Am avut o urgenta sa revib mai repede in tara, am cumparat alte bilete, a mers struna, insa aveam o problema cu mailul sotului. Nu prinea mailuri si am vb pe mess si au fost foarte draguti si mi au tr... Toon meer
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Lees wat reviewers zeggen
Timp de o saptamana, am “terorizat” aceasta echipa, cu intrebari, probleme, nelamuriri, am cumparat biletul cu data gresita, am uitat sa fac check.inul….. De fiecare data, absolut pt cea mai mic... Toon meer
Andrei from Customer Service and Natalia from Ticketing were truly exceptional. In less than 90 minutes, they found a workable rebooking solution in a hyper-volatile situation, scrambling... Toon meer
Bedrijf heeft geantwoord
Sincer mereu cumpar bilete prin intermediul Vola , de 3 ani am cumparat bilete la ei pe platforma si a fost totul perfect . Am avut o problema cu ceva schimbari de tarife dar am inteles situatia , am... Toon meer
Bedrijf heeft geantwoord
4,6
Uitstekend
2K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good experience
Very good experience. Full of details and patient of staff was great help!
19 april 2026
Review zonder uitnodiging
Am achiziționat un bilet de avion prin…
Am achiziționat un bilet de avion prin Vola.ro, plătit integral (dimineața) iar ulterior am fost informat (ora 15:00) că nu mai sunt locuri disponibile. Practic, am plătit pentru un serviciu care nu a fost furnizat.
Mai grav, după această situație, am fost pus să achit și taxe suplimentare … am fost contactat și informat că trebuie să mai achit o diferență de 45€, pe motiv că „s-au mărit prețurile”, în condițiile în care eu aveam deja biletul plătit integral. Am acceptat această plată suplimentară doar pentru a nu pierde zborul ceea ce ridică mari semne de întrebare asupra modului în care sunt gestionate rezervările și clienții.Din cauza acestei situații:
* am rămas fără zbor
* am pierdut o oportunitate profesională (loc de muncă)
* am fost pus într-o situație extrem de dificilă, fără suport real din partea companiei
Consider că este o lipsă totală de responsabilitate față de client și o experiență complet inacceptabilă.
Recomand tuturor să fie foarte atenți atunci când aleg Vola În cazul meu, serviciul plătit nu a fost livrat, iar consecințele au fost serioase.
17 april 2026
Review zonder uitnodiging
m avut o urgenta sa revib mai repede…
Am avut o urgenta sa revib mai repede in tara, am cumparat alte bilete, a mers struna, insa aveam o problema cu mailul sotului. Nu prinea mailuri si am vb pe mess si au fost foarte draguti si mi au trimis cartile de imbarcare pe mail. M au ajutat enorm si asa fiind suparata ca tre sa vin de urgenta multumesc vola
16 april 2026
Review zonder uitnodiging
Personal foarte amabil
Personal foarte amabil, seriozitate si promptitudine. Multumesc
14 april 2026
Review zonder uitnodiging
Cu promptitudine am fost…
Cu promptitudine am fost ajutată/on-line și mail să îmi pot face check-in
10 april 2026
Review zonder uitnodiging
Extremely disappointing experience
Extremely disappointing experience with Vola.ro. I booked and paid for plane tickets in full, receiving the official confirmation of the reservation. Later, I was notified that I had to pay a difference of almost 300 euros to get my tickets, on the grounds that the price increased in their system, after I paid, citing provisions in the "Terms and Conditions". These provisions are abusive, flagrantly contravene the law, so they are null and void. According to the law, once the offer is made and the price is paid, the contract is considered concluded. It is unacceptable for a client to assume the technical risks or synchronization incapacities of the agency. Instead of respecting their contract and the confirmation issued, Vola.ro tries to transfer the cost of their inefficiency to the consumer. Therefore, I do not recommend this platform. Avoid if you don't want to wake up with extra money requests after thinking you have your flight sealed!
4 april 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Good day! We’re sorry for the inconvenience and understand how upsetting this is. Ticket prices are set directly by the airlines and can change dynamically depending on demand, seat availability, and other factors, which are outside our control.
Please note that your booking request has already been canceled and the refund processed as you requested.
