I had a very pleasent experiance with Melissa Clifford ever since I started filing my warranty claim. She was very helpful & patience in directing me step by step to complete the process and handled... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... Toon meer
Bedrijf heeft geantwoord
I had to use this company in order to get start a replacement/warranty process on an BioIonic curling iron. After having the product for just over a year (and now just outside the one year warranty pe... Toon meer
Bedrijf heeft geantwoord
I recently reached out to Warranty Valet for a refund on my Lowe’s Kobalt 24V Drill, which had unexpectedly stopped working. The entire return process was smooth and hassle-free. Their team was prompt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Hulpdienst bij geringe vorderingen
- Huishoudelijke apparatuur klantenservice
- Business to Business-service
Geschreven door het bedrijf
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Contactgegevens
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, Verenigde Staten
- support@warrantyvalet.com
- warrantyvalet.com
Process of filing the claim for my Ring…
Process of filing the claim for my Ring Camera seemed tedious, but I must praise Melissa Clifford who relentlessly followed through. She responded quickly to all of questions and concerns, contacted Ring and resolved my issue. One thing though, I didn’t like dealing with Ring folks in Philippines. Not only I can hardly understand them, they were also very rude and unprofessional. Melissa in the other hand, was very courteous and is an outstanding customer service/claims agent and I appreciate her immensely
26 mei 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you so much for taking the time to share your experience, Jeong. We’re delighted to hear that Melissa provided such outstanding support and followed through to ensure your Ring Camera claim was successfully resolved. Your kind words mean a great deal to our team.
We’re sorry to hear about the difficulties you experienced with Ring’s support and appreciate you bringing this to our attention. Please be assured that we are committed to minimizing such challenges by delivering a smoother and more efficient claims experience through our service.
We’re grateful for the opportunity to assist you and deeply appreciate your recognition of Melissa’s dedication. If you ever need assistance again, please don’t hesitate to reach out.
Great service..very responsive to…
Great service..very responsive to questions and concerns. I am glad I purchased the warranty service for the year. The return was simple at the store. Totally worth the $19.99 to do the leg work!
31 mei 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for taking the time to share your experience with us, Michelle. We’re truly glad to hear that you found our team responsive and that the warranty service added value to your purchase.
It’s great to know the return process at the store was straightforward for you. Making things easier for our customers is exactly what we aim for. We're grateful for your trust and are always here whenever you need support.
Thank you again for choosing Warranty Valet.
Absolutely rubbish
Absolutely rubbish, I repeatedly got asked for the same information about the repair needed on my washing machine, and told over and over again that they'd emailed the relevant company, and were waiting for their response.
I've been in touch with my bank and they have blocked any further payments. I'm still waiting for this company to send me an email, confirming that they've also cancelled my subscription...
5 mei 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your feedback matters to us, and we’re committed to addressing your concerns. We understand how repeating information and experiencing delays can be frustrating.
Please know that any information we requested was necessary to help move your claim forward with the manufacturer, and we have been actively communicating with the brand on your behalf.
Regarding your subscription, it was promptly cancelled upon your request. You could have viewed the cancellation status by checking your dashboard under your profile. As you requested email confirmation, we have sent one.
We completely understand how you feel, and we're here to support you. If you still need assistance, we’d be glad to help in any way we can.
Pay a $29 membership to Repair $24 airfryer???
Are you serious? Paying a $29 membership to repair a $24 air fryer is ridiculous!!! Why pay for a warranty if in the end they send you to this company that in order for them to take your case you have to buy the membership that they tell you that you have to buy it for free for 14 days to start your case and that you can cancel it at any time but when you go to cancel it after 14 days they tell you that if you do it they will not continue with your case!!!! Stay away from this company that is useless and all they want is to steal your money!!!!
10 mei 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify a few points to avoid any misunderstandings. Warranty Valet is not the manufacturer of your product, nor do we hold any authority over the product or the brand. We are an independent service that helps customers who find it difficult to file warranty claims on their own.
We never require anyone to purchase a paid membership to start a claim. You were using our Free Trial plan, and at no point were you charged. As per your request, your trial plan was promptly canceled, and we ensured that no charges were applied.
We have never forced our customers to choose our paid service. Our goal is always to be transparent and helpful, and we have successfully assisted many customers in resolving their warranty issues—sometimes even at no cost.
