A number of things: 1/ Quality only satisfactory, especially veneers which easily scratch 2/ washing machine will not function off the floor due to lack of water pressure which undermine... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought the stacking unit, a tall cupboard and a small cupboard. Very solid and robust. Definitely a 2 person job to assemble and move into place - but that’s due to the build quality. We found thi... Toon meer
Bedrijf heeft geantwoord
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... Toon meer
Bedrijf heeft geantwoord
The washtower and cupboard look great and are a very clever design that support the machine with minimal vibration. The instructions are very good. There are installed in a room 2m x 1.5m so the wash... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Contactgegevens
Nederland
- info@washtower.co.uk
- washtower.co.uk
4,4
Uitstekend
112 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Quality Furniture
Great product - high quality build and looks fantastic in our utility room. Excellent customer service - highly recommended……
14 februari 2026
Antwoord van Washtower
Dear Peter
thank you very much for your positive review. We really appreciate it! We are pleased to hear that your order looks fantastic in your space and that you are happy with the quality. Wishing you lots of enjoyment with your new laundry room.
Kind regards,
Ana - Team Washtower
Great company and product
Good sturdy product, packaged securely. Communication good and delivery on time.
7 februari 2026
Antwoord van Washtower
Dear Tony
Thank you so much for your lovely review! We're delighted to hear that you’re enjoying the product and that its sturdiness and design met your expectations. We truly appreciate your feedback and are happy to know you’re satisfied with your purchase.
With kind regards,
Ana - Team Washtower
Great product
2 februari 2026
Antwoord van Washtower
Dear Stefano,
thank you so much for your kind words! We're delighted to hear you're pleased with the quality of our units. We wish you lots of enjoyment with your new washing machine cabinet!
Kind Regards,
Ana - Team Washtower
Really good quality components
Really good quality components. Easy to build your setup on line. However not typical U.K. units as they come from Netherlands. So the base is very low and no option to have a plinth at base. Back panels are really low so any skirting boards will need to be cut or units won’t sit flush against wall. Also on when designing on line you get the impression that all units will be at the same height but they are not so won’t have level height. Units above the sink are too long so very little gap above sink. Had to have a small tap to make it fit.
26 januari 2026
Antwoord van Washtower
Dear Mr. Carpenter
Thank you for sharing these experiences with us!
Could you please contact our customer care team and perhaps with a video and/or front view image of the setup? We can than have a look at it to see what might need to be reassembled. Because the cabinets should be the same hight. One tip I could give you already: the cabinets should line up on top, and not on the bottom. That might fix the issue! Otherwise; do not hesitate to contact us.
Best regards,
Ana - team Washtower
Low quality wood
14 januari 2026
Antwoord van Washtower
Hallo Mr. Nichols
We are really sorry to hear that you are not satisfied with the quality of our cabinets. This is obviously not the experience we want to provide and we sincerely apologise for the inconvenience this has caused you. Please know that we take your feedback very seriously and are constantly working to improve both our products and our service.
We would like to contact you personally to discuss this further and find an appropriate solution together. We have tried several times to reach you by phone and have also sent you an e-mail.
We would be happy to help you and work together to find a satisfactory solution.
With kind regards,
Ana - Team Washtower
Washtower is as described and am very…
Washtower is as described and am very pleased with all units. It is all now installed in our new bungalow and at a very convenient height for loading and unloading. No more planB as to how to get myself back up again. Heaven.
27 december 2025
Antwoord van Washtower
Dear Margaret,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with our product and that you experienced our service as fast and reliable. Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse - team Washtower
Great quality and looks superb
We bought the stacking unit, a tall cupboard and a small cupboard. Very solid and robust. Definitely a 2 person job to assemble and move into place - but that’s due to the build quality. We found this easy to assemble - very clear instructions.
Overall very pleased with the result - the utility room looks fab!
1 februari 2026
Review zonder uitnodiging
Antwoord van Washtower
Dear Scriv,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with our product and that you experienced our service as fast and reliable. Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse - Team Washtower
Finishing details
Considering the cost of the furniture, some of the finishing (especially the interlocking areas) should be better. A bit long lead time, but overall pleased with the purchase.
14 december 2025
Antwoord van Washtower
Dear Criss,
Thank you for taking the time to share your feedback. We truly appreciate your honest comment.
We are sorry to hear that some of the finishing, particularly in the interlocking areas, did not fully meet your expectations. Please know that we are continuously working on product development and quality improvements, and your feedback is extremely valuable in this process.
We also appreciate your patience regarding the lead time and are pleased to hear that you are overall satisfied with your purchase.
With kind regards,
Ilse - Team Washtower
Thoroughly recommend
Very heavy. Not really a one-man job. However, very good quality materials and finished article is both pleasing and practical. Thoroughly recommend.
