I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... Toon meer
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Lees wat reviewers zeggen
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Toon meer
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Toon meer
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... Toon meer
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Perfect customer service
Carl and Bryan you rock! Thank you for the fabulous customer service and smoothly progressing my refund when I got in touch to enquire if my return had been received despite not showing as such in the tracking link.
29 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi May
Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Carl and Bryan were able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean
💕SUPERB CUSTOMER CARE 💕
Miguel from customer services was a total legend and solved my problem quickly & efficiently. I’m giving you ⭐️⭐️⭐️⭐️⭐️ for your commitment to customer care! A rare thing these days! I’ll be back 💕 x
24 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Kerry,
This is really great to hear and we appreciate you taking the time to leave Miguel a review regarding their service.
I’m really pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf.
Thank you for your lovely feedback and I hope you have a wonderful day, take care! - Jade J
Had a faulty item and my query was…
Had a faulty item and my query was resolved very quickly.
Very happy
23 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Roena,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your faulty item.
We hope to see you shopping with us again soon!
Take care,
Amelia
Really responsive and helpful.
23 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Emma,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the help you needed!
We hope to see you shopping with us again soon!
Take care,
Amelia
I had an issue with a return recently…
I had an issue with a return recently and Juniena was really quick to respond and resolved the issue for me! Thanks Juniena!
23 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Megan,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your returns issue from Juniena.
We hope to see you shopping with us again soon!
Take care,
Amelia
I recently contacted customer services…
I recently contacted customer services via Apple messages regarding a refund that hadn’t been processed. The first contact, Mary Jane, explained that I needed to wait 15 days from the date I posted my parcel for my parcel to arrive at their warehouse and gave me a date from which I should hear about my refund. As that date passed with no update I contacted customer services again via Apple messages and Mary Rose again responded very quickly and has processed my refund and apologised for the delay. Both times I contacted Warehouse I received prompt replies and was given a clear answer as to what was happening. I can’t fault the customer service at all!
23 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi KazK,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your returns from Mary Rose and Mary Jane!
We hope to see you shopping with us again soon!
Take care,
Amelia
Quick help with a refund
Had a delay in receiving my refund, spoke on chat to Gian who was so helpful and arranged the refund for me right away. thanks for your help Gian!
23 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Sarah,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your returns and refunds from Gian.
We hope to see you shopping with us again soon!
Take care,
Amelia
Great order but included a faulty item
Great order but included a faulty item. Spoke to Farlyn who quickly resolved the issue.
22 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Mrs Watson,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your Farlyn regarding your faulty item.
We hope to see you shopping with us again soon!
Take care,
Amelia
Prompt and professional customer…
Prompt and professional customer service with a quickly resolved issue.
22 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Helen,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed to get your issue resolved quickly.
We hope to see you shopping with us again soon!
Take care,
Amelia
Serwin was super helpful in customer…
Serwin was super helpful in customer services and resolved my query really quickly. Thanks !
21 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Lynne, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help with our service for our amazing customers!
I'm so so glad to hear Serwin was able to resolve your query quickly! We can't wait to see you shopping again soon!
Kind regards and have a great rest of your week - Millie
Carl Anthony C had my return query…
Carl Anthony C had my return query solved within minutes. Thank you again
22 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Brooke, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help with our service for our amazing customers!
I'm so so glad to hear Carl Anthony was able to resolve your return query within minutes today! We can't wait to see you shopping again soon!
Kind regards and have a great rest of your week - Millie
It costs £7 to order and return an…
It costs £7 to order and return an item. I ordered x2 cardigans - when they arrived they looked nothing like the photo. They were MASSIVE for their size and really itchy material. I’ll honestly never bother ordering again.
21 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Liz,
Thanks for reaching out and leaving this review, I am sorry to hear about the cardigans size and feel and how you feel in regards to the delviery and return charge.
If you have any further questions in regards to this, please don't hesitate to reach out to our customer service team: https://www.warehousefashion.com/ie/customer-service#folder-cs-folder-contact
Thanks
Samantha
Kenneth and the team were very helpful…
Kenneth and the team were very helpful and made the experience easier than most other online retailers I’ve experienced!
