Vodafone Ukraine Reviews 25

I was a loyal customer of UMC/MTC/Vodafone for years. 21-May I have requested to switch my number from physical SIM to eSIM, which operator has confirmed and disabled my physical card; and then I tried to use a valid QR-code, purchased earlier. I was surprised getting an error message, that my QR code is no longer valid (although everything was correct). Since then for 10 days in a row I was contacting support desk, and they had opened several tickets (a sample ticket for ref: 1-700173723421), and closed them unilaterally stating that "customer has successfully added esim", which was not true. I repeatedly explained with screenshots, that I am getting an error on my Iphone 14 Pro, but it did not reach their ears, and they kept closing tickets without attempting to solve my case, in the end recommending buying another QR-code. I even tried to buy an additional one, but even then the OTP, sent to my alternative Lifecell number, did not match (poor QA work). Ultimately, I decided to abandon the number I had for years and won't come back.

I have a bad experience replacing a physical SIM card with eSIM. There is no warning on the paper with Q-code about 2 times attempt only to scan, so I corrupted it just like that! So I went to the office again, bought a new Q-code again and created another request and as I was said it would be processed to the evening. In fact, I was waiting for 24 hours to receive a call-back. On the next day, they were calling for 30 seconds and I missed it. I phoned to support in a minute, but an operator said my request was closed already! And the only option I am left was creating another request and waiting for another 24-hours to get another call back. I went to the office one more time to create it. The next day, I haven't received any call at all. I phoned the operator again, and they said my request was submitted wrongly!! This is why I need to wait another 24 hours after creating a new request AGAIN but this time using email with photos of my documents, This time I was upset to the point I just wanted my physical SIM back. It started on 28 June 2022. Vodafone left my without connection for 70 hours while war in Ukraine is happening. It is just unbelievable.

This customer service is a joke
This customer service is a joke. A bunch of clowns who can't help to recover the SIM card. I told them ALL PHONE NUMBERS THAT I'VE EVER USED and THEY EVEN ACCEPTED TWO OUT OF TEN, but unfortunately I DIDN'T PASS THEIR SECURITY SYSTEM!!! USELESS

This is a scam. Never use this operator in Ukraine. They took money for "Additional services" which I never ordered. The IP that I get from Vodafone is also in a "scam list" so I have problems when I send email and visit my online bank - my Swedish online banking site is not working due to "Scam warning" refered to the IP number from Vodafone.

Это просто мошенники, пользуясь большой базой клиентов они внаглую списывают деньги с вашего счета под абсолютно нелепыми предлогами. Вы не можете оплатить конкретную услугу, а как только вы пополняете счет, они могут забрать эти деньги а дальше вы можете тратить дни на решение вопроса через тех поддержку которая практически открытым текстом шлет вас куда подальше.