Warm and Cosy Reviews 36

The engineers were very helpful and quick! They even broke down and removed the packaging from the product that I'd ordered myself from a warehouse and helped advise on some minor damage to the product. Would recommend

Steve recently replaced my mums really old storage heater for a new one
Everything went really well turned up when said and kept us informed
She’s very pleased with the new one I would have no hesitation to recommend them in future
Elaine Franklin

They take the bad reviews down and keep the good ones, rude to customers, hope you guys can do better and not take the political approach

Absolutely outstanding service from Steve and Andy at Warm & Cosy.
They reinstalled three Dimplex Quantum heaters that had been incorrectly fitted by a previous cowboy electrician, and also rewired two electric heaters, rewired a towel rail, modified the consumer unit fuses, and correctly reinstated the peak/off-peak supplies after the previous electrician left everything in a mess.
Steve and Andy are highly professional, extremely knowledgeable, tidy, and organised. They don’t give up when faced with complicated issues — they investigate properly and always find the right solution.
I am genuinely impressed with their work and would highly recommend Warm & Cosy to anyone looking for reliable, competent and trustworthy electricians.

I’m extremely happy with the service I received from warm and cosy . From start to finish, they were professional, punctual, and maintained great communication throughout the entire process.

Steve has been incredibly helpful, always quick to respond to my queries, even outside of his working hours, which I really appreciate. Andy was very kind and clearly an expert at what he does, just like Steve. Both of them worked efficiently and left my home tidy and clean after the installation.

There was a small accident (which could happen to anyone), but it was handled immediately and with such genuine care. They even sent me two beautiful flower bouquets, a gesture that truly went above and beyond my expectations. They also check that all four heaters were working perfectly, which shows how much they value their customers.

I highly recommend this company for their professionalism, workmanship, and outstanding customer service.

Steve and his Colleague was excellent.
I would recommend them for my economy 7 storage heaters.
I was very happy with all they done, taking the old heaters away and the bricks.
So give them 100% as I was very pleased with them.
Olive..

Speedy response to all queries, clear advice on options, excellent product knowledge, good time frames from order confirmation to installation, exceptionally tidy and precise workmanship. Family business with a lot of heart, they clearly love what they do and are dedicated to excellent service, thanks so much, Sivashnie

Really great service and filled me with confidence. Good follow up. Very patient and amiable on the day and gave useful explanations where helpful. You feel they are trying to get you the very best result. Very impressed.

From the very first contact with Steve every single detail of the installation of my Dimplex Quantum heater could not have been better.

After I sent a couple of pictures of where I wanted the heater installed, Steve explained exactly what the procedure would be prior to his visit and then on his arrival with Andy got on with the job without really impacting on my day to day business.
The heater was installed in the time frame Steve had mentioned and when he and Andy had cleaned up and were ready to leave, Steve gave me a quick overview on the heater and programmed it to the settings I am still using now.
All in all a true 5 star installation and heater that needs 6 stars.

Steve was so professional throughout the whole process, from our initial enquiry, to completion of the work.
Steve is very knowledgeable of Dimplex HHR storage heaters and he responded promptly to the numerous enquiries we had. He brought his Warm & Cosy team along on the agreed date for the work; they were on time, courteous and left the place exceptionally clean and tidy.
We would not hesitate to recommend this company to others who are considering upgrading their storage heating system.

Steve made the installation a very pleasant experience kept mess to a minimum and was very informative answering all my questions would definitely recommend to anyone.

Recently had an ancient storage heater replaced. Steve was very helpful during the site visit, the new heater was ordered and installed faster than I thought possible. He and his daughter fitted it efficiently and left everywhere immaculate. Follow up call the following day to ensure all was well - it is. I am indeed now warm and cosy! Highly recommended.

Excellent communication throughout including the original assessment, arrangement of works and post install care.
Work was completed to a high standard and in good time. Everything was kept neat and tidy with property left in condition found. Would highly recommend.

Really helpful, prompt and efficient installation by Steve and good after-care. Great communication. Thank you very much. Also excellent piece of kit!

Steve and the team were quick, efficient, friendly and very professional. Service is great, follow up call the next day and very pleased with the new storage heater. Would recommend 100% and my home is now warm and cosy. Thanks again.

Steve was friendly and helpful when contacted initially and visited promptly to help with an electrical failure to our storage heaters. A thorough reassuring check was made of our system and all has been well since! Additionally a phone call was made to us the next day to check that all was well. I would definitely use the company in the future if needs be and would thoroughly recommend.

Very prompt and efficient service. Installation was very professional and the heaters work a treat!

The work was excellent, great quality, done really efficiently and all tidied up afterwards. Steve and his colleagues were very friendly and helpful and I would definitely recommend them to anyone (I have already recommended them to a work colleague). Thank you

Steve was amazing. He kept me and my tenant fully informed throughout the process. He was knowledgeable and gave lots of options when replacing 3 heaters. Work was done in a professional tidy manner with before and after photos. Would recommend Steve and Warm and Cozy to anyone that has a need for electrical and storage heaters.