Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly. Wavenet have helped with many tasks over our time with them and always a positive reso... Toon meer
Bedrijf heeft geantwoord
Emus made onboarding with Wavenet through my company's WiFi super straightforward. He replied to my initial email within 5 minutes and I was logged in within another 5. Very easy.
Bedrijf heeft geantwoord
Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He cam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contactgegevens
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, Verenigd Koninkrijk
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4,8
Uitstekend
3K reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfortunately I can't add 'Zero' stars.
Unfortunately I can't add 'Zero' stars.
The WORST company to deal with ever. Never answers the phone. They can't even contact Open Reach to do a line check on a failed internet connection. Our company internet has been down for 4 days and they have done nothing. At a cost of £10,000/hr to the business, they aren't interested. can't get through to support, don't answer tickets. just the worse.
29 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Hi,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
Kind Regards
Sebastien
Customer Insight Team
Reece Frendo
Spoke with (Reece Frendo)who is really helpful and sorted out my headset issues really quickly.
29 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you for your review Vanessa. Truly grateful for your post.
Nathan was very helpful troubleshooting…
Nathan was very helpful troubleshooting setting up Claude with Outlook in the UK, even though it seems less supported via Microsoft. It is very useful!
29 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you for your review James, we appreciate you taking the time to share your experience.
Excellent service by Emus!
28 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you so much for your review Valentina, we very much appreciate you taking the time.
Duncan Hood was very helpful
Duncan Hood was very helpful, it has been stressing me out for a while as it is my work phone but Duncan was happy to assist and problem was fixed.
27 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
We're so grateful to you for taking the time to post a review Shaun, thank you!
Great to have a responsive customer service phone line
Emus was extremely helpful in actioning a change in our direct debit details, ensuring a quick and painless process with the task resolved the same day. Great to have a responsive customer service phone line!
24 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
We very much appreciate your feedback, thank you for taking the time to leave a review.
Emus Omamogho was very quick to respond…
Emus Omamogho was very quick to respond and helpful
24 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Truly grateful for your review Natasha, thank you!
Super Speedy Assistance
We have just started working with Wavenet Ltd and I am really impressed. David McCree has been about the most responsive IT person I've ever worked with and setup has been very painless and speedy. Thanks for all the help we've had so far, Gareth CTO.
22 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you so much for your kind words Gareth, We're thrilled to hear you had a great experience!
Emus was super quick and efficient1.
Emus was super quick and efficient1.
22 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you for your review Jo, That's great to hear!
Great experience so far
Great experience so far. Shout out to Emus Omamogho for helping us.
21 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Truly grateful for your review Tim, thank you!
Resolved a firewall issue regarding new…
Resolved a firewall issue regarding new software functions being blocked. Very helpful!
20 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
We're so grateful to you for taking the time to post a review Andrew, thank you!
Beyond Terrible
I have been asking for copies of our agreements with this company for 4 months. So far they have sent me agreements that expired years ago. The relationship manager does not even know what services he is 'managing' . One star is too generous.
18 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Good morning,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
George
Customer Insights Team
Happy and valued customer
Account executive David McCree really made me feel valued and kept chasing to get me the technical information I needed. Very happy.
15 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Truly grateful for your review Alex, thank you!
Fantastic member of staff
Fantastic member of staff - well done!
Issue with access to outlook. Reece quickly established that a colleagues PC had been set up incorrectly. Sorted the original issue and another IT problem, both quickly and professionally. Great to know that we have the back-up & support of a technician like Reece Frendo.
14 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
We’re so grateful for your review Lindsey Thanks for sharing your experience, it’s feedback like yours that keeps us motivated!
Technical Support
I’m very impressed with the level of support provided by David McRee. His response time was excellent, and my issue was resolved quickly and efficiently.
13 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you so much for your kind words Jake, We're thrilled to hear you had a great experience!
Nazia has been super helpful in…
Nazia has been super helpful in assisting me with wifi logins and issues I was facing with our emails, all resolved very timely, and Nazia was patient and diligent to what we required support for
9 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you for your review Jade. We’re so happy you’re pleased with our service.
New office wifi
The Guys came in our office to fix the wifi of our new office we rented and now we are all connected. Thanks Kishor for your kind help.
9 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you for your review Lorenzo! We’re so pleased you’re happy with our service. We’ll keep doing our best for you.
Reece Freddo excellent service
Reece Freddo excellent service, always fast and efficient responses. Definitely recommend this technician for support every time!
9 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you so much for your kind words, We're thrilled to hear you had a great experience!
You have been warned
You have been warned. Horrendous company. Extortionate prices. Keep away. 400 pounds per month for phone and broadband!
5 januari 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Hi,
We're sorry to hear you find our pricing is not competitive.
Please reach out to us at customer.insight@wavenet.co.uk and we can look into your account further for you.
Kind Regards,
Sebastien
Customer Insights Team
Brilliant Engineer Reece Frendo
Great support as always from Reece Frendo nice a quick to get me back up and running I appreciate this as I am very busy.....
7 april 2026
Review zonder uitnodiging
Antwoord van Wavenet Limited
Thank you for your review! We’re so happy you’re pleased with our service.
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