Volt Electric Bikes Reviews 

Great bike - I’ve had it now for over 2 years. It now needs new brake pads. Cannot find them anywhere on the Volt website!!!

I have owned my Volt bike for 2 years, it was one of the best purchases I have ever made. I use it most days for a commute to work about 15 minutes each way. I occasionally use it for further commutes and the battery life is fantastic.
I recently had an accident where someone reversed into me. Damaging the rear wheel.
I took it to volt bikes they quickly arranged for the bike to be inspected and reported damage to the frame and rear wheel. A new frame was arranged along with rebuilding the motor into a new wheel. for speed I agreed to a slightly different colour frame (which I prefer to the original). The quote was provided quickly so I could collect the money from the third party. The bike was repaired and returned to me super quick and I was happily back on the road.
Then a couple of days later, as a good will gesture I was offered an extension on my warranty.
I can safely say Volt bikes and the team in London have provided a fantastic service. I cannot recommend them enough.

My wife ordered an e-bike from Volt in October, with a confirmed delivery date of 24 November. Not only did the bike not arrive on time, but after an additional two-week delay, Volt informed us that they would not be able to deliver the bike until January 2026. This was shocking and demonstrates extremely poor operational management.
Because of this failure, we have been forced to spend £300–£400 every month on shared e-bikes (Forest, Lime, etc.) just to meet our daily transportation needs. Volt has not offered a proper refund with compensation for the financial losses their delays have caused.
Based on our experience, I strongly warn others: do NOT order an e-bike from Volt unless the bike is physically in stock and ready to deliver immediately. We are deeply disappointed and have now started formal legal action to recover the losses caused by their delays.
This has been one of the worst purchasing experiences we've ever had. ( included my order number for verification)

I bought a Metro LS ebike about 6 months ago, and I absolutely love it. The bike looks fabulous, feels extremely well built, and rides like a dream.

All the features are of a a high quality - the seat, lights, handles, even the bell. I haven't felt the need to upgrade anything. The bike is very comfortable and easy to ride.

And in terms of power, I've been really impressed. There are four speeds but I've rarely needed to go above level two - even with the stiff coastal breezes and steep hills where I live. There's a small lever that gives you a little extra push when you're setting off, which is also helpful.

This is my first ebike and I found it super easy to get the hang of the controls. It's a folding bike with smaller wheels, which makes it very manoeuvrable. Best of all, it's great fun to ride!

Highly recommended. Ten out of ten.

The handlebar folding mechanism snapped and I was left holding the handlebars about a foot off the bike. I was lucky I wasn't hurt. I was surprised to find the response from volt went within three interactions from:
1. Sympathy, with an assurance they'd collect the bike and fix it
2. A payment link for a new part, no instructions, a caveat that the part snapping was probably my fault for not checking it enough
3. Being told they never pick up bikes, no sympathy. A promised callback from another department that never happened

Pretty shoddy stuff, and I'm worried to ride the bike again given how a load bearing aluminium piece sheared off mid-ride.

Have my pulse bike for a week, bike 14 miles a day, volt team arranged for a test ride, at Steve's cycles in Hull, fantastic shop, where customer service comes first, can't fault the bike, at all, it's much better than I expected. Would recommend volt bikes and Steve's cycles, to anyone wishing to purchased a e bike.

I have had my Volt bike a couple of weeks now and what a difference it has made. I have more incentive to get out a cycle now and it will mean I use less fuel by not using a vehicle so much
The customer device was second to none

On a previous review I scored volt bikes 4 and would have liked to score them 4.5 so here is a 5 star review to make it so. This review revolves around the continuing pleasure I am getting from my Volt Connect bike and the range I can get from a single battery charge.
I am now retired 66, and around 101 kg, trying hard to reduce this. Recently on 3 outings I covered 62.5 miles on one battery charge with 7% left in reserve. I used the 1st level of assistance (E) only, 100% of the time. My fitbit recorded 5460 ft of elevation and bike, rider and panier bag filled with essentials weighed in at 129 kg. I thought that was pretty good. These rides were workouts rather than leisurely longer days out. However I would be confident of completing 50+ miles using all levels of assistance if necessary on one battery charge without the fear of running dry. 🥳

Good bikes but customer service is poor. I ordered a new rear wheel for my Pulse in early July. Didn't turn up with excuses about not being able to het the spokes. Went on holiday mid August using the old wheel. Came back early Sept, the replacement wheel has now arrived but is the wrong size. So another interminable wait, no idea when we will get a resolution.Disappointing as we like the bikes.