We’re truly sorry that you feel this way, and we’d be happy to continue assisting you if you still need help. Please don’t hesitate to reach out—we’re here to support you.
Cannot cancel subscription
Cannot cancel subscription
I was referred to this company when I bought a pair of flip flops that broke after less than 1 month. Given the price, I expected to get immediate refund direct from the company (a supposedly reputable one). However I was referred to warranty valet instead.
They got me the money back - but that was hardly onerous work given the price paid and the short product life.
The reason for poor review is fact that I cannot cancel my subscription, I have emailed them now 5 times about it. They say it’s cancelled but when I try to remove my card details it tells me I’m still subscribed.
I don’t recommend them !!
27 april 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for taking the time to leave us a review. We worked diligently on your claim and are pleased to have been able to assist you in securing a £47 refund as a voucher. We're disappointed to hear that our efforts were not reflected in your review, especially as we strive to provide a high level of service.
Regarding your subscription cancellation, we can confirm that your request was received and has been processed successfully. We understand that issues with account management can be frustrating, and we apologize for any inconvenience caused.
We’ll continue to focus on improving our services and make sure that any issues you raised are properly addressed moving forward. Your feedback helps us grow.
BREZZY! Using this service made it much easier…
Using this service made it much easier to resolve and receive a new product. Communication was the very, very best with prompt responses and a favorable resolution.
12 maart 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for your fantastic review, Kathy! We're thrilled to know that we could make your Earbuds warranty claim process effortless and worry-free. Your satisfaction is our top priority! If you ever need assistance again, please don’t hesitate to reach out.
Very helpful, supportive and patient!
I cant explain how helpful, supportive and patient the valet team have been, especially during such a stressful time. I recently travelled interstate to Melbourne, and upon arriving had issues with my luggage bag. In a timely manner, the valet team accepted my claim and told me to take the bag into a service centre. Again, the team at the Mulgrave office (especially the reception girl and Matt the manager) were nothing but supportive and helpful. In a week, they had my luggage bag sorted so I could return home. If I could give a 10 star rating, I would. I am very grateful and appreciate of everything. Thank you!
24 februari 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for your kind words and for sharing your experience! We understand how stressful travel issues can be, and we’re so glad our team could support you when you needed it most. It’s wonderful to hear that we could resolve your luggage issue quickly, allowing you to continue your journey with ease. Your appreciation truly means the world to us.
If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for being a valued customer!
it is very helpful
it is very helpful, convenient, hassle free.
7 januari 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for your feedback, Xia! Your satisfaction means so much to us. If you ever need further assistance in the future, feel free to reach out as we are here to help!
Melissa was very helpful and easy to…
Melissa was very helpful and easy to deal with , recommend anytime
16 januari 2025
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for your wonderful feedback, Mick! We're delighted to hear that Melissa provided excellent support and made your experience smooth. Your recommendation is greatly appreciated!
Highly Recommend!!
Melissa was great! She helped me through every step of the way replacing my juicer. Communication was easy and fast. I also received my replacement product really fast! I recommend warranty valet.
12 december 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you for your kind words, Shavine! Your recommendation means a lot to us, and we're glad you're happy with your replacement. 😊 If you ever need assistance again, we're here to help!
Friendly, Efficient and Very Personal Service
I cannot praise this company highly enough.When my oil filled radiator broke down, I came across them on a random google search about warranty claims and decided to try them as I am deaf and really struggle with conducting business by phone. It was well worth the very reasonable transaction fee to have the weight of dealing with the claim removed from my shoulders. I was amazed at the friendliness, efficiency and openness.
Every part of the online chat was conducted politely and efficiently with the same two people and I received a prompt email record of the conversation. I merely had to provide my details and upload proof of purchase. The upload procedure was very straightforward I was completely amazed when a brand new replacement radiator arrived four days afterwards, no questions asked.
It was so refreshing to be able to deal online with real people and not have to plough through endless layers of A.I. questions and robots.
I would have no hesitation in recommending this service if, like me, you find such claims troublesome or if you would rather not spend the time required. For me it was certainly money well spent. Thank you Warranty Valet!
4 november 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Thank you so much for your kind words! We are genuinely thrilled to hear about your positive experience with our service and your thoughtful recommendation. If you ever need assistance again, don’t hesitate to reach out. We're always here to help!