21 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Tatty, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help with our service for our amazing customers!
I'm so so glad to hear Kenneth was able to make this an easy experience for you today! We can't wait to see you shopping again soon!
Kind regards and have a great rest of your week - Millie
APPALLING CUSTOMER SERVICE!! Shame on you.
Absolutely appalling customer service! Ordered a very expensive coat in size 12 they took ages to deliver it & they sent me a 14.. clearly deliberate as the 12 is now out of stock! Absolutely devastated.. asked them on their chat what they were going to do & explained my frustrations & didnt even acknowledge their faults just sent me a link for a refund! I didn't ask for a refund i want an explanation & i want the correct size! Don't sell coat for £560 & then treat customers like crap Better service in primark! You've intentionally sold a bigger size then didn't have the decency to apologise for it. Disgusting will never shop with WAREHOUSE again.
20 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning April,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear that you received the wrong size in the item you purchased, I can assure you that we will never intentionally send an incorrect item or size. If the item purchased is out of stock when we come to pack the order we will notify you of this and issue an immediate refund.
As you received an incorrect size this is most likely due to the fact that the item is labelled incorrectly and for this I apologise.
As the item you would like is now out of stock we are unable to have this sent to you and so we have send you the return portal link to make your return of the incorrect item.
Should you need assistance with this query or anything else please do contact us and our team will be happy to help.
https://www.warehousefashion.com/customer-service
Take care,
Fiona
Great help with returns!
I had difficulty logging on and creating a return for my items. Jenny was super helpful and helped me to organise a label and even text it to me. Made life so much easier and will definitely shop at Warehouse again: thank you Jenny!
19 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello ANC,
Thanks for reaching out and leaving this review, it's great to hear about the service provided by Jenny who heled with organizing a return label for you.
I'll be sure to pass on this feedback
Thanks
Samantha
I made contact to chase up a return/refund
I made contact to chase up a return/refund and found the advisor (Carlos) to be polite and efficient He sorted my query quickly and without any fuss. Really good customer service.
18 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Zoe,
Thanks for reaching out and leaving this review, it's great to hear about the service provided by Carlos who helped with your return/refund
I'll be sure to pass on this feedback
Thanks
Samantha
Bryan S was very helpful
Bryan S was very helpful, great customer focus.
17 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Amanda,
Thanks for reaching out and leaving this review, it's great to hear about the service provided by Bryan S
I'll be sure to pass on this feedback
Thanks
Samantha
Don’t forget the basics!
Warehouse sell some lovely things however I recently placed an order of 2 dresses and received the wrong item for 1 of them. I sent them both back highlighting that the wrong item was sent and originally only got refunded for the item that was correctly sent.
The saving grace is that when I contacted customer service Louraine has reassured me that the other refund will now be processed. Whilst I’m grateful she was able to put this right, it could have been so easily avoided and you may have made a sale if the right item was sent originally.
17 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good afternoon Rebecca,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear that you received an incorrect item, we would urge you to reach out to us via customer services at your earliest convenience so that we are able to advise you further and resolve any issues.
You can do this in a number of ways including email, Facebook and apple message: https://www.warehousefashion.com/customer-service
Logging the return on the portal as the incorrect item doesn't automatically process a refund upon receipt.
Should you have any issues or concerns please do reach out to us and we will always be happy to help.
I am pleased that Louraine was able to resolve you issue and I will be sure to pass your kind feedback over to her too.
Take care,
Fiona
Antwoord van Warehouse Fashion
Hello Amy,
Thanks for reaching out and leaving this review, it's great to hear about the service provided by Pauline
I'll be sure to pass on this feedback
Thanks
Samantha
Quick response and support from Nico
Such an easy and great experience to get my return sorted via facebook as I couldn't access it via my app. Thanks to Nico for a quick response as well!
15 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Chloe,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and easy service you received when you reached out to us for assistance with your return, I will be sure to pass your kind feedback over to Nico too.
Take care,
Fiona
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