Von Maur Reviews 52

I used to love shopping at Von Maur - not anymore. I am not pleased with the change in the return policy, what I am referring to is when they reopened after COVID-19. At first they didn't take returns, then they changed the return policy without notice. The return policy was you could return and get refund with a receipt and without if you had a Von Maur charge (which I do). When I went to make returns I was issued a merchandise credit. I would say 50% of my returns went well, however there were two associates who treated me like I was committing a crime - even though I had a receipt for my returns. One in particular the manager in the lingerie department in the Cedar Falls store, had a major ‘attitude’ and when I asked her to write the dollar amount of my merchandise credit on the card, she refused and handed me a pen to do it myself. WOW!!!!!!! Amazingly rude! I had always enjoyed shopping at Von Maur, but now I have to say I no longer feel this way. There are plenty of other stores that appreciate my business and who have a more ethical approach to return policy’s. I would also like to note, that I searched Von Maur’s return policy on their website and found no updated information about the change in their return policy! However, they have now changed it as of August 1, 2020, 90 days with a receipt.

The store has adopted a silent “policy” to steal from non suspecting customers. I bought a shoe at the Fort Wayne branch and after trying at home indoor it caused me terrible back pain. I returned and when the associate heard it had been worn stated it cannot be returned. I spoke with the manager and she told me the policy had changed. If the item is worn, it can’t be returned. I asked for the new policy and the only she showed me was one stating item with a receipt can be returned for full refund within 90 days, those without a receipt can be returned within the same time line for store credit. I bought the shoe within the last week and was not offered the full refund nor the store credit. This store is out to steal from you!
I left the shoe in their possession because as far as am concerned if they take the money they should also have no problem taking the shoe as well.

The best store ever just became like every other cookie cutter store. They must be closing since final sales policy has been instated. Even dollar stores don’t have final sales.
I called to see if my local store could request the item I was interested in, so I could try on, and I was told no. They just lost a weekly shopper that rarely went a week without purchase.

I used to be a faithful Von Maur shopper for 10+ years. Loved store, customer service, return policy. Now all went down the drain :(
Return policy was changed not just going forward, but if you are trying to return a new item with tag and receipt from last year you get a store credit, but you CAN"T use it when you shop online because their system doesn't accept store credit anymore!

Your customer service went from a 10 to a 2! Changing your return policies without notification is not acceptable! Short term gains and long term losses! I will now go elsewhere. Twenty year plus loyal customer gone!

I am originally from Iowa, but currently live in Chicago. I must say the customer service Von Maur provides is unlike any other I have seen. From the classy music to the beautiful complimentary gift wrapping, and free shipping on your order. I am a frequent shopper with Von Maur, and I must say a zero percent interest card is just another amazing incentive to shop here. I have gotten countless amazing deals as well.
Many companies could stand to learn from how this place does business.

Von Maur’s at Eden Prairie is the best! I get such good service there.
I love that I can buy a pair of slacks, have them shortened, and then sent to my house in WI. They even called me to let me know they are on the way. You don’t get that kind of service now a days!

Rosedale MN New Von Maur store employees discriminate customers who have accent or a different name (other than names like John Smith).
Not a fair business, they have credibility issues---my detailed review on Google explains how poorly the Von Maur mgmt. is running this business in MN. Some of the employees were fired by other retailers due to bad attitudes and they're working at this Rosedale Von Maur. I've been a long time (37 yrs) Macy's loyal Premier customer and there is great mutual respect and regard with the store mgrs., DVP, Regional V.P. Whereas, Von Maur Regional mgr. encourages discrimination at Rosedale store, so I do not recommend Von Maur store if you want a pleasant and fair shopping experience.

Was shopping for a new purse. Clerk showed me some and then sent me to the sale rack. I found a great Dooney Bourke that had been marked down twice. Was on the fence, but clerk assured me I could return it with receipt, even after 2 markdowns! I love this store, always friendly staff, and lovely displays. My Von Maur is in Eden Prairie, MN

I had an awesome experience at Von Maur after a purchase was lost that need to get to Syracuse NY from Moline. The person that helped me recreate my order was awesome - she found all of my purchases by calling other stores and shipped overnight in time for Christmas- I did not know it while she helped me through the ordeal but found out that she was the store manager Ann Marie - I am so impressed and that is why this is my one stop shopping Every Time!

Von Maur is a great store! But the prices are way to high, everything is still very high quality. if you go there i suggest the shoe section, they are great!!!