Webtronic Reviews 

Recebi a encomenda muito bem acondicionada, tudo certinho e no prazo, voltarei a ser cliente.

Comprei uma Canon EOS R100 para oferecer à minha filha pelos seus 16 anos e, quando abrimos a caixa, percebemos que a objetiva não estava incluída. Entrei em contato com a Webtronic e expliquei a situação. Quero destacar a forma extremamente atenciosa e profissional como trataram o assunto. Ouviram a minha situação, mostraram-se disponíveis e encontraram uma situação que me deixou muito satisfeita. É muito bom saber que, quando surge uma situação inesperada, estamos perante uma empresa que valoriza o cliente e procura realmente resolver os problemas. Fiquei muito satisfeita com o atendimento e com a forma como tudo foi resolvido. Recomendo a Webtronic e voltarei certamente a comprar.

O produto corresponde exactamente ao pedido e chegou em perfeitas condições muito bem embalado, nota 5

Everything is strange about this company. Order a lens in may, few days later the package got lost in delivery, strange!

They said they'll send a new one in 3 weeks because there was none in stock.
After 3 weeks the lenses still not available. So I change for a camera instead.

Since then I have no camera or lens or money.

If this company is legitimate, they should be ashamed about how they treat their clients. No information, nothing.

But unfortunately it's more like a scam/fraud then anything else.

Fiz uma compra de uma Nikon Z6iii, chegou perfeitamente bem embalada e com brinde. Mesmo sendo um pouco demorada a entrega, a empresa se mostrou ser confiável e responsável. Recomendo e comprarei novamente!!!

I placed an order for a camera lens on Saturday night. On Sunday morning, less than 24 hours later, I sent an email asking to cancel the order because I no longer needed the item.

Since it was the weekend, I understood there would be no reply immediately. However, on Monday I tried calling and nobody answered. On Tuesday morning I finally reached someone, but only in English, even though the website presents itself as Portuguese. I was then told that the order had already been shipped and that they had “not seen” my cancellation email.

Later, I received another email saying the order had been shipped and that I would receive tracking information during the day. I never received any tracking email at all.

The whole experience feels very disorganized and unprofessional. I requested cancellation almost immediately after placing the order, yet now I am stuck dealing with a return process and uncertainty about getting my refund back for an order worth more than €300.

Very disappointing experience so far.