Voltacon Power Conversion Reviews 361

I bought a system through from an installer from Voltacon. The batteries came with the wrong cables, the installer spoke to their helpline who suggested we use one of the other cables which we did. This damaged the BMS board. After months of wrangling they agreed to repair the batteries, but wanted us to pay £199 per battery, we reluctantly agreed to this just to get the system up and running after 8 months. They now say that the warrantee is void. They even requested (blackmailed) I remove a wholly truthful review before they would fix the batteries. So we now have a stalemate. I have a useless system and they have my batteries. I really would recommend using a more trustworthy company.
In reply, thank you for confirming the batteries have only had 2 charges, this somewhat proves my point that the system has never worked as the charges that were made were probably made before we received them. The system was installed be an experienced installer to your instruction following you suppling the wrong cables.

A stocking mistake was soon rectified and a suitable product dispatched for a Saturday Express delivery. Excellent service and communication. Thank you!

Highly professional and trustworthy people - address all the needs in the best possible way, from handling orders to addressing issues with third party suppliers

There was a delay when with delivery but it came and that’s the main thing. Once wired the set up was pretty simple. My only issue is the app is very basic and feels like a beta version. I’ve no other EV charging apps to compare to it’s just the feel I got once I started using. Again it works and does the job so it’s far from the end of the world and would not stop me recommending.

easy fitting as I was replacing a old broken unit and all bare the mains power cable was the same so it made my life a lot easier.

Great item, price and fast delivery.

Great company to buy from. Very communicative and following a slight issue with the courier, they worked quickly to resolve it. My 'go to' company for my off grid projects.

Great from start to finish great communications delivered very quickly consult it

First rate, quality cable and perfect service.

I decided to be brave and create a ground mounted solar system myself. After a lot of research, VoltaconSolar stood out. They have everything needed, from the latest panels, floor mounted frames, inverters and batteries. I assembled the frames and placed the panels and an electrician completed the rest. Lovely company to work with, Andrei and Michal especially looked after me and made the process simple and rewarding

I live completely off grid & there are not many companies who can provide a completely off grid system. From first contact right through to delivery they have provided a fantastic service & have followed up with any concerns promptly & efficiently. Highly recommend.

I ordered a solar mount from Voltacon. The order was made on a Tuesday with expectation of getting the delivery by and installing the following weekend, however it did not arrive. The following week I called 4 times and each time I was told it would be delivered by the weekend. On the Friday I still did not even have a courier tracking number, I called again and was told it would arrive on Tuesday (2 weeks after the order was made). I think if my expectations were managed better and the communications from Voltacon were truthful / proactive I would have given more stars. All that aside the mount itself is of a good quality so not all bad.

Ordered a Pylontech US5000C battery, expected delivery of it yesterday 15th, nothing arrived. TNT tracking is still at "collecting", but Andrei at Voltacon says the battery was collected by the courier on 13th.

Voltacon say they have started an investigation with the courier and will let me know.

I will update this review as the situation changes, but I should have received the battery yesterday (15th), so it's not a good experience so far.

** Update 19th May - Andrei received an update from the first courier (16th) that the original package was not scanned at collection. Rather than wait for the package to be found, a new shipment was made and was received today, 19th. I now have the battery. Hence, I have updated the review to 4 stars.

Not knowing how long I would have to wait for the original courier to respond, means I was expected to wait an unknown time for a resolution, hence the original 1 star review.

Excellent quality product delivered when promised.

Great. Very quick order fulfilment

Great service, they sent me extra parts FOC to make things fit rails of a different type.

Good communication, good support and product

Great advice over the phone, they called me back in person to advise what inverter I needed to replace the one I had before. Then purchase and delivery was smooth and I received the inverter extremely fast and it is working fine now it’s installed. This was also the cheapest price I saw online for this item. I would buy here again and recommend to friends and family.