Warmserve Plumbing Reviews 

If I could give 0 stars I would.
Had work carried out in April. Needed my toilet fixing and a boiler service. Completed the service and passed the boiler on the day, they had to come back for parts to fix the toilet.
I paid cash to the engineer for the service. Also needed parts for the boiler as there were signs of leaking on that.
I had a call from the office to book in the remaining work with an invoice. The invoice did not reflect the money I had paid for the service. They contacted me back and confirmed the engineer had the cash (this didn’t sit right with me, why hadn’t he contracted them to inform them of that payment? He was sat in his van long enough on my drive after completing the work).
A couple of days later 3 engineers turned up. Two fixed the toilet and were efficient and left. The engineer replacing the part on the boiler was the same who completed the service. He called down and asked me to turn back on the water. Which I did. A few minutes later my son alerted me to water pouring from my kitchen spot light. I called up and went to find out what he had done. He stated he didn’t realise he hadn’t placed the shower head back in the bath. Now I am still unsure as to why he’d removed it from the holder in the first place. There was also clear water marks now visible along the ceiling and water had poured down the wall into my larder. The engineer completed the boiler repair and stated he would contact the office and explain what had happened. I went back upstairs and found that there was a small leak still with the boiler.
My husband contacted the office understandably upset at what I had told him had happened. The office was extremely apologetic, however they did not appear to have been informed of the incident by the engineer. They stated they would send another engineer around to assess the damage and sort the leak. Who turned up? but the same engineer. So of course the damage was never assessed. I also had to throw out food from the larder form water damage. Not to mention the inconvenience of it all, being 5pm and two young children waiting for their dinner.
Now a couple of days ago we received an invoice for the remaining work; 2 months later. After never having the office contact us to see what damage had been caused.
Not trusting this company we arranged our own checks on the electrics.
I wound absolutely never recommend this company or have another one of their incompetent engineers step foot in my house again. Avoid!

Delays in carrying out boiler inspection.Complained to engineer when he finally arrived that there was water leaking from the condenser.He inspected the boiler that was not leaking at the time even though there were clear signs that there was water stains on the internal casing.He passed the the boiler but did not register there signs of a leak in his report.This led me to switch to British Gas who came to inspect the boiler and failed it immediately as un insurable with them due to leaks that had been there for a longtime.I contacted WARMSERVE and they said they can’t help as the engineer did not include it in his report and I should have reported it myself.

They got back to me quickly. The engineer was polite and got the job done quickly. Would recommend

The heating engineer Chris came out on day we arranged they did a complete replace of 10ml pipe work to 15 ml pipe work. Excellent work very happy everything is working good now.
They were very helpful on the phone as well.

I had a boiler leaking issue, but it was not happen all the time, so for the first visit, during which the engineer was unable to identify the leak because it was not active at the time. He specifically advised us to record the issue if it happened again, which we did. Then they advice to visit again but with another examine fee, even I emphasis it was a follow up case (we already paid for the first visit). They insist, said will do more test then. when i ask why no test in first visit? They didn't reply email and disappear.

Boiler Installed
Just had a Baxi boiler installed by Chris.
Very happy with the work Chris has put in, very neat and seems may have a little ocd!
Tim the electrician that visited was also great and also the staff on the telephone were very helpful and polite.
Highly recommend Warmserve for boiler installations.

Fantastic, quick service. House Alarm system broke overnight. Simon came, diagnosed the issue, and resolved it within the hour meaning very little disruption. Would recommend to everyone! Thanks!!

I had a callout the same day as I phoned.
The engineer Steve called me an hour before he arrived which was very helpful.
The combi boiler had been intermittently cutting out recently so was left without heating or hot water.
The issue was a blockage which was identified and rectified quickly.
I hightly recommend Warmserve and thank you Steve

We had an appointment with gas and electricity and since we have been chasing for quotes. it seems impossible. do not think this company wants jobs . very disappointing. i will avoid in the future considering their services

Always a great service with warmserve, never any issues and always out same day or next day when I need them

Excellent work from Steven, quickly but not superficially, fixed two problems, of a very old plumbing system.

Great job, quick, efficient and kept us informed throughout as well as answering all my questions that I am sure have they have been asked a hundred times before! Thanks Pete & Shaun (and good luck with Stoptober!)

Thank you to Warmserve for their continuous support with our rental properties. Their professional and reliable approach has made it simple to ensure our properties are compliant and maintained both proactively and reactively. We regularly receive positive feedback from our tenants and can’t thank them enough.

Had Warmserve sent to us as an emergency call out through our home insurance. A lovely plumber named Steve arrived, he was very friendly and knowledgeable. More importantly he worked out what was wrong and fixed our water leak quickly and efficiently. Thank you Steve for restoring our water and heating! Would highly recommend!