We appreciate your understanding and feedback, which helps us improve our services.
O echipa super profesionista!
Multumesc pentru amabilitate si ajutor!
5 april 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Mulțumim pentru cuvintele frumoase! Ne bucură să știm că echipa noastră te-a putut ajuta rapid și profesionist. Apreciem foarte mult feedback-ul tău!
Antwoord van Vola.ro
Mulțumim pentru cuvintele frumoase! Ne bucură să știm că echipa noastră te-a putut ajuta rapid și profesionist. Apreciem foarte mult feedback-ul tău!
SCAM SCAM SCAM
This company is complete scam.
Any email reply you get is full of irrelevant questions. I tried to book in 24hrs before flight and got no reply from their customer service till after the dates I was suppose to fly. SCAM SCAM SCAM.
28 februari 2026
Review zonder uitnodiging
Antwoord van Vola.ro
We’re really sorry for your experience and understand your frustration. We always aim to respond quickly, especially for urgent requests, but sometimes high volumes or system delays can slow our replies.
We appreciate your feedback and will use it to improve our service. If you’d like, we can still review your booking to see how we can help.
Antwoord van Vola.ro
Thank you for your kind words! We’re happy to hear that our team could assist you quickly and professionally. We really appreciate your feedback!
Warm regards!
Antwoord van Vola.ro
Mulțumim pentru cuvintele frumoase! Ne bucură să știm că echipa noastră te-a putut ajuta rapid și profesionist. Apreciem foarte mult feedback-ul tău!
Roxana
Roxana? Supeeeeeer! Multumesc mult ptr profesionalitate si amabilitate. Un exemplu pozitiv!!!
27 maart 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Mulțumim pentru cuvintele frumoase! Ne bucură să știm că echipa noastră te-a putut ajuta rapid și profesionist. Apreciem foarte mult feedback-ul tău!
Unserious
I payed for the check in online , they send me a thousand of nonesential emails with offers and under them an email that I have to give more data for the check in , I gave them once and at least they should worn me about that and not sending me a thousand offers. I was busy all day long and the check in wasn t made because of them . I will never use them again and they responded that It s good what they do , they should have send an warning at least for the check in not all that offers to hide the important email . So I payed my check in 55€ just because I choose an romanian company wich I regret now .
27 maart 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Good day! We’re very sorry for the inconvenience and understand your frustration. We apologize for any confusion caused by our emails and for the issues with your online check-in.
We will review our communication process to ensure important emails, like check-in instructions, are clearer and easier to notice.
Thank you for your feedback—it helps us improve our service.
Antwoord van Vola.ro
Thank you for your kind words! We’re happy to hear that our team could assist you quickly and professionally. We really appreciate your feedback!
Warm regards!
I have a good experience with Vola
26 maart 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Thank you for your kind words! We’re happy to hear that our team could assist you quickly and professionally. We really appreciate your feedback!
Warm regards!
Foarte buna și răspund foarte rapid
Foarte buna și răspund foarte rapid
26 maart 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Mulțumim pentru cuvintele frumoase! Ne bucură să știm că echipa noastră te-a putut ajuta rapid și profesionist. Apreciem foarte mult feedback-ul tău!
Antwoord van Vola.ro
Mulțumim pentru cuvintele frumoase! Ne bucură să știm că echipa noastră te-a putut ajuta rapid și profesionist. Apreciem foarte mult feedback-ul tău!
Antwoord van Vola.ro
Thank you for your kind words! We’re happy to hear that our team could assist you quickly and professionally. We really appreciate your feedback!
Warm regards!
Decided I wanted more luggage 2 days…
Decided I wanted more luggage 2 days before the flight. Couldn’t add it on the app, but it took less than 5 minutes on the Vola chat. Now I’m happy I have space for all my Tuscany Outfits. I Wholeheartedly reccomend!
18 maart 2026
Review zonder uitnodiging
Antwoord van Vola.ro
Thank you for your kind words! We’re happy to hear that our team could assist you quickly and professionally. We really appreciate your feedback!
Warm regards!
Antwoord van Vola.ro
Thank you for your kind words! We’re happy to hear that our team could assist you quickly and professionally. We really appreciate your feedback!
Warm regards!
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