An Unnecessary Expense
Listen to me, consumer. DO NOT FALL FOR THIS. I work customer service. If you need help with a warranty, call the manufacturer directly. Do not pay a third party for them to call us. We're plenty capable and willing to walk you through it.
Peter, you should be ashamed of yourself. You know what you did.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hello Manuel, thank you for sharing your perspective. We understand that consumers can reach out to manufacturers directly for assistance, and we agree with you. Warranty Valet is built for those who may have limited time or need extra support navigating the claims process or facing complexities in their claim. Our goal is to provide convenience and peace of mind for our customers, not to replace direct manufacturer support.
We’re happy to discuss any questions or concerns you have about our services.
Fast and effective service!
Can’t say enough about how helpful this service was! I was struggling to get a claim in for my dehumidifier and found Warranty Valet via a random Google search. Couldn’t believe how fast they got helped me with a claim and I had my replacement unit in a little over a week.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Peter, Thank you for your kind words! We're thrilled to hear that we were able to assist you in your dehumidifier claim quickly and efficiently. It's great to know you had a smooth experience, and we’re always here to help whenever you need us. Enjoy your replacement unit😊!
Warranty Valet.com are NOT HONEST…
Warranty Valet.com are NOT HONEST COMPANY because they charged for help me but the never did, only promise and promise and then Valet has expired, only loose my time and money they're not serious people, they did nothing for me I feel worse now.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Angel, I'm sorry to hear about your experience and understand your frustration. I would like to clarify that the fee is for our claim assistance as we take the burden of your warranty claim, and we are still working on your ticket. We initiated your claim with the manufacturer in July, and the delay is from the manufacturer's end. The warranty expiration email is an automatic email that triggers based on the date of purchase you entered in the product details.
Competence appreciation
Up till now I have managed product warranty issues myself. Being sure to save receipts and original packaging, I have been successful in allowing companies to make good on their warranties. Recently I was introduced to Warranty Valet and thought I would check it out. My issue was with an item purchased at Walmart where the store return policy had expired and the one year Homestay warranty had not expired. Using the app gave me professional assistance and directed me to the successful tactic to go back to Walmart and receive store credit for the item.
Melissa Clifford was fantastic! I was thrilled to be working with a real person (not a bot) that was listening! She was prompt, concise and knowledgeable. The follow up experience was thorough and left me feeling very good about the service provided. Thanks, Warranty Valet - you & I make a good team.
29 juli 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Deborah, Thank you so much for your detailed review! We’re thrilled to hear that you had a positive experience with Warranty Valet. Your feedback means a lot to us, and we're glad you found the app helpful and the follow-up thorough. We’re committed to providing excellent support and are delighted that our team met your expectations.
Thank you for choosing Warranty Valet. We look forward to continuing to assist you in the future!
Excellent assistance from Melissa
Excellent assistance from Melissa , very happy with customer service
27 juli 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Jawaria, thank you so much for your kind words! We're thrilled to hear that Melissa provided excellent assistance and that you're happy with our customer service. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Highly recommend
This service is amazing! They gather everything you need, including pictures for your warranty. They submit it, follow up and take all the guesswork on how to proceed. I highly recommend! Thank you Melissa!
3 juli 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Amy, thank you so much for your wonderful feedback! We're thrilled to hear that you found our service amazing and that it made your warranty process easier. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thanks again!
I am very pleased with warranty valet
I am very pleased with warranty valet. Melissa was awesome with guiding me into getting a new suitcase.
27 juni 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Carol, Thank you so much for your feedback! We're delighted to hear that Melissa provided excellent assistance and that you're happy with your new suitcase. If you need any further help, don't hesitate to reach out.
My experience with warranty valet is a…
My experience with warranty valet is a great one. They help me to claim my AC back, they really relieved me all the stress of calling, email and everything they act on my behalf and I am very happy. Great customer service. I say yes to this.
5 juni 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Deborah, Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that we could help relieve the stress of your AC warranty claim. We truly appreciate your support and are here for any future warranty needs you may have.
It took longer than I expected to get…
It took longer than I expected to get my fitbit replaced but they made sure I got it. New fitbit works great.
1 mei 2024
Review zonder uitnodiging
Antwoord van Warranty Valet®
Hi Beth, Thank you for your feedback! We're glad to hear that you received your replacement and that it's working great despite the delay. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
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