Gustin Reviews 

I backed a campaign in early January 2022. The website showed an estimated ship time of late February at that time. In March I emailed asking for an update and was told about 'unexpected delays'.

I read plenty of bad reviews here, so that bummed me out. The jeans finally arrived in mid June, 6 months later. And they didn't fit. I'd been wearing a pair of Gustin Jeans I ordered 6 years ago and at that time it didn't take long to receive a pair after a campaign was funded.

I ordered the same size and fit and the new ones didn't fit. I returned them and now I have a credit. I don't want to wait another 6 months to possibly receive another pair of jeans, so won't be backing another campaign. Their stock store also has nothing my size... so I feel like I just threw away $200.

Honestly pretty pissed. This company has done nothing to make this experience good or make me feel valued as a customer. Won't ever buy from again.

They get 2 stars because the quality of jeans that arrived looked great. But the experience felt labored and a hassle. I even had to pay the $16 postage to return the damn jeans.

Unexpected delays, runs behind schedule. I have ordered now 3 pairs of jeans from Gustin over 5 years, if you have a whole season to wait before sporting the clothes and are running a tight budget, its a good option. I have had to replace the jeans after about 18 months of use. I think the quality is good but if you get them tight you will run right through them.

I am tired of them to be honest, it will be a while before I use them again (probably 18 months)

My god this company is bad. I really, really, really wanted to like them, since the business model makes a lot of sense. In theory. In practice it only works if they get the sizing right. And they don’t. Sizing varies dramatically from item to item, and even the same size jeans ordered twice could be quite different. I’ve had to return most of what I’ve bought, and when you wait 6 months for an item and are on the hook for shipping and can’t get anything better than store credit for a return… we’ll, that’s just terrible. I kept getting tempted by them because the stuff looks so good, but I can’t do it anymore and I don’t think you should either. If you desperately need some unique denim at a decent price and are willing to go through a LOT of hassle and maybe be disappointed in the end, then go for it. Otherwise, I’d stay away.

UPDATE: I’ve been waiting 8 months now for a pair of pants. They were listed as “shipping now” over 2 months ago. Last week they just revealed that none of the pants in this run passed quality control, and they’re all being remade. I expect it to be a full year from initial purchase to delivery, if I receive them at all. And the odds that they’ll fit? I’m not hopeful. Really, stay away.

Gustin fails over and over. I ordered a Dopp kit recently. Waited four months for it to arrive. Great quality but it’s ridiculously small. What a scam.

It is absolutely ridiculous how long it takes to receive your order. I have been waiting 5 months to receive mine and I was hoping the (heavy waxed) jeans would be ready for winter. Sadly they won't be. Very little communication apart from logging onto their website to see what stage it is at (6 stages and mine has been stuck at 3/6 for ages). The problem with this company is they release countless number of clothing items each day to be funded. At any one time they must have hundreds of different items being made to specific orders. You have to wait until they get the fabric, then wait until it is cut, then wait and wait and wait and wait. They have had my money for 5 months and I have succumbed to the fact my money is likely lost and I won't be able to get a refund. I can't even comment on how good the product is but I know that if it ever arrives, I will still have to get the hem taken up at more expense for me. Stay clear of this company

After many tries and fails over a three year period I've finally said enough is enough.

A manufacturer I wanted to like.

1. Fit - as described
2. Quality way out of normal tolerance
3. Flaws - I've had two pairs of jeans both have denim flaws in visible and structural places one now needs a costly repair on the second wear. Waistband flaw.
4. Order cancellation - happened once very disappointing.
5. Customer service - it's ok but you don't seem to get a result. Maybe as I live in the UK. Returns are possible but not realistic.

My take away is reduced pricing that's down to low if any quality control that's hit and miss at the cost of the customer.

The jeans are nicely hemmed but, despite being made to order, in only one length - much too long.

I ordered 6 v neck tees for a total of $125. The order took 6 months. The packaging was a UPS box with the tees jammed inside with tape wrapped around the box. The shirts are XL. They are slim but fit pretty good. The colors are way off. I would probably wear 2 of the 6. One shirt was a odd pink, I think it was suppose to be red and another was a odd purple maybe it was suppose to be black. I will never order from Gustin again. The stuff looks great on the website. I am guessing it's the American version of WISH. This brand is a gamble. Roll the dice. Maybe you will get an awesome product after 6 months or maybe you will get trash.

I was first introduced to Gustin several years ago, and have since ordered numerous items ranging from jeans to belts to socks to t-shirts. Over that time I’ve had the opportunity to form some opinions on the garments and customer experience, and felt compelled to share here for others’ benefit.

First, it should be noted that Gustin’s business model and wide selection of fabrics and fits is quite impressive. I actively seek made-in-North America garments and am not afraid to pay more or wait a little longer for high quality, domestically-sourced things. Unfortunately Gustin fall short on delivering their promise of “value” since nearly all of my experiences have been plagued by wild variations in sizing and color, manufacturing flaws, excessive delays in shipment, and a model that places all financial burden on the consumer.

