volubus Reviews 71

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Awful - communication with the driver could not have been worse. Confirmed with them the night before that they were picking our group up at 8, however they never showed up. I tried calling and sendin... Toon meer

Beoordeeld met 5 van de 5 sterren

For a first-time experience in Paris, this with my friends was excellent. The van was clean, comfortable, and well-equipped with a TV on board. Our driver, Kevin, was attentive, polite, and perfectly... Toon meer

Beoordeeld met 5 van de 5 sterren

They were booked for us to transfer from Malpensa airport to Zermatt and back again 6 days later. Both journeys were excellent. The company kept in contact leading up to both journeys and on the day t... Toon meer

Beoordeeld met 5 van de 5 sterren

I would highly recommend this company. I had booked for 20 people on our transfer and messaged the company as we had a change of flight time a couple of months before we flew out. On the day we fl... Toon meer

Bedrijfsgegevens

  1. Vervoer

Geschreven door het bedrijf

Volubus connects travellers and travel organisers with local minibus and coach transport solutions for private transfers, tours and events in over 200 cities and 30 countries.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

71 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Volubus service was Outstanding!

Volubus service was Outstanding! The drivers were early, assisted in loading/unloading luggage. Provided transportation twice during vacation to Ireland on 13 & 15 June 2025. Would highly recommend, and use again! Great job!!

13 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Comfortable Hassle Free Travel

I contacted a verity of travel companies to facilitate our trip whilst in Spain, Volubus communication was superb and were a clear standout to the rest.

The first quote that came back was very competitive and before placing the order had already came back with a better price.

The travel arrangements organised by Gabriela were spot on and the two vehicles provided were perfect and took all the worry and hassle out of the trip.

Highley recommended



6 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Volubus did a really good job!

It was the first time I used Volubus and it has been perfect!
I travel around Europe with students several times a year. This could well present challenges with finding good bus companies for transfers and company visits.
Volubus will be my regular business partner in the future.
Really good and transparent service.
In Lisbon it was super nice buses and good/precise drivers.
Thanks for the help!

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great, great service!

When searching for a private transfer for 27 persons in a foreign country I choose considering the credibility of the service provider or website, but also price.
Volubus had a great rating on trustpilot and a user friendly site, and also a top costumer service. A particular thank you note for Gabriela Czechura with whom I had only positive and professional email interactions.
For my ski transfers we had a midi coach buses in very good conditions, with excellent drivers, both Jose and Jordan were very calm and steady in very difficult conditions - There was snow and ice on the road arriving and departing the ski resort.
Here also a very positive review on Jordan attitude. Our flight got delayed for 8 hours and our driver remained on duty and waited for us which probably meant that he only arrived home around 4 am. Great effort and truly appreciated.
Also before each transfer I received a whatsapp message with name and phone number of the driver, and also for a 24/7 support line.
All and all I can say nothing but good things about Volubus

4 januari 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Cancelled wedding transportation

Volubus cancelled my wedding transportation in madrid that we had agreed months ago "for unforeseen circumstances". We had paid a 25% deposit

EDIT: After cancelling the management team reached out and tried to find a solution. I am still not pleased about the cancellation which caused stress - but at least they tried to find a solution.

27 november 2024
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

Hello Fabrizio,

I'm terribly sorry for the discomfort this has caused you. As stated in our mail to you, our local supplier has on this occasion communicated they're unable to provide the service and while the wedding isn't until May next year we are not in the position to replace them without significantly raising the cost. Our proposed solution is to introduce you to one of our recommended partners to ensure the service will still take place, only excluding ourselves to keep the price down. We've worked very hard on finding a solution for you and I want to re-emphasize that we're very committed in ensuring you receive the service. I'm confident that we will and I'm very certain you will have a great wedding next year.

Beoordeeld met 5 van de 5 sterren

Good communication

Good communication, bus was on time and good price.

3 oktober 2024
Review zonder uitnodiging
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Antwoord van volubus

Thank you for the review, Erna! We appreciate it and look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Family trip to Ireland

Volubus helped me with buses for our family trip in Ireland for three days. A pleasant and eventful trip for 17 people aged 6 months to 82 years with special requests such as a car seat for the baby and a tough timetable to keep. Everything went smoothly, and the buses were comfortable and punctual all three days.
Thank you for all your efforts and the excellent service!

20 september 2024
Review zonder uitnodiging
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Antwoord van volubus

Dear Lena, thank you so much for your kind words! We're thrilled to hear that your family trip in Ireland went smoothly! It was our pleasure to assist with your special requests and we're glad we could help make the experience enjoyable for everyone, from the youngest to the oldest!

We look forward to helping you with any future trips. Thanks again for choosing Volubus!

Beoordeeld met 5 van de 5 sterren

We were travelling to a wedding and a…

We were travelling to a wedding and a very clean bus with a pleasant driver turned up at exactly the time arranged. Everything was spot on

22 augustus 2024
Review zonder uitnodiging
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Antwoord van volubus

Thank you for the review! We really appreciate it and hope that you and the group had a great time at the wedding!

