Vogue Auto Group Mansfield Reviews 97

Made an enquiry last week on a Merc GLC. Video sent over to me instantly with all records of services and other information i requested. Put down a £500 refundable deposit and booked an app to test drive. No pushy sales tactics, was left alone to look around the car and test drive alone also. Few scuffs on alloys were noticed and they sorted for me and also put me another MOT on the car so i could drive away with 12 months. Picked my car up yesterday and couldn't be happier. 10/10 from the whole team

I was very impressed from my first contract with sales representative for service excellence received.

Bought an Audi TT last week from these guys, first of all the car is fantastic and was very reasonably priced. Secondly the whole team are superb to deal with, very easy to communicate with and are not pushy at all like you get at some other places. They’re very honest too as when I viewed I was told the rear number plate light wasn’t working however the new part had been ordered from Audi and was fitted for me before I picked up the car. Overall a really easy and stress free process. Would definitely go back if I ever need another car.

Purchased a Mercedes A Class last week and picked it up today! Very impressed by the whole experience from the first phone call to the handover of my new vehicle. Great staff, great customer service and very accommodating. I would 100% recommend this dealer to anyone looking to purchase a new vehicle.

We travelled a 7 hour, 325 mile round trip to collect a Ford Puma ST (VO21 PXD) for our son after paying a deposit and receiving repeated assurances from Dan that the car was in “lovely” and “beautiful” condition, with “no marks or scratches” with “he was certain there was nothing to put us off”. We were also told it had passed a 72 point check and a 100 mile test drive.

What we found on arrival was the complete opposite. Trim hanging off in two places, cracks in both rear tyres, damaged parcel shelf connectors, condensation in both rear lights, and more. These issues were obvious the moment we approached the car — certainly not something that could be missed during any genuine inspection.

The salesperson insisted everything could be fixed, but the expectation seemed to be that we would take the car in that condition and return the following weekend for repairs. After such a long journey, this was completely unreasonable. We were then offered £150 and told parts could be posted to us, with no explanation of who was expected to fit them or at whose cost.

I left my number for Dan to call so we could discuss the situation properly, but neither my son nor I received any follow up. The lack of communication only added to the frustration.

Our son did receive his deposit back, but we still lost a full day and the fuel cost — all because the car was nowhere near the condition we were promised. This may have been a one off, but it has certainly left a very poor impression, especially given the distance we travelled based on their assurances.

I therefore expect a 'keyboard warrior' response to this review, as per previous bad reviews. However, my comments above are honest and based on the true facts of the situation, with photo and video backup.

EDIT FOR SELLERS REPLY:-
Following the seller’s reply, I want to make it clear that at no point were any threats made and is disappointing that you should state this. I admit I stated that we have incurred a wasted journey and fuel costs given you stipulated that the vehicle is in 'beautiful condition' 'nothing on the car - no marks or scratches' 'nothing to put you off - I then specifically requested a phone call to discuss the matter should you so wish, yet no call ever came.

Instead, the seller chose to contact my teenage son and say, “I hope you never turn out like your father,” before hanging up on him. That behaviour speaks for itself. I am not a “keyboard warrior” — I asked for a direct conversation, but the seller avoided speaking to me and contacted my child instead.

In regard to the cost of the vehile, this was not what brought my son to this car, but the colour and low mileage - again a statement made by you that is clearly incorrect and if you got to know your customer this would have been transparent to you.

As you have referred to the tyres, the cracked and perished tyres were not the tyres that were in disscussion - so yet again incorrect facts stated by you. A MOT Definition: 'cracked tyres means they're showing signs of perishing (ageing/sun damage) and aren't yet dangerous enough for an immediate fail but need replacing soon, as cracks can deepen, compromising safety, grip, and handling, leading to a failure and potential blowout risk, so address them promptly by replacing the tyres, as repairs aren't possible'. Just for your clarity and information.

You clearly failed to carry out the necessary preparation and the advertised ‘multipoint’ inspection on the vehicle. Your own response below effectively acknowledges this. Given that, the reasonable and professional approach would have been to accept responsibility and offer a straightforward apology. That is all I was seeking.

Instead, you attempted to deflect from these issues by responding in an unprofessional manner and directing disrespect toward a potential customer who was inconvenienced entirely due to your own errors.

There’s little more to add, other than to say we clearly avoided a serious mistake. Several additional faults with the vehicle came to light, none of which were disclosed by the seller in his comments below.

First class service from my first enquiry all the way through to post collection of the vehicle. The admin fee included a 100 mile drive to ensure everything works as it should, a long list of checks and an MOT so I felt the car had been inspected thoroughly which gave me peace of mind. I wouldn't hesitate to buy from Vogue again.

Staff very helpful, above and beyond when it comes to answering any questions you have
Very good after care if needed .
Would definitely recommend

I purchased a car from this dealer and travelled over 200 miles to collect it, trusting that everything was in order and that the vehicle came with a 3-month warranty.

What I wasn’t told until after making the 12-hour round trip and being handed paperwork on-site, was that the warranty was “return to base only.” This meant any repairs had to be done by them — despite them knowing I lived 200 miles away. This crucial detail was not disclosed in advance and only became clear after I got home and reviewed the documents.

To make matters worse, there was a fault with the driver’s side window that began on the drive home and has since worsened. When I asked for support under the warranty, I was told I’d have to return the vehicle to them — completely impractical given the distance. They refused to authorise or reimburse a local repair.

On top of that, they added an admin charge of around £160, which again, was not mentioned until paperwork was in front of me. When I later questioned this and asked for a refund, their friendly attitude vanished and the tone changed completely.

In my view, this was a misleading and unfair sale, and the aftercare has been extremely disappointing.

Buyers beware — especially if you’re travelling from afar. Get every term, cost, and condition in writing before you leave home.

Great service from start to finish, would definitely recommend Vogue Auto Group.

From start to finish incredibly friendly and professional. Would definitely recommend and won’t go anywhere else when next purchasing a vehicle

Amazing experience from start to finish the staff were super friendly and the car was in amazing condition for age and mileage. I would highly recommend.

Great experience, top job from all the team.

Within 30 minutes of sending in my enquiry on what looked like a very Rare BMW Z4, I’d received a very informative video that highlighted both the very few imperfections and the extra features I’d overlooked (Thanks Dan!!). After a very painless conversation with Kiri, I reserved with a promise that if not as described I could get my reserve back provided I actually turned up to view (very fair in my opinion). Anyhow to cut a long story short the Z4 was prepared impeccably and without any fuss or faff. Great business to buy from and they do everything and more than expected. Thanks to Dan, Leah and the team. See you when I buy my next rare motor!!

What an amazing car buying experience. Always feel little apprehensive when buying a 2nd hand car but Danny from Vogue made the whole experience easy and stress free.

Great purchase and handover with Vogue Auto Group. Communication was spot on - no pressure service. And most of all the car was immaculate. I would recommend using Vogue Auto Group to anyone. Thanks again!

Very professional company great to deal with gave me a good deal on my part exchange would definitely recommend

I rarely write reviews, but my satisfaction with Vogue compelled me to share my experience. From start to finish, everything was handled with the utmost professionalism.

Very easy to deal with no pressure and the car was better than expected a very enjoyable experience

Great customer service. A pleasure to deal with

I recently sold my car to this garage and had a great experience from start to finish. Danny was especially helpful — friendly, honest, and made the whole process quick and hassle-free. He explained everything clearly and offered a fair price for my car. I’d definitely recommend this garage to anyone looking to sell or buy a vehicle. Thanks again, Danny, for the excellent service!