklamację.
Czas rozwiązania problemu miał wynosić kilka dni, jednak konsultanci przez cały czas odpisywali w kółko to samo, bez realnej pomocy. Dopiero po 7 dniach wygrana została ręcznie dopisana, co samo w sobie jest absurdem.
Kolejnym etapem była weryfikacja konta — i tu nastąpił następny szok. Proces trwał kilka dni, po czym bez jasnego wyjaśnienia otrzymałem maila o stałej blokadzie konta. Brak konkretów, brak dialogu, brak szacunku do gracza.
Całość sprawia wrażenie chaosu, braku profesjonalizmu i problemów z uczciwym rozliczaniem wygranych. Zdecydowanie nie polecam — są dużo lepsze i bardziej rzetelne kasyna online.

16 januari 2026
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Witaj tomasz Sznajder,

Dziękujemy za podzielenie się tak szczegółowym opisem Twoich doświadczeń. Przykro nam, że ta sytuacja wywołała u Ciebie niezadowolenie i rozumiemy, dlaczego mogła być frustrująca. Chcielibyśmy przeanalizować okoliczności z naszej strony i zweryfikować wszystkie działania związane z Twoją rozgrywką, wygranymi i stanem konta. Jednak bez dostępu do danych Twojego konta nie jesteśmy w stanie przeprowadzić właściwego dochodzenia.

Abyśmy mogli dokładnie przeanalizować Twoją sprawę, prosimy o kontakt z naszym zespołem wsparcia za pośrednictwem poczty elektronicznej z tego samego adresu e-mail, którego użyto do rejestracji konta. Umożliwi nam to zidentyfikowanie Twojego profilu, sprawdzenie historii zgłoszenia i udzielenie Ci jasnej i dokładnej odpowiedzi.

Dziękujemy za zgłoszenie i mamy nadzieję wyjaśnić tę sprawę bezpośrednio z Tobą.

Z poważaniem,
Zespół Vivajack

Beoordeeld met 4 van de 5 sterren

Good casino

Good casino. The games don't freeze, and the withdrawal process is smooth. I reached out to support with a question about bonuses, and they explained everything clearly. No complaints

16 oktober 2025
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Dear Franklin Cole,

Thank you for sharing your detailed feedback. We’re delighted to hear that you’ve had a smooth experience with both our games and the withdrawal process. It’s also great to know that our support team was able to provide clear explanations regarding the bonuses—you’ve captured exactly the type of service we strive to deliver every day.

Your comments help us understand what’s working well and encourage us to maintain this level of quality.

Sincerely,
Vivajack Team

Beoordeeld met 5 van de 5 sterren

I activated the bonus

I activated the bonus, but then realized that I wouldn't be able to wager it due to time limits. I reached out to Max to see if there was anything we could do. He was quick to help me cancel the bonus. So, I was able to keep my own money untouched and just keep playing without any stress.

26 september 2025
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Dear Marcus Tremaine,

Thank you for sharing your experience with us. We’re glad to hear that Max was able to assist you so promptly and help you cancel the bonus, allowing you to continue playing stress-free. Our goal is always to provide clear guidance and support so that every player can enjoy the platform on their own terms.

It’s wonderful to know that you could protect your funds and keep your gameplay smooth without worrying about restrictions. We truly appreciate your feedback, as it reminds us of the importance of attentive customer service in creating a positive gaming experience. We hope your future sessions continue to be enjoyable and rewarding.

Sincerely,
Vivajack Team

Beoordeeld met 5 van de 5 sterren

I'm new player

I'm new player. I was really surprised by how quickly and easily they helped me recover my account when I forgot my password.

25 oktober 2025
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Dear Allen Ormsby,

Thank you for taking the time to share your experience with us. We’re thrilled to hear that your account recovery was smooth and quick—it’s exactly the type of support we aim to provide for all our players, especially those who are just getting started. Being new to the platform can sometimes feel overwhelming, and it’s wonderful to know that our team was able to make the process effortless for you.

We hope your first experiences with the games have been just as seamless and enjoyable. Your feedback encourages us to keep improving and providing a reliable and welcoming environment for all players.

Sincerely,
Vivajack Team

Beoordeeld met 5 van de 5 sterren

The website is user-friendly

The website is user-friendly, and I've never had any access problems. No problems with payouts either.

15 oktober 2025
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Hello Logan,

Thank you for taking the time to share your feedback. We’re thrilled to hear that you find our website user-friendly and that your experience with access and payouts has been smooth.

Your positive words mean a lot to our team and encourage us to keep providing the best possible experience for all our players.

Kind regards,
The VivaJack Support Team

Beoordeeld met 5 van de 5 sterren

An Officer & A Gentlemen

There are so many things I would like to say but I think I'm only going to say this few things, VivaJack.com, the company is GENUINE and the customer services, Namely...Max, Beatrice, Daymon and Lucas, they are very Hospitable, Polite, Honest and Caring. They made me comfortable and calm when there was some issues and help to settle it amicably.
I would like to conclude that I'll definitely remain on their platform and also strongly recommend everyone, as I know now....Vivajack.com, they are Genuine, Honest and Gentlemen...try them, then you know what I mean.

6 oktober 2025
Review zonder uitnodiging
Logo Vivajack

Antwoord van Vivajack

Hello PaulO,

Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your trust and support.

We’re delighted to hear that our team members made such a positive impression and provided you with the service you deserve. Your feedback means a lot to all of us and motivates our entire team to keep delivering the best possible experience.

Thank you once again for choosing VivaJack.com — we’re grateful to have you as part of our community!

Kind regards,
The VivaJack Support Team

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