My 3-year-old had recurring ear infections, WellAway was able to find us an in-network provider, they scheduled the appointment and made sure the doctor's office had all our insurance information. The... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I only have positive things to say about my experience. A special thank you to Elisa, who has been kind, considerate and helpful to me - she went above and beyond to assist me and find a solution that... Toon meer
My experience with this company's customer service team has been very positive. One representative, Ms. Ivana Gobbo, helped me with a specific claim, and a week later, she contacted me to follow up on... Toon meer
Bedrijf heeft geantwoord
Worst expat insurance. Very long claim processing time, customer support is poor. I have been with them for 3 years (too long) and always told myself to leave. This time, I'm done. Bis repetita:... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Health insurance for today's global citizen
Contactgegevens
Victoria Place 31 Victoria St. 5th Floor , HM 10, Hamilton , Bermuda
- 1-855-773-7810
- ConciergeCare@wellaway.com
- wellaway.com
3,1
Gemiddeld
30 reviews
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Muy buen servicio
Muy buen servicio, buena atención, 100% recomendable
1 augustus 2024
Review zonder uitnodiging
World Elite plans
The World Elite plans are an excellent option for all international students out there. Friendly staff, great customer service. I totally recommend them.
1 augustus 2024
Antwoord van WellAway
Thank you for your kind review!
Antwoord van WellAway
Thank you for your kind review!
US student insurance is a fraud
US student insurance is a fraud.
it says that if school reject the student plan, you will get a full refund within 30 days.
its a scam, no one on the insurance company to process your request, no one, daily phone calls, messages, emails - no response, or someone response "I will pass your info to the right department." No one response.
4 oktober 2023
Review zonder uitnodiging
Antwoord van WellAway
Dear Meiling,
We are truly sorry to hear about your experience and for any frustration this has caused. We deeply regret that you’ve had difficulty getting in touch with us and that your refund process has not met your expectations.
Ensuring a smooth and transparent process for our members is a priority, and we take feedback like yours very seriously. We would like to resolve this as quickly as possible for you. Please reach out to us directly at ConciergeCare@wellaway.com with your details, and we will prioritize your case to ensure it is addressed promptly.
Your experience does not reflect the standard of service we strive to provide, and we genuinely appreciate you bringing this to our attention so we can improve.
the worst insurance company
the worst insurance company : well away
We purchased this insurance, hoping that as an expatriate it would maybe be a better Insurance, than the regular American Insurance. We were completely WRONG!
The premium for us was $18,000 a year, and what a disappointment. First, we paid $1,800 a month, for basic to No coverage in the end. Trying to get approval for anything, was always a delay, that would end in billing calls, because they were so slow. Pharmacy’s don’t recognize this insurance, so again out of pocket. What was that $1,800 a month used for? They didn’t cover emergency room at all, and they are based in Bermuda! This ALL should have been a red flag, that they were not recognized anywhere we tried to use it. I could go on and on, about how horrible this insurance is, but please take my word for it. I would hate to see anyone else getting taken advantage of through this company. Lesson learned, I should have just went with an American insurance company.
1 mei 2023
Review zonder uitnodiging
Don't use - electronically backwards
Seems like a one person company. I'm exchanging emails directly with Chief Medical Officer Underwriter.
Their communication consists of sending you html files attached to emails that you have to download and open and then you get a PDF that looks like someone took with their phone.
And that's when they onboard you. God help me when I file a claim.
4 november 2022
Review zonder uitnodiging
This company is definitely a scam
This company is definitely a scam. Must be run from a basement. The website is despicable, the processing claim time is over 6 months. The staff and employees are rude and disrespectful. If you want your insurance experience to be worse than Hell, choose wellaway.
16 december 2021
Review zonder uitnodiging
Antwoord van WellAway
We are truly sorry to hear about your experience and for any frustration this has caused. We deeply regret that you’ve had difficulty getting in touch with us and that your refund process has not met your expectations.
Ensuring a smooth and transparent process for our members is a priority, and we take feedback like yours very seriously. We would like to resolve this as quickly as possible for you. Please reach out to us directly at ConciergeCare@wellaway.com with your details, and we will prioritize your case to ensure it is addressed promptly.
Your experience does not reflect the standard of service we strive to provide, and we genuinely appreciate you bringing this to our attention so we can improve.
Worst expat insurance
Worst expat insurance. Very long claim processing time, customer support is poor. I have been with them for 3 years (too long) and always told myself to leave. This time, I'm done. Bis repetita: poor customer support, unreachable, expensive insurance (+12% from 2019 to 2020 for my subscription!). When you pay 7000$ per year/person, you expect a reactive and quality support.
Coverage is equivalent to other expat insurances. Not worth the price.
Will go with April or could give a try with blue cross shield.
Any other suggestion is welcomed.
18 december 2019
Review zonder uitnodiging
Professional
Work well-professionally and great customers services when buying expatriate insurance.
6 maart 2017
Review zonder uitnodiging
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