Vouchersent Reviews 42

I was told explicitly via email not to contact Vouchersent before 7/4/2026. When I had not received the £10 Amazon voucher by this date I sent a query. The response I received was that the offer had expired on 7/4/2026. This is an absolute disgrace.

Just relaying what everyone else has said- not got my promotional voucher that was promised when opening my new Santander account. I met all the requirements and had two emails confirming that I would get one, however today after chasing again- I receive an email saying that the promotion has ended and that I will not get one… I have messaged them again and if no luck I will contact Santander to close my account and explain my reasons. I’ll also contact the money saving expert as I believe from memory they were something to do with the promotion. As the people that are hiring this company need to know what’s going on….

Pretty poor response for a Santander claim via MSE... slow to respond, keep asking same questions...feels either overwhelmed or poorly arranged.

Complicated process, the company appears to be reluctant to provide vouchers even after criteria have been met.

Was meant to get my £25 gift card for switching to Santander by 10th march. Nothing. I email vouchersent on 15th march and 25th march. Nothing.

April 14th they email back asking for information I'd already provided in my initial emails to them.

April 22nd they come back saying: "we could only accept queries up until the 7th April.
As the enquiry period has now passed, we are no longer able to investigate or respond to any new claims. We apologise for any disappointment this may cause."

Absolute joke considering it was their ineptitude that took me past their deadline. Absolute scammers.

Terrible! I claimed in time and had the email to prove it. They failed to send the voucher. They are now saying that because I gave them extra time to send it i did not raise a query in time. Judging by the reviews this seems to be their standard practice. Just a shame that reputable brands such as Money Saving Expert and Santander are mixes il with this shower.

Exactly the same experience as others. Opened a Santander account, fulfilled the criteria for an Amazon voucher via VoucherSent and received nothing. Have raised multiple tickets over the course of multiple days and no response. Disgraceful.

Amazon voucher promised by 7.4.26 if Santander account opened, but nothing received. Tried raising an enquiry by contacting Vouchersent via their online form and email, but all I get is a standard reply telling me to raise an enquiry with them, which I've already done. Waste of time and effort!

Absolutely ridiculous company - opened a Santander account November 2025 with promise of £100 Amazon voucher. Have sent numerous enquiries as to where said voucher is and they have replied today saying I haven’t enquired and now it’s too late. Santander not bothered at all. Absolute sham.

I was explicitly advised by their emails not to contact them before 26th February if I had not received the voucher, when I wrote after that date, they said that window to complain is closed.
I can confirm that no clear or prominent deadline for submitting a complaint or enquiry was provided, nor were terms and conditions including such a deadline included or brought to my attention. There is also no access to enquiry system.
Santander claims it's nothing to do with them and both ignored further emails.
Martin definitely should do something about this scammers but after reading other reviews it sounds like that there is no help from him either.
Surprise, surprise, they did not reply to any of the people who gave them 1 star here! It says a lot.

I have applied via MSE ( MoneySavingsExpert ) website link for Santander savings account and have never received promised £20 Amazon voucher. I have contacted several times Vouchersent.com via their website and email and they don't reply. They have sent me one email saying that by 7th pf April they will automatically,atically send voucher but they never did. What a scam!

Opened a santander account as advertised and never received my £100 due 3 months ago.
Santander don't want to know as it is “a third party issue”… shame on you Santander.
I have emailed martin lewis.
Why is this company still running with so many issues which indicate it might be possible someone at voucher sent is having lovely holidays and a serious f*** off car.
Fuming - and it is not over Vouchersent…….

Like many others here, I also opened a Santander Easy Access Account in December 2025 via the MoneySavingExpert.com link, and fulfilled all the necessary criteria in terms of amount and duration. Should have received my £10 Amazon voucher by 7th April 2026. Submitted queries as instructed in VoucherSent's email for my missing Gift Card on the 7th, and received a generic response telling me to 'wait a little longer', which otherwise made very little sense, and then nothing since.. Santander just tell you you to keep checking with VoucherSent, which is not possible as they ignore your messages. Very unprofessional, both companies. Unless you want to spend weeks chasing them for your promised gift card or bonus, I would avoid them both. Optimise Media (VoucherSent) are a scam.

Scam company. I opened a Santander account and Voucher Sent were the company who were supposed to send the promotional voucher. I have never received it despite various attempts, providing different email addresses and contacting MSE. They eventually sent me an email with the link for the voucher to click which one I wanted and it said I would receive it in 24 hours later. I have still not received the voucher 12 days later!!!

I opened a Santander Easy Access Account 9th December 2025 via the Money Saving Expert link, met (and checked) all of the eligibility criteria .

I should have received a £10 Amazon voucher by the 7th April 2026. It never arrived.

No acknowledgement or response has been received by VoucherSent after completing the online enquiry form.

I reached out to Santander who basically said it was nothing to do with them and to contact Money Savings Expert.

Successfully opened Santander Easy Access Account in December 2025 via Money Saving Expert link, committed the full bank balance criteria in terms of amount and duration. Then we are supposedly receiving a £10 Amazon voucher by 7.4.2026 .

No action was taken by VoucherSent after filling an online enquiry form on the deadline of proposed voucher dispatch.

Rang Santander for assistance. They only said to follow up with Vouchersent.com

There is no point opening any account with Santander in future when the bonus offer isn't met by Vouchersent and the Bank does not seem interested.

Scam company, they do not honour vouchers promised by opening a Santander savings account, They sent me confirmation email, for receipt end of March. When voucher not received they said email was not connected to account . yet they emailed me back on same Email ?. Santander and Martin Lewis should be ashamed for associating with these scammers. Now going to ditch Santander and not follow Martin Lewis BS.

Scam. Acknowledged receipt of my application but have refused to send my voucher associated with Santander account.
Avoid.

After correctly following all the necessary steps via the Santander and Vouchersent offer in October, I am still yet to receive the £100 Amazon Voucher. I have contacted both Santander and Vouchersent and they both tell me to contact the other as they are not responsible. As with myself and many others here it is clear that they have intentionally scammed consumers and had no intention of honouring the terms and conditions. I will be closing my Santander account and escalating this complaint to the financial ombudsman and trading standards.

I signed up via the link from Martin Lewis so I thought provided I completed all the terms and conditions that the £100.00 voucher would arrive, the date for the voucher came and went so I contacted voucher sent who said that this hadn't been tracked and they needed to contact Santander, despite chasing this several times and offering to send vouchersent the details they require I keep getting back the same response "this has been sent to Santander for verification" I have spoken to Santander and they say it has nothing to do with them so going around in circles, needless to say I am guessing that I opened this account and followed all the instructions for no reason at all.

I would have given no stars if that was an option

** UPDATE** after numerous emails going backwards and forwards with VoucherSent today I FINALLY got my amazon voucher, this has been a very long and time consuming process and it's not something that I would enter into again, however keep chasing them and if you do meet the criteria then you should get your voucher, still leaving this at 1 star