12 december 2025
Antwoord van Washtower
Hello Mr. Brown
Thank you for the kind review! We are very happy to hear that you are so pleased with your purchase and that you are satisfied with the overall quality. We wish you lots of enjoyment using your washing machine cabinets!
With kind regards,
Ana - Team Washtower
Amazing product
Really easy to navigate the website and place your order. We were kept up to date with delivery times. The cupboards were well packaged and my husband managed to put them up himself with a little help to lift them in place.Great quality and we are really pleased with the finished product.
27 november 2025
Antwoord van Washtower
Dear Bernie,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with our product and that you experienced our service as fast and reliable. Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse - Team Washtower
Antwoord van Washtower
Dear Sye,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with the quality of our product.
Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse - Team Washtower
Very good communication and very happy…
Very good communication and very happy with the product
19 november 2025
Antwoord van Washtower
Dear Margaret,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with our product and that you had a great experience with customerservice.
Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse - Team Washtower
A number of things
A number of things:
1/ Quality only satisfactory, especially veneers which easily scratch
2/ washing machine will not function off the floor due to lack of water pressure which undermines the whole raison d’etre. Hoping a plumber can help as water pressure in our house is generally excellent.
3/ Tall units unstable and during assembly.
Would I purchase again ‘No’. What started as a space saving exercise has backfired on us. We currently have a chest freezer housed where the machine was supposed to be, which was hardly the plan.
We also had initial delivery issues which took eight days to resolve.
Overall I am very disappointed.
24 november 2025
Antwoord van Washtower
Dear Mr T Thorne,
Thank you very much for taking the time to leave this detailed review. We truly appreciate your feedback, as it helps us to improve our products and services.
We are sorry to read about your experience and would very much like to discuss this with you in more detail to see how we can help. We have attempted to contact you by phone, but unfortunately have not been able to reach you.
Could we kindly ask you to contact us by phone or email. We would be happy to look into the points you mentioned and work towards a suitable solution together.
Thank you again for sharing your experience, and we hope to hear from you soon.
With kind regards,
Ilse - Team Washtower
Washtower…Tumble dryer/Washing machine combo unit
Just finished installing the Washtower tumble dryer/washing machine combo unit. Very clear and easy to follow instructions for putting together. Once built it is very sturdy. From ordering to delivery was very smooth and communication was excellent. I would highly recommend this company.
14 januari 2026
Review zonder uitnodiging
Antwoord van Washtower
Dear Tam,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with our product and that you experienced our service as fast and reliable. Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards, Ilse – Team Washtower
Antwoord van Washtower
Dear John,
Thank you so much for your positive review. We are delighted to hear that you are satisfied with our product and that you experienced our service as fast and reliable. Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse – Team Washtower
Antwoord van Washtower
Dear Clive,
Thank you very much for your positive review. We are delighted to hear that you are satisfied with the quality of our product and that you experienced our service as fast and reliable. Thank you for choosing Washtower, and we wish you lots of enjoyment with your purchase.
With kind regards,
Ilse – Team Washtower
Good product.
Easy website to use for design & order. Good online & phone assistance for queries. Our flat pack arrived in good time & in good order. Functional & good looking, it makes an excellent addition to our utility room.
31 oktober 2025
Antwoord van Washtower
Dear AMCN,
Thank you very much for your positive review. We are pleased to hear that you found our website easy to use and that our online and phone support met your expectations. It is great to know that your flat pack arrived on time and in good condition, and that you are happy with both the functionality and appearance of the product. We wish you lots of enjoyment with this addition to your utility room and thank you for choosing Washtower.
With kind regards,
Ilse – Team Washtower
Happy Utility room
Really happy with the delivery and quality of products. My husband fitted it himself and said he would recommend the washtower units
18 oktober 2025
Antwoord van Washtower
Dear Melissa,
Thank you very much for leaving this positive review. We are delighted to hear that you are happy with both the delivery and the quality of our products. It is great to know that your husband installed the washtower himself and would recommend our units. We wish you lots of enjoyment with your new utility room and thank you for choosing Washtower.
With kind regards,
Ilse - Team Washtower
Think the postage is a bit expensive not placed an order yet, but if postage can be revised we definitely will do
Think the postage is a bit expensive
Not placed an order yet but if postage can be revised we will do
21 december 2025
Review zonder uitnodiging
Antwoord van Washtower
Dear Mrs. Fuga
Would you be so kind to send us an email (info@washtower.com)
looking forward to your reply
Team washtower
All part were in the box and fitted…
All part were in the box and fitted together perfectly.
When built, good looking & strong.
21 oktober 2025
Antwoord van Washtower
Dear Mr. McClelland
Thank you so much for your detailed and positive review! We're happy to hear that you find our products solid and of good quality It's great to know the assembly went smoothly by following the instructions.
Enjoy our products, and thank you again for sharing your experience!
Best regards,
Ana - Team Washtower
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