Warmworks Reviews 

4.325
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The workers from Warmworks (Sureserve) arrived promptly. They were efficient, tidy, pleasant, cheerful, knowledgeable, very helpful and worked as a team. The work was completed on time A most pleas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I can't thank the guys at Northseal Facades enough for their fast and clear communication throughout the project. Special thanks to John, Eddie, and Roman for their hard work and attention to detail d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently had a new boiler installed, new radiators, new smoke alarms and new ......, the company provided a super service, hassle free and very well organised. All the men involved where very quick a... Toon meer

Beoordeeld met 5 van de 5 sterren

From the point of initial contact, the process and options were discussed with us to decide which package was best for our home. The works carried out were on time and better than we hoped.... Toon meer

Bedrijfsgegevens

  1. Energieopwekkingsapparatuur en -oplossingen
  2. ook in
  3. Aannemer voor isolatie
  4. Ketel- en verwarmingsdienst

Over Warmworks

Geschreven door het bedrijf

Warmworks is committed to providing affordable warmth to homes, families and communities across the country. We have helped tens of thousands of people to better manage their energy use and live warmer, happier, healthier lives.

We were founded in 2015 as a joint venture partnership between Energy Saving Trust, Changeworks and Sureserve.

Since then, we have supported more than 50,000 households through our work across the UK.

We have continued to expand our work, taking on new contracts and building our presence across the UK. We now have more than 180 members of staff based at our offices in Edinburgh, Newcastle, Kirkwall, London and Stornoway.

Our commitment to our values, to doing the right thing by our people, our customers and our communities, is what defines us as a business.

Our work

Our work is a key part of the drive to reduce carbon emissions and the transition to a net zero society. Our role is to ensure that this transition to low-carbon living, with its rapid shift towards new, renewable technologies in people’s homes, includes everyone, especially those who need extra help and support to adapt to change.

Our Customer Promise

Geschreven door het bedrijf

We promise to provide you with a first class, professional service. We’ll take your needs into account, keep you informed and make sure you’re supported every step of the way.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(4.325)

896 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Great workers.

The workers progressing the project and carrying out the work were efficient and polite, but administration left something to be desired- I am still receiving letters to sign.

7 mei 2026
Logo Warmworks

Antwoord van Warmworks

Hi Richard,

Thank you for leaving us this review, and we're very glad to hear that you found the operatives to be efficient and polite, as we make every effort to ensure that this is the experience our customers receive.

We're sorry to hear that there seems to have been an administrative error. I've asked our Team to look into this to allow it to be rectified, and we'll look to get in touch with you in a few days to ensure that you are no longer receiving reminders.
In the meantime, if there’s anything further we can help with, please don’t hesitate to get in touch on 0808 164 4300 or enquiries@warmworks.co.uk.

Best wishes

Kirsty

Beoordeeld met 5 van de 5 sterren

Fantastic Service

The staff we dealt with were extremely helpful. The whole process from the initial inspection of the property, the recommendation's & final inspection after the work was carried out was superb.

12 mei 2026
Beoordeeld met 5 van de 5 sterren

Comms was brilliant throughout

Comms was brilliant throughout - was made aware at every stage what was going to happen and when, and everything that did happen (planning, execution, inspection) happened exactly as scheduled.

12 mei 2026
Beoordeeld met 5 van de 5 sterren

This was a totally professional company…

This was a totally professional company to carry out my central heating installation.From being accepted.everyone was totally professional and I was kept updated on every step of the scheme.Chloe in the office kept me updated from deliveries to carpet fitters to sign off. The installers arrived when I was told that they would and left my house tidy and disposed of all their rubbish when it was handed back over to me at the end of the day.Definitely a five star experience.Thank You.

7 mei 2026
Beoordeeld met 5 van de 5 sterren

Great service

They answered any queries and explained everything. From the first contact to inspection was swift, efficient and friendly service.

7 mei 2026
Beoordeeld met 5 van de 5 sterren

The team that done the work in my…

The team that done the work in my house surpassed all my expectations, don't ever let that team go ,for an elderly woman like myself they went away above what they were supposed to do ,they helped me to do things that they didn't have to do

11 mei 2026
Beoordeeld met 3 van de 5 sterren

Lack of planning, leading to waste of time and moneyContracters sent to complete work…

Contracters sent to complete work without checking whither jobs were possible or not

6 mei 2026
Logo Warmworks

Antwoord van Warmworks

Hello,

Thank you for leaving us this review. We're sorry that you were disappointed that not all energy efficiency improvements were suitable for your home.

