Connect Eyecare Reviews 693

we have now used connect eyecare for over a year with no issues. Our residents enjoy the interactive pop up shop and feel as though they are experiencing being at an actual opticians. thanks very much.

the staff are very patient, kind and respectful, with residents that have dementia within the care home , (pop up shop) staff make the experience the same as what they would receive in a shop.
Excellent after care when accidents happen with residents glasses they also provide dementia friendly signage for the home.

The company provided a comprehensive report on my Mum's current eye health. Taking the time to hold an over the phone consultation explaining the results and any concerns moving forward. Inscribing the name on the glass frame is a great idea

The staff were very friendly and helpful. I was kept informed of the full process as my sister has additional needs. She felt well supported during her eye examination. The report written was very informative and I love their after care services.

Helpful efficient and good communications made this easy Thank you

Alison and Jenna were both brilliant. Were very informative and made the whole eye testing process quick and easy.

Wonderful service from Connect eyecare. The team was kind, patient, and professional with our elderly residents. They made everyone feel comfortable and provided excellent eye care. Highly recommended!

Staff were very friendly and professional and made our residents feel relaxed and comfortable.

Company kept in touch throughout my dads who has dimentia eye test. Friendly professional service and prices on par with other optician but you get extra care and attention ie visits to care home, personal fitting and engraving to identify dad’s glasses.

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Had my eye test today and honestly such a good experience. The staff were so friendly and made me feel really comfortable. Everything was explained in a way that was easy to understand and I didn’t feel rushed at all. Would definitely recommend if you’re needing an optician!

Great service given to my mother who is in a care home. I was also kept up to date throughout the process. Excellent service, thanks.

Great experience as always, the staff are lovely and have a kind, caring approach with our residents within the care home. Connect Eyecare is professional at all times with a warm, friendly manner.

Sarah and Jenna were beyond helpful today and very patient and understanding. They both explained everything they were doing and took their time when examining and checking over everything. Excellent service. I would recommend connect eyecare.

Sarah & Jenna were so very professional and helpful in every way possible they both put our residents at ease and explained everything to staff as well

Connect Eye Care was very organised and delivers a service that closely mirrors the experience of a traditional optician clinic. Sarah and her team demonstrates excellent communication skills and compassionate approach and engaging well with residents living with dementia.

When connect eyecare visits our care home, they are always so friendly and helpful and make all of our residents feel at ease. Excellent service and highly recommended

The man that delivered glasses could have been less rushed and nicer

Gary Wilson's customer service was outstanding as regards dealing with a problem with my mother's new glasses which were unsuitable for her. Thanks to Gary after my intervention Gary kindly arranged for my mother to keep her current expensive frames and put new lenses into
them. This was carried out in a timely
manner and Gary arranged for my mother's glasses to be collected via Courier who safely delivered my mother's glasses to
their care. The after service was
outstanding from Gary and my mother was
able to keep the beautiful glasses that both
myself and my partner bought my mother
which hold sentimental value.

What a great service, lovely team -
5 Stars without a doubt.
I had my eye test last week, I was well looked after by Anne Marie and Sarah, made to feel relaxed and comfortable during the eye test and they were very helpful in assisting me to pick out my new specs!
Then very quickly, just a few days later my new specs are ready for use; thanks to Jenni, keeping me updated and arranging swift delivery of my new glasses!
Fantastic service from start to finish!

We had an amazing experience, sarah and Jenna were very patient with our residents and extremely helpful, everyone felt happy with their experience today, I definitely 100% recommend! very friendly and chatty!