I’ll admit there are Gustin items I really like, such as their heathered t-shirts and socks (which are just private label Anonymousism). Same goes for my #151 jeans that have no flaws and fit just right after a few warm soaks. Sadly, of the dozen or so shirts that I own, I’d say only about 5 fit as expected and match the color shown on the site. Two pairs of jeans have also been way off the mark in published/actual sizing, and prematurely relegated to the hand-me-down bin.

The beginning of the end was my recent order for #382 charcoal dye jeans, set to ship “December/January” per Gustin’s site. After giving them the benefit of the doubt for delays in early 2021 due to Covid issues, my patience began to wear thin by late March. I reached out to the CSR and politely asked for an update, to which he replied they were in the home stretch and shipping in April. Four weeks later… no jeans. So I reached out again, and he said they were at the fulfillment center and shipment was imminent. Days later, I received an email out of the blue stating I was being refunded the entire $200 plus getting $40 store credit for my troubles. I emailed once again seeking clarification, and was told my jeans didn’t pass QC and would not be shipped. Never a mention of a contingency plan or availability of other fits in the same fabric. Essentially Gustin got an interest free $200 loan for six months, then reneged on my order.

The straw that broke the camel’s back was what happened in the days that followed. I was perusing the “stock” store, looking for another pair of raws to make up for my canceled order, and happened upon a pair of #74 on sale and in my size. Sweet! When the jeans arrived I quickly discovered the leg openings were .25” different on left/right, the chainstitching was crooked, the right front pocket had been folded over and sewn onto itself, and there were other imperfections in the overall construction. What had been listed as a “sale” item was more like a “factory second”. The irony of receiving a pair of jeans this bad after having waited patiently for six months only to have my order cancelled due to QC issues was stunning.

Gustin: if you’re reading this, please heed the feedback written by me and others to make your business better. I’m empathetic to the challenges of managing a large vendor base—it’s what I did for a living in the aerospace industry for years, and I recognize at times it can be a real grind. What I’ve learned, however, is that transparency, humility and willingness to learn from your mistakes and improve upon them are what set good companies apart from the bad ones. An honest mistake is one thing—but a business model that fails to take action on known, repeated workmanship defects and missed commitment dates is inexcusable, especially at the prices you charge. Take the advice I was given early in my career: “under-promise and over-deliver”. The other way around is a surefire recipe for losing customers.

TL;DR – I do not recommend Gustin to anyone seeking a truly high-quality, high-value garment unless you enjoy gambling with your hard earned money. The appeal of rare fabrics and made in USA manufacturing is undeniable, but the inconsistent production quality and constant schedule delays have convinced me to take my business elsewhere. There are lots of great options at a similar price point available from retailers who post honest sizing data, have full size runs in stock, and offer more reasonable exchange/credit policies.

This is to summarize my experience with Gustin. The main advantage is amazing abundance of various fabrics. This is truly a Fabric Feast and a reason to keep your eye on Gustin. The main drawback is inconsistency. According to Gustin's Fit Guide I am exactly 33 Straight. But I was "taught" to order size 34 because the actual waist is always one inch smaller than promised by Fit Guide. But when you go from 33 to 34 you also get bigger thighs, cuffs and inseam. This also affects your belt. So I get more baggy look only because they are unable to stick to their Fit Guide. That's a shame. Now some trifles. Waiting time is not a problem for me, finally every order arrives. But from Oct'20 my shipments are untrackable (some USPS changes, they say) and that's kinda annoying. Overall building quality is good but not great. Maybe after months of waiting and special-for-you air I just expect not to find loose threads everywhere. Unfortunately I am not tall enough for their shirts so no experience here. So, Gustin, please stick to your Fit Guide and don't forget about Quality Control.

Ordered Oct 2020
Jeans was schedule to be delivered before Christmas,
We are in Feb 2021 and the Gustin Rep told me "will ship over the next three weeks"

But every day they try to sell me other items - Maybe if Gustin invested 1% of marketing budget in manufacturing I would get my Jeans :-(((((
You can order a jeans for your Kid, he might get it when he is in collage!!

I'm

I really like the idea behind Gustin but my first order was a bit of a rough patch.

I bought the 8 pack of t shirts. It took longer than I was expecting, but this year has been chaotic.

My biggest issue is that I’ve only had the shirts for 2 months and they are already getting holes in them.

Absurd sizing. How can you be “fanatical about fit” when a 32 waist is actually a 29? And no returns. No response to email. Denim looks pretty good, but never again with this nonsense.

Waste of money. Ordered the Cone 101 workshirt in classic fit large. Weirdest fit ever. More like a slim fit, super tight (which would have been fine had I ordered the slim fit), and the sleeves from shoulder to end of cuff are 27.5", way longer than any other shirt in my closet. First and last experience.

