West End Financial Reviews 116

Jolyon and Katie are patient, thoroughly professional and very helpfuk. They've guided us through the process excellently and kept in regular contact with updates throughout. I would happily recommend them to anyone who wishes to enlist a broker and take some of the stress out of the mortgage process

Jolyon Katie and the team at West End Mortgages are the consummate professionals - knowledge of depth , patience and a real service to their clients. I cannot recommend highly enough.

We have been clients of West End Mortgages for many years and have always found them to be proactive, knowledgeable, and highly professional. Our advisers, Jolyon and Katie, are exceptionally helpful, quick to respond, and bring a wealth of expertise. We highly recommend their services.

I’ve used West End Financial for a number of years now and the service has always been very smooth, efficient and professional.

I have used West End Mortgages for several purchases over the years and they have always acted in my best interest in regards to finding the best deals on offer. I would happily recommend them to anyone looking to take out a mortgage on a new property or remortgaging an existing property.

Jolyon and his assistant Katie were absolutely excellent throughout the whole mortgage process. They were professional, friendly, and always quick to respond to any questions. They made everything clear and straightforward and kept us updated at every stage, which made the whole experience much less stressful. I would highly recommend Jolyon and Katie to anyone looking for a reliable and knowledgeable mortgage broker.

Excellent service, for both my first mortgage and re-mortgage 5 years later. Jolyon and his team are truly going above and beyond to secure the best deal and never settle until one is found! I've already recommended them to a few friends that have purchased properties over the years and will continue to do so.

Jol was extremely helpful during the whole process of receiving our mortgage offer. No question was too silly or stupid, he walked us through the process step by step and made sure that we were happy with every detail. His assistant Katie was also just as helpful! A great pair.

Jol took the time to break down and explain all our options in a way that made sense for us. He answered all our questions thoughtfully and carefully. Katie was extremely helpful and responsive. They made the whole process manageable and we would definitely recommend them.

Very informative for new buyers such as myself, quick to respond and very helpful. Nice people all around!

The team made the process extremely painless, very impressed by their efficient service. I would 100% use them again !

I worked with West End Financial in October 2025 to find a mortgage for my next home. My financial and personal circumstances were complex; including a recent bereavement and various pressures of time. Jol and Katie were both fantastic - they listened carefully, worked quickly, and navigated potential complexities confidently. I felt relaxed throughout and sure enough they delivered the offer I was looking for in a very quick turnaround time. Highly recommended.

Really helpful, prompt, found great options for us and made the whole process painless.

West End Financial team, Jolyon and Katie are brilliant! I highly recommend WEF!!
Jolyon went above and beyond in advising me on a very complex mortgage and securing it.
Extremely patient and very clear in explaining the various product options and offering expert and transparent advice throughout the process.

West End Financial have been fantastic with us from start to finish. Jol has shown endless patience, always explaining our options, and the implications of each, offering expert advice every step of the way with super fast turnarounds. We can't thank you enough for the service and support we've received and we'd highly recommend Jol and his team to anyone looking to secure a mortgage.

Jol was simply amazing. Prompt, responsive (even after office hours and whilst he was on holiday!) and gave me the best advice that suited my circumstances. And even after that, he is still keeping an eye out to see if something better might come along. I highly recommend him and West End Financial. They are also take their governance issues very seriously.

Made the whole process from start to finish incredibly easy to follow, efficient and straightforward. Would definitely recommend!

Brilliant service from Jolyon and Katie throughout. Very helpful including during a failed transaction. Clearly explained and a good outcome.

West End was thoughtful, efficient and trust worthy. Everything you need for an important financial decision.

We’ve been working with Jol for a long time, and once again, he’s proven to be an invaluable resource. Our recent mortgage application was anything but straightforward, and we truly appreciate how he guided us through every step. Despite some challenges, Jol’s expertise, patience, and persistence helped us secure an offer in the end. He took the time to explain every detail, answer all our (many) questions, and ensure we felt confident throughout the process. We couldn't have asked for a better mortgage broker, and we highly recommend Jol to anyone looking for professional, reliable, and personalised service.