Have just had an electrical test and check with Warmserve through POBL my landlord.
Tim the electrician put me at ease and talked me through what he was doing, changed a light and a fire alarm for me.
Respected my home well and put a sheet down.
He was a very nice young man.

I am a customer of Wales & West Housing association.
I have had work undertaken at the house over the last week.
Rob has been brilliant and is a real credit to your company.
Please pass my thanks to Rob and the electrician.

I have been using Warmserve for a few years. They have been very helpful, reliable and a pleasure to deal with. Very quick response when we spotted a leak in our bathroom, where a same day call out was arranged. Would not use another plumbing company other than the Warmserve team.

Had a call out today for a boiler breakdown.
Nice chap called Steve came, quickly found the problem and went to pick up a replacement part.
All fixed within 2 hours, and seemed to be a reasonable price.
Thank you Steve!

Superb team! A member of the Warmserve quotes team arrived at my property within the timescale we agreed. Very polite and very informative on which boiler would suit our needs. On the installation day, the engineers arrived at 9am and completed the installation the same day. Again, very polite members and no mess unlike a previous company I used to install new radiators in my property. Highly recommend this company!

They came out as part of my home emergency service insurance for a boiler leak and the chap turned the boiler off and closed the cold water feed as he said it needed a right hand manifold and it needed to be orderd. It would be done in a few days as it was bank holiday wkend. Well I thought I could manage for a few days knowing it would be fixed. After a call from the insurance telling me that I would have to pay an extra £219.00 for the job to be done and having paid this another boiler engineer turned up at 1.35pm 29th Aug 2024 and was left to fit the part. After an hour I could feel the heat of the radiators and the hot water was on again so I went to check and he was on the phone to his office ordering more parts and asked him why to which he replied that the boiler could explode as the burner may need to be repaiced as it could be cracked and he said that a gas feed pipe could also be replaced as it was outdated when I asked him if the gas pipe was broken he said no. He said that he would need to turn the boiler off as it could explode if turned on and he demonstrated this by switching the boiler off and on three times and after the ignition it ran quietly the usual hum that it had done for the last 10 years as it is a worster bosch. But he said he had to turn it off as it could explode???? He left at 3.30 pm in a rush to avoid any more questions:) As he has demonstrated this to me three times when turning this on and off. he said it was something to do with the gas and air and I said I am a pensioner I need the hot water and he told me he did not want to hear sob stories and that I had been without hot water since the 25th aug 2024 he said a bit longer will not hurt, He went on to say he had a wife and children to feed and I was puzzled at that as this has nothing to do with my hot water? As a pensioner I cannot be expected to pay for parts that could possibly not be needed. So now 7 days without hot water and another note from my insurance to say they need another £366.00 to be paid before I can have my boiler on but they cannot be sure this will fix it. I have refused this and have called my usual service compny who I hope will find out what this chap has done as the boiler was working ok having been serviced just a few months ago. I now regret my call to the emergency insurance and should have called my service engineer. I will not be renewing my insurance with Policy Expert as I need to know that my home and my contents are safe if ever an emergency arose and this was an eye opener. So rather to pay more for insurance with a company that outsources their claims to a loss adjuster who then tries to put you off claimimg where I believe would prefer to close the claim. Instead I decided to continue with the claim as I just wanted my boiler fixed. The two rimes these boiler engineers came, the work deemed as urgent is not fixed. They had been told that the customer is an elderly person with partial sight they are not interested.
Original call out to the insurance 25th August told he would be there in two hours but did not arrivre, called my insurance again on the 26th and they said the plumber would be there. Arrival of the boiler engineer was due on the 25th but he came on the 26th. The return of the engineer was on the 29th August where the boiler is still not fixed.
My own service engineer came and checked out did say that the parts needed were not urgent and will check this again on their next sercvice then if anything needs to be replaced they will do this then as they have brackets to fix also for the fluebut not urgent as all is secure. the ignition is slight and will be checked again on the next service. He did mention about how some take advantage of people.
Anne BSc Ceng, MFA.
Update Warmserve called on the 25th September 2024 asking me to remove my review and asking if there is anything they could do for me to remove my review and I told them I do not need money or anything else. However I would like an apology from their plumber but I am afraid I cannot remove my review as this was written as an honest account of my experience of events. In the first place it is to the shame of NPA who allowed their contractor to phone me as this call was harassment in trying to buy me to remove my review. Now will have to escalate this to Gas Safe for an inspection of their work as they have reported to the insurance my boiler as dangerous due to explosive ignition and should be switched off. Well at present it is on and it is very quiet. We will have to see what Gas Safe Health and safety will reccommend.

26th August 2024