I love Volante and I love Edward! Whenever issues arise, especially from Covid, the team does all they can to fix the issues. We have had some severe hardware issues, and to make things right, E... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I don't see large technical challenges. There are still some room for improvement in the daily communication. Waiting times are still higher than expected, but understandable on C19 situation.... Toon meer
Bedrijf heeft geantwoord
The product has very challenging back office functionality. The reports are essentially worhtless and make it incredibly difficult to pull usable sales data. In the five years that I have used... Toon meer
Bedrijf heeft geantwoord
I have always enjoyed using Volante as a point of sale system in a hospitality setting. It’s user friendly, issues (which arise rarely) are promptly resolved, and customer service is consistently plea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Volanté Systems
Geschreven door het bedrijf
Volanté Systems is a point of sale technology solutions provider with a focus on the food and beverage industry. Specializing in institutional dining such as food service management, healthcare, higher education, and senior living, Volanté began in 2004 and has two offices in Toronto, Ontario and Charlotte, North Carolina. We pride ourselves on enterprise-grade technology, exceptional customer service and support, and stable, secure solutions.
Our software solutions consist of secure POS applications paired with a suite of products that help our partners deliver better dining experiences through technology. This includes digital ordering, online account management portals, payroll deduction and meal plans, and more.
By selecting commercial-grade, robust hardware, our self-serve kiosks, tablets, POS terminals and peripherals are truly designed for the modern 24/7 food service establishment requiring around the clock service and stability.
Our software solutions consist of secure POS applications paired with a suite of products that help our partners deliver better dining experiences through technology. This includes digital ordering, online account management portals, payroll deduction and meal plans, and more.
By selecting commercial-grade, robust hardware, our self-serve kiosks, tablets, POS terminals and peripherals are truly designed for the modern 24/7 food service establishment requiring around the clock service and stability.
Contactgegevens
49 Coldwater Road, Toronto, Ontario, Canada
- 1.877.490.6333ext3
- sales@volantesystems.com
- volantesystems.com
3,8
Goed
26 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Credit card reader and printer - Northside Cherokee Hospital
Our issue was originally reported the weekend of 2/19/22. Our printer and credit card reader were both not working on one of our terminals. We connected back with volante support on Monday, 2/21/22, and we kept getting asked the same questions about the printer and if it was plugged in all the way, which it was. Finally after 3 days, they sent us a new printer, which we plugged in, however it still did not work. We called support back and they had to do an update in the back office for the new printer 3 days later. During this entire time, the credit card reader was down also (stated "this line closed"). Volante support kept trying to do updates remotely, however, nothing was working. They talked about sending us a new credit card reader, then ultimately decided to send us a new hard drive. That got installed on 3/2/22. We only have 2 terminals and we were without a fully functioning terminal for 11 days, which is unacceptable. It seems like try to put so much on us with diagnosing the problem, instead of sending out a technician to look at it. We had to manage our customers as lines were longer than normal due to 1 terminal down.
4 maart 2022
Antwoord van Volanté Systems
Hi Kyle, we appreciate you taking the time to write this review and let us know your experience with our support team. We always aim to resolve issues expeditiously and understand the inconvenience posed by having credit card readers down. Your feedback has been passed along to our Technical Support team leaders so that we can prevent this from happening in the future. Thanks again for your feedback!
Great service always very helpful
Great service always very helpful.
Just had an issue when looking to fix a printer that is not working and it seemed as though no one had the right answers. That being said the printer is still not working. Never had an issue otherwise.
4 maart 2022
Antwoord van Volanté Systems
Andrea, really appreciate the time you took to write this review. Glad to hear you find our service helpful, and we've followed up externally with you on this printer issue to ensure we can get things resolved. Thank you for your partnership and we look forward to continuing to service you as your POS provider!
Amazing product, service and customer experience!
I have had a Volante a kiosk for almost 2 years in my small business. The unit looks amazing, works great, and the support (the few things I’ve needed) have been wonderful to work with!
3 maart 2022
Antwoord van Volanté Systems
Holly, thank you for taking the time to write this review. It's an absolute pleasure being your partner and so glad to hear the kiosk is a great fit for your small business. We look forward to supporting you for many years to come.
Volante has been very helpful on the…
Volante has been very helpful on the innovation and growth of our brand.
3 maart 2022
Antwoord van Volanté Systems
Steve, thank you for taking the time to write this review. We're certainly committed to the innovation and growth of your brand - it's a pleasure watching you all grow - and we look forward to our continued partnership!
When needing some technical support
When needing some technical support, it takes way too long for a reply and the issue being fixed.
3 maart 2022
Antwoord van Volanté Systems
Hi Jodie, we appreciate you taking the time to write this review and let us know your experience with our support team. We apologize that our resolution times are not meeting expectations, as our goal is always to resolve things promptly. Your customer success manager will be reaching out to you to chat further on this.
Excellent company to work with
Excellent company to work with. Great products, great software, great people.
3 maart 2022
Antwoord van Volanté Systems
Evan, appreciate you taking the time to write us a review and thank you for the positive feedback. It's a joy working with you and your team and we look forward to many more years of continued partnership!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.