Warmworks Reviews 

4.325
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The workers from Warmworks (Sureserve) arrived promptly. They were efficient, tidy, pleasant, cheerful, knowledgeable, very helpful and worked as a team. The work was completed on time A most pleas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I can't thank the guys at Northseal Facades enough for their fast and clear communication throughout the project. Special thanks to John, Eddie, and Roman for their hard work and attention to detail d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently had a new boiler installed, new radiators, new smoke alarms and new ......, the company provided a super service, hassle free and very well organised. All the men involved where very quick a... Toon meer

Beoordeeld met 5 van de 5 sterren

From the point of initial contact, the process and options were discussed with us to decide which package was best for our home. The works carried out were on time and better than we hoped.... Toon meer

Bedrijfsgegevens

  1. Energieopwekkingsapparatuur en -oplossingen
  2. ook in
  3. Aannemer voor isolatie
  4. Ketel- en verwarmingsdienst

Over Warmworks

Geschreven door het bedrijf

Warmworks is committed to providing affordable warmth to homes, families and communities across the country. We have helped tens of thousands of people to better manage their energy use and live warmer, happier, healthier lives.

We were founded in 2015 as a joint venture partnership between Energy Saving Trust, Changeworks and Sureserve.

Since then, we have supported more than 50,000 households through our work across the UK.

We have continued to expand our work, taking on new contracts and building our presence across the UK. We now have more than 180 members of staff based at our offices in Edinburgh, Newcastle, Kirkwall, London and Stornoway.

Our commitment to our values, to doing the right thing by our people, our customers and our communities, is what defines us as a business.

Our work

Our work is a key part of the drive to reduce carbon emissions and the transition to a net zero society. Our role is to ensure that this transition to low-carbon living, with its rapid shift towards new, renewable technologies in people’s homes, includes everyone, especially those who need extra help and support to adapt to change.

Our Customer Promise

Geschreven door het bedrijf

We promise to provide you with a first class, professional service. We’ll take your needs into account, keep you informed and make sure you’re supported every step of the way.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(4.325)

896 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The service I received from start till…

The service I received from start till finish, was excellent. The advisor who processed my application, The assessor who approved it, The gas fitters and the carpet fitter I give 10/10. They were all respectful, professional and helpful. Full marks from start till finish.

3 mei 2026
Beoordeeld met 5 van de 5 sterren

At first we were told by engineer that…

At first we were told by engineer that the other had phoned in sick which was out of his control he kept us updated at all times to what was happening, about half past 11am the second engineer arrived because work was held up with this situation we were unable to get into our till almost 9 pm but the work that was carried out was to the highest of standards and we were delighted with the finished job and also place was left very tidy. With job being held up on the wed carpet fitter could not come back till next day and builder to finish outside returned early Friday to finish inside cupboard and outside pipe.
Over all we were very happy with everything that was carried out from start to inspection of insulation
Great guys very polite and professional fitters could not fault the whole experience of having full system fitted

22 april 2026
Beoordeeld met 5 van de 5 sterren

Warm works Boiler & Heating installation

Excellent ,pleasant service from telephone conversations to pre delivery of materials day before installation.Engineers on time,professional ,fast & friendly. The whole job completed in One day.
Clearance of all old materials uplifted next morning fast & efficient.

14 april 2026
Beoordeeld met 5 van de 5 sterren

Full central heating system …

Very happy with the way the work was handled, we were kept informed throughout, the plumbers arrived promptly and the central heating system was installed in a day. Carpets were refitted the following day. Our thanks to everyone involved, all very friendly and professional

29 april 2026
Beoordeeld met 5 van de 5 sterren

Happy customer

Great experience very quick from start to finish, every member of staff I dealt with was extremely helpful and professional and would definitely recommend to friends and family.

28 april 2026
Beoordeeld met 3 van de 5 sterren

Happy with the work couple of issues but got sorted

Everything went quickly after my application, communication from warmworks was good they were always happy to help if they could when I called up. A couple things let it down, one being when my heating system qnd new boiler got installed, the pressure dropped the night it got installed. I waited until saturday morning and called the emergency line as I had no heating/hot water with a 1 year old in the house.. never got any answer and was prompted to leave a message. I was eventually contacted on Sunday about my issue and someone was sent out on Monday to fix the problem (it was a leak from the pipe under the floorboards). I just found it frustrating having to call an emergency out of hours line to not get through... however when they did contact me it was sorted fast. The other problem was the carpet fitter telling me he would be out to put the carpets back properly. I was working this day so my mum waited in for him the whole day to not show up, I phoned warmworks for them to try and get a hold of him and they weren't able to, I wouldn't say its there fault as I think the carpet fitters are third party and was told they work of there own schedule but it wasnt great getting someone to sit in the whole day for them to no show, and I couldn't put my little girls room back together until the carpets were sorted so had to have her sleep in my room until he came out.

3 mei 2026
Logo Warmworks

Antwoord van Warmworks

Hi Angela,

Thank you for taking the time to leave us a review of your experience, and I'm very glad to hear that you found the Customer Service Team to be helpful and responsive.

We're sorry to hear that you experienced any unnecessary delays throughout your application, and I've asked a member of the team to contact you to ensure that any concerns you have around your application are resolved. However, if there’s anything further we can help with, please don’t hesitate to get in touch on 0808 164 4300 or enquiries@warmworks.co.uk.

Best wishes

Kyle

Beoordeeld met 5 van de 5 sterren

Everyone was very professional

Everyone was very professional. Innes Group were great, they turned up on time, they were understanding to my disability needs and very helpful, they did a great job.
Everyone was brilliant from start to finish. Thank you all

30 april 2026

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