Welbeing Reviews 137

I contacted Wellbeing by phone to discuss the Care Line and the person was very helpful. I was going to order the Care Line by phone but there was a £60 call out charge for the Engineer for fitting. I ordered online instead with no fitting charge. Equipment was delivered promptly by courier. Fitting instructions were clear but may be difficult for anyone with poor fine coordination or not used to setting up or using technology.

I bought a lifeline because I have had a couple of falls. At the age of 86 and living on my own I thought it sensible to have some contact I could otherwise lay on the floor for six hours or so with no help. My two children keep in contact with me but they live a long way from me

Good service, very helpful. Would be pleased to recommend.

Ordered 21st August FedEx attempted delivery 26th then nothing since! Called wellbeing 3rd September to see what's happening still awaiting a call back! Very poor customer service.

I have no complaints only Accolaides.

Barry Winter

The equipment arrived extremely quickly. It was very easy to set up, and worked perfectly.

Easy to order and fit, although a small addition to the instructions would be useful. After a call to the technical guys the problem was resolved. All it needed was a note to say that the unit needs time to find a suitable signal and all works OK. Patient and helpful staff when Mum accidentally pressed the help button and hopefully will not be repeated but good to know that it all works fine.

Excellent customer service. Easy to set up the lifeline system. Great for peace of mind.

My mother had Welbeing for four years and gave notice of her intention to leave in February, 2020 when she was moving to a new house, where I would live with her. She expected a follow up call to explain what was needed but none came.
She has now received a bill for March and April, being told that although they have a record of her call and intention to quit she has to pay it AND pay for the machinery. She paid £75.00 for this machinery on the initial set up and left it behind when she moved.
Really disappointed with lack of good customer service.

1have-not have had need to use the alarm so far. One thing I am not happy with is the strap, I have had to shorten it keeps fraying. IT NEEDS A LEATHER STRAP. THANK YOU.
MR A L Bowles

Very kind. Polite man. Gave us a lot of information. Very pleased with the service received from Aaron Marshall

I am not going into too much detail as this company is very much aware of its short cummings with me but continues to hound me for a bill when the service has been non-exsisting. Today, after being left with no other choice the names WENDY BARBARA DARLING, STEPHEN LESLIE SMITH AND CAR-JOHAN ZETTERBERG BOUDRIE of WEALDEN AND EASTBOURNE LIFELINE LTD will find themselves named and shamed in the press and on the internet. You all deserve it so much.

TODAY, 01 APRIL 2020 I GET A REPLY FROM A PERSON WITH NO NAME STATING FINANCE HAD BEEN TRYING TO CONTACT ME FOR SOME TIME. ABSOLUTE LIE AS ONE OF YOUR UN HELPFUL PEOPLE CONTACTED ME ON MONDAY LAST USING THE USUAL THREATENING WORDS SO YOU DO HASVE MY PHONE NUMBER, BUT ALL TO LATE YOU NAMELESS INDIVIDUAL.

FURTHER DETAILS AS I RECEIVED A MESSAGE FROM CHARLENE SAUNDERS ASKING ME TO MAKE CONTACT WITH HER AND THIS I DID VIA EMAIL ONLY TO BE SENT AN EMAIL SAYING THE FINANCE COMPANY WILL CALL ME, THIS BEING THE DEPARTMENT THAT CAUSED THE PROBLEM. CALLED CHARLENE AND GOT NOWHERE FROM THE RUDE PERSON

I have been waiting over a week for someone to call me back having raised a complaint about the service provided to my mother.
They used to provide a good service, but sadly as the company has grown larger over the past few year the monthly fee has risen and the service provided has fallen.
Think carefully before using!!

Had a visit from welbeing thank you very much for the excellent service from Aaron installed and showed me how everything worked very polite bubbly man I would recommend this service
Thank you again welbeing and Aaron
Irene clarke

As people buying this are disabled or vulnerable it should be just plug in and go but it took me a couple of days to get somebody to set it up for me as I could not do it with impaired vision and also mobility problems

Very friendly and efficient. Was able to communicate successfully to my nan who is hard of hearing and made sure she understood everything on how it works from start to end. Able to answer all questions.

Quick and easy to set up, and good customer service.

The engineer that came to me was Aaron, he is very nice and efficient.

Installation of Telecare System.
We requested that a Telecare system be installed into my aunt's home as she wants to remain in her own home for as long as possible. Aaron Marshall was the engineer who fitted the system and we couldn't have asked for a more knowledgeable and affable person to do the job. My aunt is difficult to deal with at the best of times and she often reserves her more direct comments for people who come to the house (to help her, ironically). Aaron dealt with her in a charming manner; explained the function of the equipment, answered her (skeptical) questions about how it works and generally chatted with her to put her at her ease. I would highly recommend Aaron as a skilled installer with a flair for customer liaison. Thanks very much.