Voltacon Power Conversion Reviews 361

Extremely fast delivery & item was exactly as described. perfect.

Fast shipping and helpful after sales, what’s not to like! Thank you… :-)

Fast dispatch and delivery

Great company units took a while to arrive but I think they came from manufacturer but was kept informed.
Andrei was very helpful thankyou.

Very quick service,
Good prices

Asked for a delivery quote to a specific mainland Highlands address. Received and accepted quote, requested an invoice, paid. Today received request for additional surcharge due to location. Explained that not only was this a violation of UK trading law (demanding more money after an invoice has been paid), but it is contrary to their own online terms. Explained I would not be paying. Have just received this message: 'Hello, I understand that our sales man created an order for you, is this right? In this case he will have to pay for the mistake, we will send you the good tomorrow but someone else will be penalised the £45.'
This has to be the least professional mail I have ever received from a company. Standards certainly have fallen. I have replied giving them the option to refund my money. I am referring this to Trading Standards. Stay tuned. Update. Having explained I had left a Trust Pilot which I would be happy to update as things processed, I Just received this: 'better to modify it now otherwise i need to cancel the order, this is not appropriate you are rushing to accuse us : trading standards, trustpilot, etc, is this how you handle your suppliers?'
Er, yes. Poor service = poor review. But to receive an overt threat that my items would not be sent until I modify this review is outrageous. Trying for a refund. Stay tuned.
Latest reply is that items will ship. If anyone, especially Trust Pilot staff, would care to see the actual emails, they are available on request. It seems that in Voltacon's eyes mentioning Trading Standards is a threat. I believe they are there to protect both trader and buyer and I will not be intimidated into either withdrawing any complaint I might choose to make nor removing this legitimate review. The fact that they have had to ship the order at the price agreed clearly seems unfair to them.

I phone no Monday and was able to pick up my goods by Thursday when I arrived it was all ready and staff helped with load the van
And the after service is very good
I would highly recommend them

Mr welton

Order solar panels form Greece packed arrived in great condition and everything was perfect . Highly recommended.

Voltacon a great product , does the job work's well ,
a good web site plenty on offer.

Very prompt shipping

ordering easy, delivery absolute nightmare 3 days wasted because of awful delivery experience

replying with i have issues ? shame i asked if you could deliver on a certain day with four days notice - yes no problem - but then you didn't
. so i have issues and don't order from you again - great customer service
of course after i have spent £3.5k with you

Very efficient delivery but let down by poor after sales. I ordered a 6kw hybrid inverter that clearly said on the website it came with an Eastron meter. I had an email that due to stock issues they couldn’t find 6kw so I agreed to pay the extra for 8kw on the condition it came with the meter I was told it would. It arrived without the meter and I have been given the runaround with ping pong emails with all sorts of excuses. Not even an offer of a few quid of the price of a meter. Shame they don’t care about their customers I will be buying inverters elsewhere in future.

Very helpful and gave sound advice for my home solar project. It is all up and running and the few problems (mostly due to inexperience here) I had were very quickly sorted out and helpful information given out.
I would be happy to recommend them and will be using them again for phase two.

Every time I have asked a technical question I have had a great response.
They have always answered promptly.

Had to change an order and they were super quick to reply and super helpful

Excellent product and great communication

Good pricing and stated 1-2 day delivery for £50+ but unfortunately the service by Voltacon has been let down by TNT who claimed the address was incorrect and have made no further efforts to contact me to deliver so it has been sat at the depot for days now even though my contact number should* be on the shipping label. Voltacon have passed on more details to help TNT but don't seem to be interested in doing much more. I have requested a refund to the delivery charge or cancelling the order completely so that I can order from elsewhere with a more reliable courier service. This has not been forthcoming - it would have been quicker and probably cheaper to physically go to the warehouse and collect the order! Very disappointed in the overall service but as stated let down by the choice and price of courier.

Update: If it's not clear from the feedback from Voltacon they remain adamant that a delayed/non-delivery is not their problem. The order remains *undelivered* after over a week. This is in their hands as much as they would like to deny responsibility for courier choice...I give it the benefit of the doubt and remain patient but being in limbo with a package showing "Shipment now at depot nearest to delivery address. " for 5 days is the sender's responsibility to resolve. A refund for the delivery charge has not been forthcoming...

Happy to change/update this review once resolved...

Final update: So after suggesting that a Section 75/Chargeback would be initiated some progress was made - TNT gave me a call to establish some directions - *turns out my number hadn't been printed on the shipping label and extra information had not been passed on. Delivery was subsequently made literally a few hours later. Curiously the UN battery shipping label had been cut off the box - will let the reader interpret that. Needless to say this was a poor experience, the abrupt email from Voltacon has hardly done them any favours - I will certainly not be buying the intended additional products I was planning to - they need to have a think about that before mouthing off at customers telling them that their choice of courier isn't their problem. The suggested goodwill refund of delivery charge was also ignored.

Buyer beware - no doubt when things go well everything is fine hence the other reviews, but the moment there is a problem, they're not interested and become abrupt hence the less favourable reviews that share a similar theme - Voltacon may also want to read up on UK consumer contracts regulations...

Updated to 2 stars purely on price and the fact it was eventually delivered!

Very professional approach to the customers. Products well packaged.