All improvements recommended are subject to a further and more in-depth technical survey by the installers to ensure that they are technically suitable for each individual property. I've asked a member of the Customer Service Team to contact you to ensure that any concerns or questions you have around the process have been resolved, but if there’s anything further we can help with, please don’t hesitate to get in touch on 0808 164 4300 or enquiries@warmworks.co.uk.

Best wishes

Kyle

Beoordeeld met 5 van de 5 sterren

Awesome job

From first contact through inspections deliveries the work being completed cleanly on time to final inspection - the level of service given to us by everyone was more than excellent

11 mei 2026
Beoordeeld met 5 van de 5 sterren

Very quick and efficient response at…

Very quick and efficient response at every move with enquiries and service from all staff, including call handling staff, plumbers, electricians and inspectors. Support network for all stages of the work was faultless. A stand out company all round which others should follow the example of. I cant thank Chris, Paul, Dave, Jason, Jennifer Sandy Gary and Harry enough. SUPERB STAFF. !! To all those involved, a massive thankyou from a very grateful client. Why don't other companies work like you ? I can't recommend the organisation highly enough.

7 mei 2026
Beoordeeld met 5 van de 5 sterren

Fantastic SchemeThe process from start to finish was…

The process from start to finish was excellent. The lady who surveyed our home was knowledgeable , polite and explained how everything worked. The McInnes group who installed the equipment were above excellent every member of the team worked so hard from start to finish. They respected our house and took pride in doing a good job. The house was left immaculate. Every step was explained to us and safety was paramount at all times throughout the process. We are delighted it is pleasure to sit in our home now. Thank you to everyone at warm homes for making it possible.

11 mei 2026
Beoordeeld met 5 van de 5 sterren

Great from start to finish

Great from start to finish, everybody I spoke to on the phone and who came out were professional, friendly and helpful
Would recommend and already have
Thank you for everything

11 mei 2026
Beoordeeld met 5 van de 5 sterren

Brilliant scheme from Warmworks and the Scottish Government

After falling seriously ill, being diagnosed with a life limiting illness and becoming too ill to work, I was at home more than ever. And always cold.

I heard about Warmworks online, I initially was looking for grants to help with doors and windows, however I came across the Warmworks scheme. I checked that this was genuine and not a fly by night operation and I was able to confirm this was indeed through the Scottish Government.

I contacted them, and within a week an energy surveyor had been out to assess my property and make recommendations. Within a further two weeks I received confirmation that I was eligible for a full new heating system, boiler, radiators, trv's, magnetic filters, complete new piping thoughout,interlinked smoke alarms, heat detector and co alarm. I accepted these proposed works and was contacted by City Technical Services to arrange carrying out their survey, City Tech rep came out quite soon and my appointment was then booked for two weeks later. The admin process was really easy and went smoothly.

The day before fitting, the materials were delivered to my house for the next day. A carpet fitter attended to lift my carpets, however I had to arrange removal of kitchen laminate myself and make sure furniture was moved as agreed with surveyor

On the day, the team arrived at 8am, they were very nice and helped me get my things together and get out of the house (you need to leave on the day of the work). The install was finished same day and on my return the engineer explained all the work, how to use the TRVs and thermostat, gave me paperwork etc. A builder arrived to cement up holes made for new pipes on the external and the house was left as tidy as they found it - but with a lot more dust.

The carpet fitter arrived the next working day and relaid the carpets.

The job was done really well, with minimal damage to the decor around the radiators. The quality of the work is outstanding. The house heats up in 10 minutes, my old one used to take an hour or so to warm the place. Im seeing a massive improvement in gas usage as well. It was a bigger upheaval than I had expected because of carpets, moving furniture & the dust but it has been absolutely worth it and ive never been this warm here before! So glad this scheme exists. It is really worthwhile and has improved my situation greatly. Thanks Warmworks & City Tech. :-)

24 april 2026

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