Firstly, I want to qualify myself. I spent 15 years as a professional in the garment industry, working with tailored, and ready-to-wear clothing, both domestically-made and imported. I have spec'd literally thousands of garments for sizing and manufacturing details.
Cone 101 work-shirt received almost 5 months after it was ordered. Ordered a classic fit, size XXL, taking into account their "vanity sizing" and the inherent shrinkage with selvedge fabrics. Shirt fits like a slim-fit XL, and just barely. Given that the selvedge fabric will shrink, the shirt may not even be wearable down the road, unless I drop another 10 pounds. Gustin needs to own up to the fact that their "no vanity sizing" is just a way to reduce their textile costs, and nothing else.
Textile quality is as expected, however there is no identification that it came from Cone Mills anywhere on the shirt. Sorry, but this is suspicious, since the site touts its fabric sourcing so highly in their marketing.
To sum it up:
Wait times are absolutely ridiculous
Pricing is fair
Construction is good
Textiles are not vetted to the consumer with labeling
Sizing is way, way, way off
An anti-climactic experience

After a Heddel's (strongly endorse this site) write up, I made a purchase of multiple items from Gustin. Several months later, I can say that I am quite disappointed. In short, the service is very poor and slow. Every item took months to arrive. The last straw was a 3-item t-shirt pack. Their regular updates on process continued for months. Then, after five months a commitment to ship shortly, was followed by a cancellation and refund. They held my money for five months. I held off on alternatives better options for five months. I have done my last business with Gustin. I would recommend you stay away also.

Do not trust this company. They have no problem taking your money up front then delaying what is an already unacceptable wait time. If you like to gamble this company and process is for you. I still haven't received 2 t-shirts 2 1/2 months from when they charged me. From their response hey have no idea when they will be delivered. Give me a break, it's a t-shirt, any factory can knock those out in a week. They are doing something fishy with your $$ with that kind of float time. I won't be a repeat customer.

I can share my review of 1 pair cone denim jeans. 3 Classic workshirts size XL and 1 dress shirt.
The Jeans are made of better material than my 501xx jeans that I own. Not to discount the 501s as they are awesome as well. The denim in the Gustins is superior and the stitching seems up to par with durability.
The workshirts are the coolest ice ever seen. Made of superior thick denim and the pattern is vintage. I won't be wearing to work that often but could certainly do so. They definitely stand out from anything available commercially or from other USA Brands. The only other workshirts I've seen like these are from Ciano Farmer and cost 250 dollars each.
The dress shirt is very nice too. Heavy ticking stripe. Fits more contoured than the work shirts.
I got size XL Classic in the workshirts and XL in the Dress shirt. 5-10 180lb man. I wear a Large in similar Carhartt/ Wrangler Flannel and Work shirts. definitely size up like I did as Gustin runs more true to vintage sizing that is smaller than typical American workwear. All their models are thin and not taller than 6' from what I can tell. If your big and tall this brand may not be for you.

These bad reviews are insane. I don't know what folks are doing to their clothing but I have had so few quality issues and zero sizing issues. I order the same size every time and everything fits the way I expect. I have had some bad stitching on the pockets of one hoodie. They offered to replace it or have us get it repaired and send them the bill. I own two shirts, a hoodie, 7 pairs of jeans, canvas work pants, a sweatshirt and a field jacket. The field jacket I had tailored and the tailor couldn't stop remarking on the quality. I work in theater and one costumer after another has remarked on the extraordinary quality of the craftsmanship. They are all shocked by the low price for the quality of materials and workmanship.

I guess the number of bad reviews is just probably equal to the number of folks with bad experiences.The clothing is exceptional.

I like the concept behind Gustin. However, after supporting the brand for several years and purchased over 20 pairs of their jeans, I have come to the conclusion that the products are substandard. I will no longer support the brand. There have been on going issues with quality control of their jeans: loose rivets, unreliable and erratic sizing to jeans with drastically different sizes between the left and right legs. To be fair, the customer service has been fine. New rivets were sent, defective or poorly sized jeans were returned with refunds or credits. Nevertheless, the process has been a hassle and there are no signs that Gustin is placing more emphasis on Quality Control. A customer paying hundreds of hard earned dollars for a pair of jeans should not have to deal with these issues. I would have stopped buying from a regular company with this type of quality track record long ago.

While there has been no progress in terms of quality over the years, Gustin is quite facile with the excuses though. I was told recently that Gustin has an official size tolerance between left and right leg of up to 1/2”. What?!?!?! I have been wearing cheap GAP jeans for 25 years and I have never encountered any issues with different leg sizes on a pair of jeans, or loose rivets. Gustin should be embarrassed. I would be.

GUSTIN, try this: get better at quality control instead of being creative with the excuses for poor craftsmanship. Look carefully at each step of your production line and fix the problems. This should be achievable since your production is local! Understand this, Quality is expected when you charge $80-$200+ for a pair of jeans! And, Jeans is your bread and butter so get this right before veering off on silly sneakers and t-shirts, etc.

This would have been a one star review. I am giving a second star for decent customer service.