Nora was responsive qnd helpful. I had an issue as my connection timed out ans she managed to help me get it rectified.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Liked the topics for new parents and that the book is personalized for the baby and parents. My suggestion for someone purchasing this as a gift to the baby and parents. Not to make them pay for a sub... Toon meer
Bedrijf heeft geantwoord
I had a great experience buying the baby book and it got all the way to Chile in great shape and made a great gift. However I was charged for a subscription which I didn't want to continue and emailed... Toon meer
Bedrijf heeft geantwoord
Bought a book and a few bits and prices they sell you at the checkout. They add in some free stuff but unbeknown to you, there are hidden subscriptions with the free items (to another baby app -... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Welcome Baby
Geschreven door het bedrijf
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Contactgegevens
Verenigde Staten
- hello@welcome.baby
- welcome.baby
4,0
Goed
581 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Welcome Baby
Dear hawkinsfamilydisney,
We're absolutely thrilled to know the customization process felt so simple and charming. We hope you continue capturing all those magical parenting moments beautifully! Remember, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Easy to fill out
23 april 2026
Antwoord van Welcome Baby
Dear tamihurst,
We are so glad that creating your personalized story has been such a seamless process. Capturing these early milestones makes the parenting journey truly magical. We're always here at help@welcome.baby if you ever need anything along the way!
Sincerely,
Welcome Baby Team
Easy peezy!
23 april 2026
Antwoord van Welcome Baby
Dear stacychapman,
We love hearing that creating your personalized baby book was such a smooth and effortless experience! Capturing those magical parenting milestones should always feel this simple. We're always at help@welcome.baby if you ever need anything while building your story.
Sincerely,
Welcome Baby Team
Book is fine, but it’s a scam for subscription
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not installing the app, not creating an account anywhere, they still charge you post the supposed “30-day-free-trial”. Again: nothing downloaded, nothing activated by the user, and they still go ahead and charge you for the app 30 days after you purchase the book. No refund provided either.
23 april 2026
Antwoord van Welcome Baby
Dear L. Scherer,
We're glad you loved the book, and we understand your billing concern. We'd like to kindly remind that subscription terms are clearly stated and agreed to before purchase. Please send your account email and order number to help@welcome.baby so we can review your case.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear bshill,
We're thrilled you're enjoying capturing your little one's milestones! While you have specific preferences for the book's format and pricing, we're glad creating this magical story is worthwhile. We're always at help@welcome.baby as you continue your parenting journey.
Sincerely,
Welcome Baby Team
Still have received the eBook yet
Still have received the eBook yet. Hoping it arrives soon. Waiting for the physical book for us to gift
21 april 2026
Antwoord van Welcome Baby
Dear tmc.dmconcepcion,
It's wonderful that you're gifting our personalized baby book to capture those special milestones! We're always available at help@welcome.baby if you need us to check on your digital copy's delivery. We hope the final story makes a truly magical present.
Sincerely,
Welcome Baby Team
Very easy navigate
Very easy navigate. The book is for my daughter and she is looking forward to receiving it
19 april 2026
Antwoord van Welcome Baby
Dear kcarn,
It is wonderful to hear that putting together this personalized story was a breeze! We hope the finished keepsake brings your daughter joy and perfectly captures those magical parenting milestones. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
The thought and everything is…
The thought and everything is absolutely wonderful but at checkout there are too many ways they try and get a lot more money out of you
19 april 2026
Antwoord van Welcome Baby
Dear Hunter Kramer,
We're delighted you love the concept of capturing those early milestones. We hear your thoughts on the checkout experience, and we hope designing your baby's story brings you so much joy. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear wendy.joy,
Thank you, we understand your concern about the post-purchase experience. We offer various choices to make your book unique, but we know it's a lot to navigate. Please email help@welcome.baby with your account email and order number so we can guide you through it.
Sincerely,
Welcome Baby Team
Customer service is speedy fast
Nora Abot responded to my email right away and provided great customer service. Thank you!
17 april 2026
Antwoord van Welcome Baby
Dear Natalie R.,
We love hearing that our support team could assist you so quickly! We hope your personalized baby book continues to make capturing those precious early milestones truly magical. We're always here at help@welcome.baby if you ever need anything else along the way.
Sincerely,
Welcome Baby Team
Watch out for the secret subscription…
Watch out for the secret subscription that charges you $30.99 a month!! I never used it and didn’t know I signed up for it. Just thought I was getting a custom baby book. Customer service was not helpful. 10 out of 10 do not recommend!! Also, cover is a weird material that leaves marks. Won’t last long and pages are flimsy so if you attach photos it’s gonna be a mess. Complete waste of money. I just want to throw it away I’m so upset with the experience!!
14 april 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Lindsey Knowles,
Thank you, we understand your concern. We'd like to kindly remind that the subscription terms were clearly stated and agreed to before purchase. Please email help@welcome.baby with your account email and order number so we can look into your specific case.
Sincerely,
Welcome Baby Team
Love the whole idea of this book.
8 augustus 2025
Antwoord van Welcome Baby
Dear lisa,
We're thrilled that the concept of creating a personalized story for your little one resonates with you. We hope it helps make capturing those precious early milestones truly magical. We're always here at help@welcome.baby if you ever need anything along the way.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear "Cricket",
Hearing that our support team could assist you so swiftly truly warms our hearts! We hope your personalized baby book brings endless joy as you capture those magical early milestones. We're always available at help@welcome.baby if you ever need anything else.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear jowensp,
It's wonderful that you're capturing your parenting journey with us! We are always working to make the payment setup smoother, so if you ever need a hand in the future, just reach out to help@welcome.baby. Have fun documenting those beautiful milestones!
Sincerely,
Welcome Baby Team
I love the book and this is the second…
I love the book and this is the second time I have ordered it- the NO thank you option is very small and hard to see- I know you are hoping for all Yes’s- but making the. NO option larger would be helpful
16 april 2026
Antwoord van Welcome Baby
Dear Denise Lovshe,
It is wonderful to hear you are capturing more magical milestones with a second book! Your note about the button sizing is incredibly helpful and has been passed to our design team. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Easy to order
16 april 2026
Antwoord van Welcome Baby
Dear jc,
We're thrilled that starting your personalized baby book was such a breeze. Have a wonderful time capturing those magical parenting milestones! As a reminder, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear Nana,
It's truly heartwarming to see you using our book to pass down your personal memories to your newest family member. Creating such a loving record of your life will surely become a cherished treasure. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Website is user friendly
15 april 2026
Antwoord van Welcome Baby
Dear kathysensing,
We're thrilled that building your personalized baby book was such a smooth experience. Capturing those magical early milestones should be completely stress-free, and we hope you cherish the final story. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear Edith,
We are thrilled to share in your excitement! Capturing those magical early milestones in a personalized story is such a wonderful experience, and we hope you love every moment of it. We're always at help@welcome.baby if you ever need anything along the way.
Sincerely,
Welcome Baby Team
Smart idea for this book, a little bit expensive
Generally satisfied, hope for better price in the future. Especially the cost of the hardcover could be avoided.
15 april 2026
Antwoord van Welcome Baby
Dear M.T.,
We're delighted you're creating a beautiful story of your parenting journey! We constantly review our formatting options to provide the best value, and we're always at help@welcome.baby if you ever need anything as you continue to capture those happy moments.
Sincerely,
Welcome Baby Team
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