Beoordeeld met 5 van de 5 sterren

Brilliant service and price really good…

Brilliant service and price really good communication. Would definitely recommend. On time and great driver

22 augustus 2024
Review zonder uitnodiging
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Antwoord van volubus

It was a pleasure for the whole Team. Thank you for the review and we look forward to serving you and your group again in the future!

Beoordeeld met 5 van de 5 sterren

Volubus Transportation Service is fantastic

I used Volubus twice while in Europe. We traveled as a group of 20 and required a bus to take us from our hotel in London, to Southampton. That service was impeccable, London traffic is not! The second time we used Volubus was in Copenhagen, when we required transportation for a group of 20 to our hotel. That service was impressive! As a travel agent, and a traveling man, I highly recommend Volubus for your travel needs in Europe. Matt and all the others I corresponded with are great people and answered my inquiries in a timely manner. Kudos Volubus!

6 juli 2024
Review zonder uitnodiging
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Antwoord van volubus

Dear Chris, it was a pleasure for the whole Team. Thank you for the review - we much appreciate it and look forward to serving you and your groups again!

Beoordeeld met 4 van de 5 sterren

After a shaky start.

After a shaky start when our first booking was cancelled because of availability issues. Volubus managed to find us another coach very quickly. We travelled from Benidorm to Pinatar Arena in Murcia to watch a football match. The coach was on time, very clean and the driver was very friendly and polite. I would definitely recommend Volubus to people and we will be using them again next year.

12 juli 2024
Review zonder uitnodiging
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Antwoord van volubus

Thank you so much for your review, Gary! We are glad to hear that you and your group were pleased with our service. While working on increasing availability, we hope to be of your first choice for the future trips!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, prompt and efficient for both transport to destination and back to the airport for our return journey.
Would definitely use this service again

24 juni 2024
Review zonder uitnodiging
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Antwoord van volubus

Thank you so much for your review, Janine! We're delighted to hear that you and your group were happy with our service and we hope to serve you again soon!

Beoordeeld met 5 van de 5 sterren

Our golf trip to Dublin

Here below the mail I sent to Volubus after the 3 days golf trip I organized in Dublin

« My group just came back from Dublin and I would like to thank you all for everything. For the quality of service, for the excellent communication (WhatsApp/sms). Being in the driving seat from brussels was a bit stressfull (usually I come with the group) but from day one I was totally reassured. Thanks again.

For my next trips, should you be active in the country we go, make sure I will be your client again. »

29 mei 2024
Review zonder uitnodiging
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Antwoord van volubus

Hi Pascal! Thank you for your review. It was a pleasure and we look forward to working with you again in the future.

Beoordeeld met 5 van de 5 sterren

Very pleasant trip

Very pleasant trip, clean bus, kind driver!

18 mei 2024
Review zonder uitnodiging
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Antwoord van volubus

We are really happy to hear you enjoyed our services and we hope to provide more in future. Thank you!

Beoordeeld met 1 van de 5 sterren

I only provided my details because the…

I only provided my details because the website said it would give me an immediate quote. Very disappointed to then see a pop up saying i'd hear back within 1 working day.
Not happy that I provided personal information under false pretences

Edit: it actually took them 6 days to provide me with a quote, not 1 day as they stated. And the quote was €100 more than quotes I've received from other companies

26 april 2024
Review zonder uitnodiging
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Antwoord van volubus

Hi Chloe,

We are sorry to hear that we haven't communicated our services properly. The request form which you have filled and submitted has been purposely designed to provide our customers a more custom-made experience and the most convenient and competitive offer for trips and transfers that require a bit more attention to details. For services such as events, conferences and weddings this is certainly what we recommend.

As we continue to strive for excellence, we consider the reviews and feedback of our clients instrumental in shaping our services, and hence the belief that the form which you have used to submit your request would result in the best tailored offer on the market.

We will review our communication and try to make it clearer where and what type of service we offer. Please be sure that we will shortly be back with a quote for your trip we hope you will find attractive. Should you require us to remove your personal details from our database, please contact us at hello@volubus.com.

Beoordeeld met 5 van de 5 sterren

Recomendo vivamente viajarem com a Volubus

Recomendo vivamente viajarem com a Volubus. Foram extremamente profissionais a tratar de tudo, por isso não houve falhas. O autocarro que nos transportou era super confortável. O condutor João Rebelo foi muito prestável e simpático. Quando voltar a precisar, sei que os irei contactar. Obrigado Volubus

25 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

School group to Belgium and France

School group to Belgium and France. The driver was extremely helpful and engaged with the group. Even tho we couldn't understand each other very well we had endless conversations via google translate. He even high fived the boys in the mornings and also took an interest in the sites we visited.

26 juni 2023
Review zonder uitnodiging

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