We purchased two e-bikes from Volt in early 2020. We had to wait a while but were very pleased with their quality when we finally got them. However, my wife’s battery failed in July this year, after only 600 miles of use. Unfortunately, replacement batteries aren’t readily available and, despite being promised that a shipment was expected in August, we’re still awaiting advice that they’re available. We’ve been unable to enjoy cycling during the hot summer, as the bike is just not fit for purpose if replacement batteries are not available. I note that Volt are still advertising their e-bikes (through companies like John Lewis) and I imagine they come complete with a battery! This is not the after-sales that I’d expect from the self-claimed ‘UK’s most trusted e-bike company’.

Great service from Portsmouth Cycle Exchange. Volt sent an Alpine down for me to test ride which was great and I must admit the styling is fabulous.
I'm a bit miffed that I missed the sale price by a couple of weeks. I could have done with the saving but there you go!
I'm enjoying the trails of the New Forest.

My experiences dealing with Volt have been fantastic from the outset. The initial call with one of the team was really helpful steering me to choose exactly the right bike for my requirements. When ordering I requested delivery by a specific date as I wished to take the bike on holiday with me. Unfortunately, there was a potential problem with battery availability but the Volt team were really pro-active and rang me to tell me they would arrange a 'loan' batter to ensure the bike would arrive on time - which it did!
Having used the bike for a couple of weeks, I am delighted with the build and ride quality. Everything about this company exceeds expectations!

Very helpful advice from VOLTBIKES.co.uk; having had a chat with Leith Cycle Company, Edinburgh. They were very generous with their time when I tried two Volt Bikes; the first I was not so happy, and went on to choose Volt Pulse.
Also Leith Cycle Comp were most helpful with their advice and going over various matters when I went to collect the Pulse from them.
Also I very much like your VOLT PRINTED USER MANUAL - which includes a servicing guide in a very practical way....Thank you.

Friendly and helpful staff at Volt Bikes. I was able to do a test ride. Ordering and timing were all good and reasonable. They even coordinated a pick-up at a different shop. Would highly recommend this shop!

The Volt Connect has given me a new lease of life; following retirement, I'm clocking up the miles. A joy to ride and the pedal assist a treat on the hills. I bought an ex display/demo bike and really happy with my purchase - seamless from start to finish.

I absolutely love my Kensington Volt bike! It feels so lovely to ride, very comfortable the basket is sooo great to have!

After speaking with a bike specialist I’ve even put a child seat on the back as the child and seat weight less than 25KG they advised me they felt it was safe and it’s made cycling with my little one so incredible. ( I would do your weighing and speak to specialist before doing this to be sure)

It makes light work out of hills, even super steep hills are very doable!

I’ve honestly never been more happy with a purchase it’s brought a lot of joy!

The only thing that will take a bit of getting used to is there’s very minimal suspension and as a girl who lives in a city with cobbles, potholes and speeds bumps you do feel them but so far I’ve found standing up to go over them helps.

Still wouldn’t stop me having this bike though!

Brilliant service bought an Alpine 2 years ago has been outstanding value coolest looking bike. The customer service from these fellas has been outstanding. I think the bike is running well and when it’s been serviced runs on another level.😎

From the ability to test any of their products in their showroom in London, to the abilityt o follow up with local bike shops that service VOLT, it's been an easy experience through and through. I've had the bikes for about 3 weeks now and have well over 100km on them to date and have been really pleased across the board.

This company went above and beyond to ensure l got the perfect bike to fit my needs. Kevin talked me through everything and was so patient with me when I was undecided about what bike to go for. I rate their bikes 10/10 and their customer service 10/10 also. Thank you Team Volt You are Amazing 👏

Brought my bike 8 years ago. Every Spring it fires in to action despite not really being cared for. This year I dropped it (again) and dislodged the sensor. Took it back to VOLT who put the sensor back in place, rewired the lights, full service including new chain and hub, front brakes and brake cable and a clean. Came back as new. All for under £200. Great bike, great company