VIVID Reviews 605

Two guys came to do the repairs on the chimney, they did an excellent job & were very polite. They completed the job & cleaned up after themselves!

Had a lady come out to fix my boiler today by Vivid and I couldn’t be happier. She was so personable from the moment she arrived, really friendly, chatty and made the whole thing easy and stress-free. She got straight to work, sorted out the problem quickly and everything’s working perfectly now :)

JN 20275289

VIVIDHomes Ltd came out Today 21/04/2026 after exactly 28 days

They've ACTUALLY Made the Problem Worse.

Our Intercom hasn't been working since 24/03/2026.

The Intercom would Advise Busy at the Door Entry and Would Only Ring Once inside.

Now after Apparently Fixing it today 21/04/2026

It just Beeps downstairs with no Ring and Absolutely Nothin Coming Through Indside, Just a Blank Screen.

This is The Typical VIVIDHomes Ltd Standard I have Found over 8 yrs of Living here on

VIVIDHomes Ltd
The Orchards
North Town
Aldershot
Hampshire
GU12 4D

I do not think we've had 1 single Repair that hasn't taken Months, Atleast 3attempts and Not Made Ultimately Worse by VIVIDHomes Ltd.

VIVIDHomes Ltd have No Care, Empathy or Respect for Owners on their Vulnerable List or In General after they Have your Hard Earned Money and Bought. VIVIDHomes Ltd will Make you Wait without Appologies or Offer of Recompense, Knowing Vital Medicinal Pain Relief Supplies are Needed to be Delivered and Signed For.

Save Stress, Save Anxiety, Save Your Hard Earned Money and Leave

VIVIDHomes Ltd
The Orchards
North Town
Aldershot
Hampshire
GU12 4D

Well Alone.

Where Ever you See The

VIVIDHomes Ltd, Brighter Homes, Brighter Future Sign. Drive Past and Choose a Reputable Building Developer Or Better Yet NOT A New Build At All.

You Will Loose Money!!

DO NOT Buy

VIVIDHomes Ltd
The Orchards
North Town
Aldershot
Hampshire
GU12 4D

Yes We Have Contacted Repairs Again, The Repairs Team Leader, The Repairs Manager, The Councillor and CEO also.

The problem was solved within a few minutes. Satisfaction 10+

Very professional job done very well polite and very clean

The vivid carpenter who came to fix my bath panel did an excellent job and while he was there he treated my mould problem. Thank you.

Very poor service , staff ans solution no contact or meeting from all owner time by time no plan visibility just seems monopoly and poor service continue from ViVID

Once again problem is not resolved.
After having a number of visits we still have an issue with sinking block paving around the waste drain area.
So still have no idea we're the drain cover is.Previous tenants layed shoddy block paving.Drainage company visited but we're unable to locate the issue.As we can see that there is a rat issue.Maybe we should contact the environmental heath and see if they can help us with the ongoing issue.Appalling service.😔

Excellent Customer Service & very helpful. And they fix my repair job out of hours service. 😃👍⭐️👏👏

Plastic cistern split they said it was an emergency came out same day but didn't have time to repair said it would be fixed on Monday. Plumber never turned up on the Monday now they are saying 29th April 13 days to fix an emergency. I also have outstanding damp and mould repairs fron 2021/22 that they have just forgot about.

I find,within their legal remit Vivid to be good.b

The man who came to repair my kitchen mixer tap which was leaking, replaced them with new ones which had lever controls that was really helpful as I have weak hands, also he had them onboard the van.
The guy was extremely polite and professional and I can’t thank you enough 10/10 !.

Shocking work meant to come an repair but makes things worse

They fixed the problem. Very polite

Poor advice
No resolution
Fobbed off
Waste of time

The repair was done reasonably quickly and the drainman was polite and explained the work and the probrlm

The Carpenter was kind & clearly displayed professional competence.
He gave great attention to the job at hand in its entirety without cutting corners to tick another job off.

Sent two work colleagues that nee exactly what they were doing- fitting new glass in all my windows,frm start to finish thorough, lean and respectful,and wore feet coverings while in my property,all Vivid workers should do this,thankyou to both work colleagues

There seems to be no communication between Vivid and the company they sub contract to do repairs, twice they have turned up when we have told them we were away despite telling them this, and once they turned up unexpected and fortunately we were in.
It’s still taken over four months to replace a leaking shower, though in fairness the actual leak was fixed in a few weeks which still required a dehumidifier to dry out the bedroom after the leak had soaked the carpet and caused the kitchen ceiling to start dripping. Only one of the several plumbers who have turned up seemed to know what to do but was hindered by the fact a replacement shower hadn’t been ordered. Really really frustrating and I am only writing this because I’ve been asked to submit a review about the recent repair, well nothing has been done because we were away and I’m surprised they don’t know that. Hopefully I can submit a more positive review when something is eventually fixed 🤞 don’t hold your breath.

The plumber was polite and tidy. He knew exactly what the problem was and it took him 10 minutes to fix.
I was very pleased.